Ways to speed up a slow Windows Computer

Windows PCs typically slow down as applications are installed and used. Whether you are using a word processor, writing a spreadsheet, surfing the internet, playing games or anything else, hard drives fill with temporary files that do not always get removed when no longer needed. Hard disks can succumb to this wear and tear over time. Read on to learn of ways to help keep a PC running smoothly.
1.     Clean up the Desktop
  • Empty Recycle bin – see below
  • Only have short cuts on your desktop (they should look similar to below … the little blue arrow indicates a shortcut). If there is no arrow, it isn’t a shortcut.
    Windows1
    Move all files stored on the desktop that don’t have the shortcut symbol to a folder in your Documents folder (you can create a shortcut, if you want quick access to it, on your desktop)
2.     Empty the Recycle Bin

Simply deleting files from the disk doesn’t really delete them at all; rather they are moved to a temporary holding area on the hard drive for easy restoration. This area is called the Recycle Bin and is usually displayed on the Desktop. Review the contents before emptying. Once emptied, the space on the hard drive that the data occupied is made available for reuse and the restoration of any files emptied from the recycle bin becomes extremely difficult if it is overwritten by new data. Note that this will only speed up your computer if the hard drive is nearly full.

3.     Log onto Windows Safe Mode

Windows’ Safe Mode is a boot option that only loads the operating system with absolutely necessary basic files and drivers. It is generally used to troubleshoot issues in Windows, as many components, such as graphic drivers or software that automatically start with Windows, are not loaded.

To start in Safe Mode you need to reboot your computer.

Repeatedly and gently tap the F8 key as Windows begins to boot. (This is the usual key you press, if that doesn’t work try Shift+F8, if that doesn’t work you will need to Google your brand of computer asking how to start in safe mode) If you see the Windows logo, you missed the right time point; just start over. Once you see Advanced Boot Options you know that it worked. Use the arrow keys on your keyboard to select Safe Mode from the options and press Enter to boot into Safe Mode.
Windows2

If your computer no longer appears sluggish when you are in Safe Mode, you can assume that your hardware is fine. A trouble-free Safe Mode is an indicator that a software issue is the source of problems you normally see. There are still many candidates, for example a driver or software conflict, malware, or simply too many programs launching at startup.

Note: Accessing Windows 10 Safe Mode is a bit different – see http://windows.microsoft.com/en-au/windows-10/start-your-pc-in-safe-mode  for details.

4.     Freeing Up Resources

Stop all unneeded background processes.

Look at the right corner of your Taskbar, to the left of the time, date, and essential system icons. You will see a group of small icons, collectively called the ‘notification area’ or ‘system tray’.
Windows3

Each of these icons represents a program that has been at least partially started or is running “in the background”. Regardless of state, each causes a reduction of available memory and processing power, or resources.

Closing, exiting or cancelling any unused background process returns those resources to the system, and becomes available for use by the application(s) started specifically by the user.

Go to your task manager and click on the Process tab. To access the Task Manager, you will want to hold down  CTRL and ALT keys, then tap the DEL simultaneously,  then click on the task manager button in the window that appears.  This will show you what processes are using your computer (If you aren’t sure what the process does, Google it and see whether it is important or not to the running of your computer)

A utility is built into Windows that can enable/disable task bar programs and processes from automatically loading with Windows at Startup

To access it, go to Start > Run > type in “MSCONFIG” and click OK.
Windows4

You may need to choose the Start-up tab (Windows 10 does it differently. From the taskbar, search System Configuration. Select the top result, System Configuration desktop app.)

If you do not know what a process does, search its name. Do not disable processes if you are unsure, as some processes are necessary for your computer to function normally. You can stop applications like Skype, your printer applications, camera updaters etc from being automatically loaded at start-up. Applications like your antivirus software need to be loaded at start-up.

5.     Install anti-virus software and keep it current

Today, anti-virus (AV) suites are an absolute must. There are many from which to choose at the software store, but there are free AV solutions that do a very good job, too. Three popular free AV solutions are Avast!, AVG, and Avira AntiVir. All include regular “virus definition” file updates that allow the AV program to detect and protect from the latest viruses being released. Note that while installing antivirus software actually slows down your computer, it does not slow it down as much as a virus does. Here is a 2016 review of Antivirus Software and Apps (http://www.tomsguide.com/us/best-antivirus,review-2588-5.html)

6.     Install Malwarebytes and check your computer for malware

Malware is short for malicious software. It is a piece of software, such as a virus, adware, or a worm, that you did not authorise to install but it eats up your system’s resources. It can decrease your systems performance, like any other running software, and can also compromise your operating system. Download the free version here https://www.malwarebytes.org/  Read the installation screens and make sure you UNTICK the option for a free trial.

7.     Clean up the primary partition

Click “Start” type “Disk Cleanup” and press “Enter” key. Select your primary partition (Windows installed drive, in most cases C:/ drive) and scan it for junk files. After few minutes, it will show a list of unnecessary files and simply select all these check boxes and start cleaning your drive.
Windows5

8.     Desktop Services

Turn off unneeded Desktop Features that try to make things look better. The fancy rounded window corners, the way the menus fade in and out, and the 3-D button styles on modern Desktops all require some computing power and can overwhelm older machines. To turn off these appearances only enhancements:
Windows6

Vista – Click the Start button, then Control Panel, then choose System and Maintenance, then Performance Information and Tools. Click Adjust visual effects. If you are prompted for an administrator password or confirmation, type the password or provide confirmation. Click the Visual Effects tab, and choose “Adjust for best performance”. You can also try the “Custom” option, and turn on and off individual settings to see which ones will work without slowing your machine down.

Windows 7 – Click the Start button, then Control Panel, and then System and Security. When you see System, click on it and then Advanced system settings. From here you can make sure you’re on the Advanced tab and click on Settings under Performance. Here, you can also choose Adjust for best performance or choose Custom if you’d like to compromise between fancy visuals and performance. On a side note, this menu can be accessed much quicker by right-clicking on Computer, from either the Desktop or Start menu, selecting Properties, and then Advanced system settings.

Windows 8 and 8.1 – Search for “adjust visual” in Windows 8 Start menu, Choose “Adjust the appearance and performance of Windows”,  Click “Settings” then select “Adjust the appearance and performance of Windows” in the Settings are in the top left, Select “adjust for best performance” in the Performance options box that appears. Then Click Apply.

9.     Uninstall all applications that are no longer needed.

When applications and games are installed to a Windows PC, some files are written in the Windows directory structure and dozens (or more) changes are made to the Windows Registry file. Most of these changes are not readily apparent to the user, so proper removal requires uninstalling the application through the Control Panel’s “Add or Remove Program” or “Programs and Features” icon.

If the program is not listed in the Control Panel use the “uninstall” command provided by the application.

Please note: Simply deleting the entire application directory is not the same as uninstalling, as all the files written to the Windows directory and changes to the Windows Registry file will remain and may be reloaded when the system is rebooted.

Make sure that you do not uninstall any programs that are required by others. e.g. iTunes® will not work if Quicktime® is uninstalled, and many programs rely on other Microsoft programs.

10. Do a Cold Boot
(only necessary if you didn’t do the Safe Boot above)

Do a shutdown/reboot also known as a cold reboot. Some programs do not release memory properly when they close, which is the case for some operating systems. Even doing a warm restart will not release some of the memory drivers and other core programs had allocated. The computer has to be completely shut down and then restarted. When a program is asking for some memory, a space would be allocated for it by the operating system (like Windows). This allocated memory cannot be used by any other programs. “Well-behaved” programs typically let go of their hold of this memory space but some programs don’t – this is known as a “memory leak”, which is caused by a programming error. A memory leak is easily evident when a program uses up an abnormally high amount of resources because it keeps on asking for more and never gives back any of the allocated memory space. The user workaround is to terminate the program or process, but some processes and core processes cannot be closed. Shutting down the system will have the operating system forget which memory locations aren’t free, so on the next boot, all memory locations are free to use.

Be realistic.

The “high end” computer purchased as new 5 years ago may run the latest version of Windows, but that doesn’t mean that it will do it very well. Keep in mind that the Minimum System Requirements on the software box is indeed, minimum. The best experiences usually require that the system is configured to Recommended System or better, instead. Technology marches on and it seems there is a game of “one-upmanship” played between software developers and hardware designers. Regardless, eventually new software will require new hardware or vice versa. It seems that the amount of frustration you can endure best determines how long you will run your current setup.

Tips

Be aware that some of these steps are specific to a specific version of Windows; not all are cross-compatible.

  • Keep malware in check. If running utilities mentioned in this article gives you an “Access Denied”, “You don’t have rights to run this”, or the program will not run, you probably have a malware infection. Symptoms other than these are frequent phony, but realistic-appearing, anti-virus warnings that your system is infected, or your web browser sending you to pornographic websites or search sites you have not configured it to send you to.
  • Consider the use of an Adblocker in conjunction with your browser. An Adblocker may improve speed and appearance of pages displayed by your browser. Check that the Adblocker does not disrupt valid site pop-ups for the sites you visit. See https://en.wikipedia.org/wiki/Ad_blocking
  • Add memory. While not free, adding memory is a very effective way of boosting performance, especially if your system has 1 GB of memory or less. Increasing the amount of memory installed reduces the need for the computer to write to and read from the hard drive. Check the motherboard or system documentation to determine size, type, speed and permissible configurations of memory before purchasing and installing additional memory. Systems with lower amounts of memory (256 MB to 1 GB) installed receive the greatest boost when increased to 2 GB or more (as this represents a 100-400% or more increase in system memory). Systems that have 2 GB or more memory installed also receive a boost – but it is less noticeable.
  • Keep your PC cool. When a computer gets too hot, the CPU fan will speed up. If the CPU is still too hot, the CPU will enter something called “thermal throttling” which slows down processing speed in order to prevent the CPU from breaking down. Turning off or hibernating your PC when not using it, increasing airflow, and keeping the room which your PC is located in cool will help keep your computer cool — and fast.
  • Keeping Windows Up-to-date, especially with Security Updates, is very important and can prevent BADWARE infections which slow a computer.
  • Consider re-installing Windows. It may be easier to format the hard drive and re-install Windows on the computer. Be sure to back up important data first and have all program installation disks ready for re-installation. Be aware that the format process will delete all files on the disk. This means that you will need to reinstall all software and restore all documents from a backup. This can take days!
  • Consider using a different operating system. If you have a slow or old computer considers switching to Linux. This has its own set of issues such as needing to learn a new Operating System, and much more.
Warnings
  • Do not delete unknown types of files, because they may be System Programming Files.
  • Discharge any static electricity. Touch an electrically grounded source (a heating or plumbing pipe or the metal case of an electrical device powered by a grounded 3 prong cord connected to a grounded receptacle) prior to touching components inside the PC case. Static electricity can pass through hands and could cause delicate electronics inside the PC case to fail.
  • Beware of using MSConfig. Using MSConfig as anything but a troubleshooting tool is considered dangerous by many in the IT field to long term computer stability. If you’re unsure of something do your research and don’t remove it until you know for sure you don’t need it. You can always uncheck it and come back later.
  • Download files from trustworthy sources. The developer’s page is best; P2P, newsgroups and anonymous file hosting sites are more likely to be infected with a virus.
  • Do not download any software which tells that they will speed up your computer. More downloads can also cause your computer to slow down as they (software) put more load on your PC’s processor and eat up its RAM.
  • Shut down your computer and disconnect all the cables from it prior to opening the case. This eliminates the chances of electrocution or damage to system components.
  • Do not use registry cleaners. Registry cleaners can be dangerous. They may seem legitimate, but after some amount of usage, they can fragment your registry. Leave them alone, if you feel that it must be cleaned up, make a backup and defragment afterwards. The registry does not need to be cleaned, so cleaning it can only result in nothing, or damage.
 Other things to try ….
Run “Error Checking” on all hard drives.

Right-click a drive icon in “My Computer” and select “Properties” followed by “Tools”. Choose “Error Checking” to let the utility scan the drive for damaged files that can contribute to slow drive access speeds. This process may take several minutes to hours or more to complete. Warning: Do not do this if you have an SSD. (solid-state drive)

Run “De-fragment” on all hard drives.

Right-click a drive icon in “My Computer” and select “Properties” followed by “Tools”. Choose “De-fragment” to let the utility clean up fragmented files and consolidate free space on the drive. Note: this is not needed on an SSD drive. This process may take anywhere from several minutes to hours or more to complete depending on size of the drive(s) and amount of unused capacity or free space. Consider starting the defragment process so that it will run overnight or prior to logging off. You may have to disable your screensaver as well.  After completion the speed of hard drive read and writes times may improve significantly. Warning: Defragmenting an SSD will yield no performance gains, and can actually damage the SSD.

Set your computer’s energy settings to High Performance.

This is especially useful in Laptops and Netbooks where the processor speed is altered in accordance to energy settings (and if you are running on battery power).

*Please note, while all care has been taken in compiling BIRRR documents, we recommend that you check with a professional if you are unsure.

Alternative Voice Services Using the Internet

Please note that exisiting landline phone services are not being ‘switched off’ in nbn Sky Muster and nbn Fixed Wireless mapped areas.

However, there are a number of alternative voice technologies that you may use over your internet connection. They can provide a reliable alternative or back-up voice service and they are inexpensive.

VoIP

VoIP is an acronym for Voice Over Internet Protocol, or in simple terms, a telephone service that works over the Internet.

VoIP can be an exhausting topic. In a nutshell it is a relatively cheap and reliable way of voice communication and can work well over satellite and other internet connections. You may use a standard analogue phone handset, or a dedicated VoIP cordless phone system.

Your RSP may configure each nbn™ Sky Muster™ service with a dedicated 150Kbps channel exclusively for voice services. The increased VoIP channel bandwidth of Sky Muster™ provides much improved VoIP voice quality and clarity over the previous Interim Satellite.  However please take into account the reliability of the Sky Muster service before choosing to replace your existing landline.

This small amount of dedicated bandwidth is termed Traffic Class 1 (or TC-1) and is afforded the highest priority. By way of contrast, internet services are allocated Traffic Class 4 (TC-4) or best effort delivery. This means that no matter how busy Sky Muster™ may be at any point in time, the VoIP call will always be delivered with full quality.

How much bandwidth is required and how much internet data will VoIP use?

The bandwidth required to make a VoIP call is dependent on the audio codec used by your provider and equipment.

The most common codec used in Australia is the G.729 codec. G.729 uses just over 13MB per hour receive and 13MB per hour transmit, or about 27MB of two-way data per hour during a call. A VoIP call using G.729 requires 31.2 Kbps for the receive path and 31.2 Kbps for the transmit path. The 150Kbps Sky Muster™ TC-1 channel can support up to four simultaneous G.729 voice calls.

A higher quality G.711a codec requires more bandwidth and will use around 80MB of two-way data per hour during a call. A G.711a VoIP call requires 87.2 Kbps for the receive path and 87.2 Kbps for the transmit path. The 150Kbps Sky Muster™ TC-1 channel can support one G.711a voice call.

VoIP data usage when calls are not active is negligible.

See http://voipchoice.com.au/voip-faqs/#two and https://whirlpool.net.au/wiki/voip_codecs

How much will the Sky Muster™ data cost to make VoIP calls?

Using the G.729 codec as an example, talking for 2 hours per day will consume 54MB per day. Over a month that will total 30 x 54MB or 1.6GB, for 60 Hours of ‘talk time’.

Checking the Sky Muster™ BIRRR plan guide, you will see that, 1GB of data typically costs around $1.00.

Note: 1 GB = 1,000MB. Typical 12/1 plans provide 40GB of peak time data per month for ~ $45.00.

Therefore, 1.6GB costs 1.6 x $1.00 = $1.60 per month.

How much will a VoIP plan cost per month?

A VoIP plan is typically $10 – $20 per month, depending on the inclusions.

VoIP call charges; which are generally economical, when compared to traditional phone call charges. Here is a typical VoIP call charge plan:

VOIP_call_costs

What is the cost of the VoIP hardware?

Most households already have a couple of cordless phones connected to their copper land line. You can re-use this phone system, by connecting it to a suitable VoIP router or router + ATA in lieu of the phone line.

Contact your RSP (or VSP) for the one off cost of providing the necessary VoIP hardware. Typically this cost is ~ $50-$150.

Voip

The diagram shows a Netcomm Wireless NF5 router as used by the provider SkyMesh. This VoIP WIFI router provides an analogue VoIP port for your phone or cordless phone, 4 x 10/100 LAN ports and a USB port.

  • NetComm NF5 Wireless N Router with VoIP – $105.00 (SkyMesh VoIP hardware cost)
  • Netcomm NF13ACV Wireless AC1200 with VoIP – $155.00 (SkyMesh VoiP hardware cost)

Can I keep the same Telephone number for my VoIP service?

You may port your current landline number to the VoIP service, or you can acquire a new local number for the VoIP service, should you wish to keep the landline. Or you could take all incoming calls on your landline and make outgoing calls via the cheaper VoIP service. There are many viable options.

Should I keep my current landline?

It is recommended for nbn™ Sky Muster™ and Fixed wireless users, who do not have access to a mobile service, that a basic land line connection is maintained, as emergency backup. BIRRR recommends using VOiP only as an additional voice service.

For SkyMuster there are three events that WILL cause a temporary loss of service and your VoIP connection will fail:

  1. Power failure, which can be overcome with a backup power source.
  2. Rain fade, for which there is no solution.
  3. Provider or back haul transmission failures and nbn Sky Muster outages.

It is important that both your landline and VoIP line accepts 000 calls.

Your RSP can guide you in the provisioning of a VoIP service on Sky Muster™. Experienced users may consider a 3rd party Voice Service Provider (VSP), however this avenue should only be explored should you require a more complex VoIP service or have business grade requirements.

It is suggested that you discuss VoIP requirements with your RSP and or your trusted technical advisor.

The BIRRR website Preparing for SkyMuster , provides an overview of VoIP on Sky Muster™.

Skype

You may use Skype for voice calls, with the Skype app installed on your smart phone or computer. You can call home and mobile numbers for a small cost.

WiFi Calling

You can use your mobile phone (if compatible) to make calls over your nbn Sky Muster.  Check out the BIRRR Guide to WiFi Calling here

*Please note, while all care has been taken in compiling BIRRR documents, we recommend that you check with your service provider, regarding your own connection issues. Prepared  for BIRRR by John Kitchener 7/1/2016, updated 29/8/18

 

 

How to use your off-peak data

This article is particularly helpful for nbn Sky Muster Satellite customers. 

SKYMUSTER hours (regardless of your provider) will be:

PEAK: 7am – 1am and OFF-PEAK: 1am to 7am

Wondering how to best utilise your off peak data?

Here are some ways to get the most out of your satellite plans.

Mac Systems: You need to perform a few simple tasks to prepare for scheduled downloads. First, go to System Preferences > Energy Saver and press the Schedule button. Check the Start up or wake check box and select the time for your Mac to wake. You want it to wake at least 1 minute before your Calendar event will fire, to ensure that you are connected to the Internet. Once you have set the wake day and time, click OK and close the Energy Saver window.

OPERATING SYSTEM SOFTWARE:

Operating system updates for Windows 10 and Apple iOS are AUTOMATIC, you cannot schedule them. Earlier versions of Windows can be scheduled.

How to Schedule Windows 10 PRO UPDATES

RECORDING PROGRAMS

Playon 

PlayOn is a program that allows you to record movies and TV shows during off peak times. You can record streaming video from over 100 popular streaming sites including Netflix. Recordings are saved as .MP4 video files which can be easily transferred to an iPad or iPhone via iTunes, or to an Android mobile device. Cost is $2.50US a month. WINDOWS Compatible Only

Playon Cloud

  • Is compatible with both Windows computers and Apple devices. More information about PlayOn Cloud is here. 
  • PlayOn Cloud is a mobile app that can be used to record and then download video files during off peak times.  This is useful for those on satellite connections (who usually have unused off peak data), those who are experiencing network congestion, slow equipment and those wanting to download movies and clips for times when you need to watch offline e.g plane trips and travel.

SCHEDULING ITUNES DOWNLOADS

MAC Users: The following link shows you how to schedule downloads (apps, music, movies, TV shows etc) in off peak times in itunes using a Mac CLICK HERE  You can also use this method to update apps in off peak times and then connect your i-device to the computer / itunes and update on your device or transfer downloads without using data.

DROPBOX SYNCING

Use the following links to sync your dropbox files at night during off peak times.

MOBILE DEVICES SOFTWARE UPDATES

APPLE: Apple iOS are only automatic if you are connected via WiFi or cable. If the device is Cellular only, it is NOT automatic, and can be scheduled but therefore can’t use your Sky Muster off peak data for these updates.

DOWNLOAD SCHEDULERS

Install a DOWNLOAD SCHEDULER to your computer that allows large file downloads to be scheduled during off peak hours. They work by adding a link to the file you want downloaded and then scheduling this download.  Some recommended download schedulers are:

Once you have installed the download scheduler application you can choose the time/day you wish to download the file(s).

WARNING: Please be careful with download manager add-ons, some have been known to be malicious and deliberately spam users or Hijack user’s computers.

Do not click on any pop ups, links, ads or programs that promise to speed up your computer or internet connection – these often contain malicious software. These links or ads are especially common on popular speed testing websites.

SCHEDULE EMAILS

GMAIL SCHEDULER DOWNLOAD

Email Scheduler for Gmail lets you schedule email messages inside Gmail with the help of a Google Spreadsheet. You can write your messages now and Gmail will send them later at your specified date and time, thus you can schedule it to use your off peak data. The scheduler can also send recurring emails that go out automatically on daily, weekly, monthly or yearly repetitive schedule.

MICROSOFT OUTLOOK SCHEDULER

Microsoft Outlook can also schedule delivery (and reception) of email messages.

*Please note, while all care has been taken in compiling BIRRR documents, we recommend that you check with your ISP regarding off peak data if you have any concerns.  As the #datadrought mainly impacts satellite customers with off peak data we have focussed on off peak data for these customers.   Thanks to BIRRR members  Julie Stott & Kye Rosendale for assistance in compiling this document.  

Sky Muster Routers

BIRRR recommends that customers use the router offered by their provider; as this ensures ongoing support for both the service and your local network.

Now is an ideal time and opportunity to discuss your evolving network needs with both your RSP and/ or trusted technical advisor.

Before making changes, always talk to your provider and follow their advice.

Your RSP will assist with any troubleshooting of the new Sky Muster connection. This support will work best if you are using the router models that they provide.

Common Questions:

Will my old router work on SKY MUSTER?

Your existing WIFI router may be fine for Sky Muster; as long as it has a WAN port that provides Dynamic Host Configuration Protocol (DHCP). Note: 99% of ADSL routers are unsuitable for any nbn service.

If your existing WIFI router is less than 5-6 years old, 300n WIFI (minimum), has a WAN port (blue) and a 1-4 10/100Mbps LAN ports (yellow); it should work on your Sky Muster service. It may look something like this:

SM8
A typical 300n 10/100 4 LAN port router

 

Even older 802.11g routers which first arrived in 2003, will work, although they may be slower.

Should I upgrade my current router?

It may be worthwhile upgrading your current router if it is old. Current routers can offer more features that may better serve your network requirements. (Discuss this with your RSP in conjunction with your trusted technical advisor). However, a new model router is unlikely to speed up your connection, unless your existing router is too old, faulty or poorly configured.

New model routers also offer improved WIFI and may support both 2.4Ghz and 5Ghz WIFI bands. It is worth noting that 2.4Ghz generally provides better and wider coverage in a large home. If you ‘do a lot’ with your home network e.g it is connected to many devices, includes a media server and/or fast hard drives, printer(s), scanners etc; a newer router will speed up WIFI connections and data transfers within the network.

Newer routers may offer faster LAN ports (1,000Mbps) and USB ports(s) that may support a USB printer and or a hard drive. These devices may then be accessed by anyone on the network. Refer to the router manufacturer website for specifications for further information.

Any new router from your RSP or shop, will be supplied with a suitable Ethernet cable to connect the nbn NTD to your WIFI router.

Do I have to get a router?

If you want to connect more than one computer to your Sky Muster installation you will need WiFi and therefore you will need a router.

If you would prefer to LAN connect your devices (rather than WIFI), you can install a switch to accommodate the extra LAN ports. Your technical advisor can provide further information.

Is there a router that can help me manage my data usage?

It may be useful to install Gargoyle on your router. Gargoyle is a free router firmware that can be installed on certain routers. Gargoyle provides tools to both measure and conserve your precious monthly Sky Muster plan quota. It may sound complicated, but if you can perform a firmware upgrade on a router, you can install and run Gargoyle.

What router should I get?

Some providers configure their supplied routers before sending to the customer.  This means they are ‘Plug and Play’ and use the DHCP protocol.  Other Sky Muster providers use PPPOE protocol which means you will need to set up your router.  You would need to have a username and password with PPPOE, while the configuration of DHCP is automatic.

DHCP = Dynamic Host Configuration Protocol

PPPOE = Point-to-Point Protocol over Ethernet

Sky Muster™ RSP Router offers – August 2018

The following router information is provided by best endeavour.
Please confirm details with your RSP

SkyMuster Routers25May

  1. VoIP (Voice calls over the Internet) may be provided by the addition of an RSP provided Analogue Telephone Adapter (ATA). This is additional equipment, or a VoIP Compatible Router.
  2. NOTE: Some providers offer free or discounted routers, if customers sign up to a 12 or 24 month contract.
  3. Please refer to the Router Manufacturer for further specifics and information on the Router Capabilities.

300n (or 802.11n) are base model single WIFI band 2.4Ghz routers.

AC (or 802.11ac) provide faster WIFI speeds. The higher the ‘AC No.‘ the faster the router. It will likely have more user features.

Links to RSP router offerings and Manufacturer websites

D-Link

NETGEAR

TP-LINK

 

Typical Router Setup

S-NTD Router cable connections

NOTE:  The LAN cable (yellow here, can be other colours)  generally goes from UNI-D 1 on your Sky Muster Modem (NTD)  to the WAN input on the router (usually the yellow socket).

*Please note, while all care has been taken in compiling BIRRR documents, we recommend that you check with your service provider regarding your own connection issues. Updated 29/8/18

 

How to find your Latitude and Longitude using Google Maps

Google Maps is a web application that allows users to find and search for locations, get directions, and view street view maps using a scalable, virtual map interface via their browser. The service is powered by high-resolution satellite images, allowing users to zoom in on maps, sometimes down to street level, through the Street View feature.
This article provides details for how to get longitude and latitude for any given location using Google Maps. Your co-ordinates will offer the best information for nbn™ and your service provider to locate you.
1. Go to https://www.google.com.au/maps/

Google Maps2.  Enter the city, town, country, address, or other location you want to find the longitude and latitude for and click the “Search Maps” button.

 

google maps 2

 

A red marker is placed on the map, pinpointing the location you have entered.

3. Right-click the red marker or a surrounding area and select the “What’s here?” option from the context menu.

 

google maps 3

4.  A pop up appears with the location latitude and longitude displayed. This will also drop a grey arrow marker on the map.

google maps 4

5.  Left click on the latitude and longitude. The side panel displays the details of the location.

 

google maps 56.   Copy and paste details as required from the side panel.

*Please note, while all care has been taken in compiling BIRRR documents, we recommend that you check with your service provider, regarding your own addressing issues.

Prepared  for BIRRR by John Kitchener 24/4/2016

Preparing For nbn™ Sky Muster™

Are you ready for Sky MusterTM 

Once you have ordered your Sky Muster service (with your provider) the below steps will walk you through how to prepare for your installation.  You can check out the nbn Guide on How to prepare for your Sky Muster Installation here.

The BIRRR article below will also help you cover the bases, including:


SATELLITE DISHES

Q: Who will co-ordinate this part of install?  A: nbn, via your chosen ISP (provider)

Most Sky Muster dishes are more compact than earlier satellite installations and more like a large Foxtel dish.  Customers don’t have much control over dish installation – nbn will allocate (at the time of order) which dish your premises will get, determined for your location – although you can suggest to installer WHERE generally on the roof might suit your office setup most.

SM2
Example of Sky Muster Satellite Dish

There are three sizes of dish; 80cm, 120cm and 180cm; and two transmitters’ (TRIA’s); a 3W and a 6W. That makes six possible combinations. Well over 90% of premises will get the 80cm/3W combination.

The three dishes have different mounting capabilities. The 80cm can go on a wall, on a tin roof or on the gutter of a tile roof. The 120cm can go on a wall or on a tin roof. The 180cm is a pretty special size that won’t be used much, but it’s a non-penetrating ground mount.


NTD (nbn connection box) INSTALLATION

Who will co-ordinate this part of install?  A: nbn, via your chosen ISP (provider)

This schematic of a typical Sky MusterTM installation shows the NTD and a WIFI router. The installer is responsible for installing the dish on your roof and the nbn (NTD) box in your house.  They are NOT responsible for connecting your router and home network.

SM1


RETHINKING YOUR HOME NETWORK

Q: Who you will deal with?  A: your chosen ISP (provider) and nbn installer

The Sky MusterTM installation may be an opportunity to rethink how your existing home network is configured and where the key equipments are located.

  • Is your current modem in the best location?
  • Is it handy to your WIFi router?
  • Where is your printer?
  • Is the WIFI router in the best location to provide coverage throughout your home?

BASIC FACTS to keep in mind:

– The provisional maximum cable distance from the Sky MusterTM satellite dish to the Network Termination Device (NTD) is 50m.

– The nbn™ standard practice is to wall mount the Sky MusterTM NTD to keep it out of the way of damage, tripping hazard etc.

– The NTD must be adjacent to a power socket.

– A special blue coloured, single coaxial cable from the dish will terminate at a wall plate.

– The Sky MusterTM NTD consumes around 40W continuous and is quite warm/ hot to the touch.

NB More details are available in the nbn™ Sky Muster User Guide

Screen Shot 2015-12-15 at 9.16.16 AM


 

ROUTERS

Q: Who you will deal with?  A: Your ISP (provider) and if necessary your IT expert

See the BIRRR document on Sky Muster Routers

*Before making changes to your home network, always talk to your provider and follow their advice.


 

ADDING A VOICE OVER INTERNET PROTOCOL (VOIP) SERVICE TO SKY MUSTERTM

Q: Who you will deal with?  A: Your ISP (provider)

See the BIRRR document on Voice Services over Sky Muster.

You should keep your existing landline as this service will continue to be maintained for Sky Muster customers as part of the Universal Service Obligation. You may find that keeping the landline for incoming calls only and using VoIP for outgoing calls may be a useful cost benefit compromise. Two phone services for less than the price of one.


 

SKY MUSTER ‘EDUCATIONAL’ NTD PORT.

Who you will deal with?  A: The Education Port on Sky Muster differs in each state, depending on your department of education policies.

A specific ‘education’ port is available for students who are home schooled or enrolled in an approved school of distance education.  Availability differs in each state. BIRRR advises you to check with your state’s Department of Education regarding your eligibility.

Additional routers and equipment may be necessary to access the education port.

Your RSP may assist with the initial service installation, router provisioning and equipment configuration. You will need a student ID to access the port.

Further information is available in the BIRRR Document What is an Educational Port.

 


*Please note, while all care has been taken in compiling BIRRR documents, we recommend that you check with your service provider, regarding your Sky Muster connection and equipment needed. Updated 29/8/18

Using a WIFI Bridge to achieve a nbn™ Fixed Wireless connection

Using a WIFI Bridge to achieve a nbn™ Fixed Wireless connection

The following diagrams show typical methodologies for connecting a remote nbn™ fixed wireless installation via a WIFI link.
The link is best constructed using semi-commercial specialist WIFI routers such as those made by Ubiquiti or MicroTik; or similar. This equipment is inexpensive and relatively straightforward to configure. You may also be able to purchase the equipment pre-configured, depending on the application. City Technology is a good place to compare Ubiquiti product pricing.
For links around 2 to 3Kms, an equipment cost of around $100 per site is likely. Installation and cabling is additional. Reliable links of up to 20Km may be economically realised.  If the WIFI link is well designed and constructed it will provide speeds in excess of 100Mbps; which is more than fast enough for a 50/20Mbps nbn wireless connection.
OPTION 1:  This arrangement shows an nbn™ fixed wireless service installed in a shed or location where no internet is required at that location (eg Premise 1 in the diagram below). The nbn™ service is extended via a WIFI bridge to the home (eg Premise 2 in the Diagram below) and a WIFI router is added to extend LAN services and broadcast WIFI around the home. The WIFI link acts exactly like a long, long length of LAN cable. For more in depth details read the stories on our  Stories & Testimonials Page

 

wfb
This arrangement is typical for a remote nbn™ installation in an area on your property, where signal is good.

OPTION 2: The second arrangement shows an nbn™ fixed wireless service installed in Premise 1 with internet available. This internet service is extended via a WIFI bridge to another premise, Premise 2. Both premises share a single nbn™ wireless service. Depending on configuration of the routers the premises may or may not share the same network. You may also configure the router to ensure that one household doesn’t swamp the others access ie each household is restricted to half the capacity of the FW link.

 

wfb2
This configuration is most likely suitable for families living in separate homes on the same property, where the cost of the internet service is shared.

 

OPTION 3: This arrangement shows an nbn™ fixed wireless service installed in Premise 1 with internet available. A second nbn™ fixed wireless service is installed on the same nbn wireless NTU using the same or a different RSP (ISP/Provider). This second service is extended via a WIFI bridge to Premise 2. This second service is independent of the service at Premise 1 and is likely, separately billed.

wfb3
This arrangement is most likely if you negotiate to use your neighbour’s nbn™ connection.

 

There are two W-NTD versions. The V1 ODU has an antenna gain of 23dBi and a throughput capacity 60Mb/s. The V2 ODU has an antenna gain of 26dBi and a throughput capacity of 75Mb/s i.e. across one or all four ports.

An nbn™ fixed wireless service is available with speeds of 12/1, 25/5 and 50/20 (up to). This implies that if both customers were to activate a 50/20 service then there would be times when the service speed is restricted (by the 60-75Mbps total cap), if they are both heavy users.

Sharing between ports is graceful, as they are different vlans ie if you had port 1 and 2 activated with 50/20 plans, the throughput sharing would be 50:50.

OPTION 4: A fourth situation may exist where a single property has two residences, each with an independent fixed wireless standard installation.  nbn™ will install a fixed wireless service at each residence

There will be other variations of these four themes.

Please note, while all care has been taken in compiling BIRRR documents, we recommend that you check with nbn™ or your ISP regarding your own connection issues.  Thanks to John Kitchener, BIRRR member for compiling this document. 

Reducing Data Usage on iDevices

One of the most-often asked questions on the BIRRR facebook page is ‘How can I save data? It seems to be vanishing without me doing anything!” While sending photos and uploading big documents are often unavoidable as we conduct business via the internet and can eat into our data limits, there is actually quite a lot we can do to curtail some of the often-unseen big data users chewing through our very limited monthly gigabytes.

Many of the things you can do to manage data usage are

  • Save data in iOS
  • Track how much data you use
  • Stop Apps from using your data
  • How to see which Apps are using data
  • To save cellular data and use WiFi, turn off cellular data
  • Turn off autoplay in Facebook
  • Manage how you use Facetime
  • Manage how you use iCloud
  • Manage how you use iTunes
  • Manage data roaming
  • Use Safaris reading list to read articles offline
  • Manage the data guzzler Photo Stream
  • Turn off push notifications
  • Manage how you get emails
  • Stop Background App refresh
  • Manage WiFi
  • Use WiFi Hotspots

Solutions to the above data usage savers can be found here

Whether you use mobile or satellite broadband, if you own iDevices this is a short checklist to follow (as well as doing what is mentioned above)

 I-DEVICES

Operating system updates for Apple iOS are AUTOMATIC if you are connected via WiFi or cable. If the device is Cellular only, it is NOT automatic, and can be scheduled.

Disable a feature called Wi-Fi Assist which is enabled in the default settings of iOS 9.  Our iDevices can chew through ENORMOUS amounts, through updates and syncing. Go through the following checks to ensure your iDevice is NOT automatically chewing through precious data. The first step is to find the SETTINGS on your device.

Screen Shot 2016-02-12 at 7.17.00 AM

CONTROL UPDATES

TURN OFF i-CLOUD UPDATES

The constant syncing of i-cloud on iDevices, especially if you have several devices, can really chew through your data. You can always turn them back on if needed, but make sure you aren’t in ‘automatic update’ mode:

  • Go into Settings>iCloud
  • Uncheck ‘icloud drive

This is a good spot to uncheck any other ‘auto-updates’ you might not need synced.

icloud

APP UPDATES AND WI-FI ASSIST

Check that apps that aren’t needed all the time are not updating and turn off wi-fi assist. Wi-Fi assist automatically defaults to using your mobile data when Wi-Fi signal is poor. This means your mobile data could be used without you realising, causing your mobile service to exceed your monthly quota and accrue excess data fees.

  • Go into Settings>Mobile
  • Go though your apps and  UNCHECK those you don’t need constantly accessing data.
  • UNCHECK the Wi-Fi assist option at the bottom

NB: Wi-Fi assist is a feature that is enabled by default in iOS 9. If your i-Device is running an earlier version of iOS, your device will not have this feature.

  • wifiassist

APPS REFRESH

  • Go into Settings>General>background app refresh
  • turn off (this will also save battery life)
  • BAR

AUTOMATIC UPDATES

WARNING: Your i-Device will automatically download iOS updates (when a new one is available) while it is charging, connected to the internet (thru WiFi) and there’s sufficient free space on the device. It will then prompt you to install, turning off updates will NOT prevent the auto download of iOS updates. Turning your device to airplane mode whilst charging OR having your device ONLY on cellular may prevent this.  

  • Go into Settings>App and iTunes Store>Update
  • Scroll down this page until you see the AUTOMATIC DOWNLOADS heading. All new content that you buy after you turn on Automatic Downloads automatically downloads to all of your devices. When you turn on Automatic Downloads, your device associates with your Apple ID.If you use Family Sharing and turn on Automatic Downloads, content bought by other members of your family won’t automatically download to your devices. Only content that you purchase with your Apple ID downloads automatically.Here, you’ll see four options. Turn off Updates and other automatic downloads such as Music, Apps and Books.

Music – When turned on, any purchased iTunes music will download automatically.

Apps – When turned on, any purchased apps will download automatically.

Books – When turned on, any purchased Books will download automatically.

Updates – When turned on, updates for any apps on your device will download as soon as they become available.

  • turn off Use Mobile Data for automatic downloads

See expert tip at the bottom of this article to adjust settings in your router (at OWN risk), this is the only way to prevent automatic iOS updates.

Turn off Automatic Downloads in App & Itunes

PUSH NOTIFICATIONS

  • Go into Settings>Notifications
  • If your iDevice has an Internet connection and you turn on Push Notifications, your content automatically downloads to your device. On devices that don’t support Push Notifications, your content automatically appears in your iTunes download queue. You can manually download the content in iTunes.
  • Turn off any apps that you don’t require push notifications for.

12669776_10154770136082316_598626597_o

All of the above tips will often need to be re-applied after completing an update.

An easy and easy to forget tip is also to shut down all your apps and browser windows when you have finished with them.

  • Double click HOME button
  • Swipe apps (and browser windows) closed.

This is a small selection of the many data-saving tips you can employ – find more here Data Saving Tips

Expert Tip: Your iDevices will automatically download iOS (when new one is available) while it is charging, connected to the internet (thru WiFi) and there’s sufficient free space on the device. To disable automatic download, you will have to put a block on your wireless router to prevent your Apple iOS devices from contacting Apple update servers. Add mesu.apple.com to your router in access control.

Tips if you have multiple iDevices: You can use a computer with iTunes to download IOS Updates once, and then manually install the update onto multiple devices. Instructions for doing this are available by clicking here.

Another option, if you have a Mac computer, you can install the macOS Server app from the mac App Store, which costs $19.99. This has a feature called “Caching” which, when turned on, will intercept any downloads from the mac and iDevice app stores, and keep a copy. Next time a device requests the same file, it will download it from the mac instead of from the internet, saving your data. There is no need to tell your iDevices to fetch the updates from your mac, it just happens automatically  This works with every device on your network. I have used this in a school with lots of iPads, and it was saving 100+GB per week at one point. Some more info is available here.

* Please note, while all care has been taken in compiling BIRRR documents, we recommend that you check with your service provider regarding your own connection issues and best plans available.  Information compiled for BIRRR by Julie Stott, Amanda Salisbury, Kye Rosendale, John Kitchener & Kristy Sparrow.  BIRRR updates articles as time permits and when new information is available.

Telstra Air Explained

FREE WiFi with TELSTRA AIR

Telstra Air is Free Wi-Fi at thousands of Telstra Air hotspots across Australia for eligible Telstra mobile (available 15 December 2015 – 30 June 2016 ONLY) and broadband customers.  You can check your eligibility here: TELSTRA AIR

Screen Shot 2016-01-13 at 8.04.20 AM

There are two options for Telstra Air:

OPTION 1 Mobile Customers: For those using mobile phones, prepaid devices, sim only plans etc. You can access the internet via FREE Telstra Air Hotspots from 15 December 2015 to 30 June 2016. If you activate the offer, you’ll get access at no charge to available Telstra Air Wi-Fi hotspots in Australia for your personal use until the end of the offer period.

NB: BigPond Mobile Broadband, satellite mobile broadband and business customers are NOT eligible.

OPTION 2 Home Broadband Customers: If you have ADSL, Cable or NBN connection and have a compatible gateway you can become a member of Telstra Air.  This uses your home data allowance when you are away from home, it accesses the internet via Telstra Air hotspots.  You will need to become a Telstra Air member first.

To join Telstra Air – CLICK TO JOIN

To find a Telstra Air Hot Spot use this tool

The Telstra Air App is also a quick and easy way to connect, locate hotspots and more

I’m a bigpond mobile broadband customer for my home internet plan and a business customer for my mobiles, which makes me ineligible for Telstra Air.  However thanks to the generosity of fellow BIRRR members I have been offered Telstra Air passwords (for Option 2) to use when I am travelling.  You may also be able to find family or friends who have large home broadband accounts that are willing to share their data.

*Compiled by Kristy Sparrow for BIRRR 15/1/2016 Please note, while all care has been taken in compiling BIRRR documents, we recommend that you check with Telstra regarding  your plans and the use of Telstra Air.

Antenna and Equipment Installers and Suppliers

Where do I buy appropriate DIY equipment and receive sound advice?

A desktop site survey can assist you with determining if there is mobile reception in your area and what equipment might be needed to connected.

Telco Antennas desktop site survey cost is $99.

OnWireless desktop site survey cost is $99.

The above businesses can then put you in touch with a specialist in your area who understands the requirements for your state. The report will advise likely signal levels, the sort of mobile services available, the best antenna and extension device for your location and where to point your antenna.

Network Extension Equipment Suppliers and Specialists:

  • Telco Antennas – Advice, equipment and installation
  • OnWireless – Advice, equipment and installation
  • Powertec Technologies – Equipment provider
  • NB Tec – Equipment provider – offers a licensed solution that is a modem/antenna & booster in one that can connect to Telstra, Optus or Vodafone mobile networks.

Thanks to Telco Antennas. To find your closest antenna and equipment installer click here.

BIRRR List of Installers:
To find an installer, supplier etc view our map here:

Screen Shot 2020-08-02 at 4.40.03 PM

Note: BIRRR has gathered the information above from businesses, which we understand to be true and correct at time of publishing. This does not equate to any form of endorsement. Please thoroughly investigate your options before deciding on the best provider, equipment supplier and ensure the installer is accredited and has the appropriate industry licenses.

BIRRR do not recommend self installation, please contact one of the professionals above.


**If you are a network extension specialist or installer and would like to be added to our list please fill in this form to be added to our map, please ensure we are kept updated with your correct details by emailing us at birrraus@gmail.com with any necessary changes.

*Please note, while all care has been taken in compiling BIRRR documents, we recommend that you check with your service provider, local government and local installer regarding your own connection issues and infrastructure needed.  Please ensure that your equipment specialist is licensed and provides licensed and legal equipment. Updated 01/08/2020

 

Selecting The Correct Antenna and How To Point It

BIRRR Guide to Antenna & Equipment Suppliers & Installers

Passive Antennas are usually mounted on the roof (e.g. yagi antennas) and do not require licensing.

Active Antennas such as the Nextivity Cel-Fi Repeaters / Telstra Branded Smart Antennas (that require power) do require licensing.  If they are not licensed they are ILLEGAL boosters.

Illegal boosters carry a large fine as they can interfere with the mobile network.

” It is an offence under the Radiocommunications Act 1992 (the Act) to operate an unlicensed radiocommunications device, or possess this device for the purpose of operation. A person found guilty of this offence may be imprisoned for two years for each offence. A body corporate may receive a penalty of up to $270,000 (1,500 penalty units) per offence (sections 46 and 47 of the Act). Other penalties may apply, such as the interference offence provisions at Part 4.2 of the Act.” ( ACMA )

The key components of a passive antenna installation are:

  1. Selection of the correct antenna. The correct antenna is one that works for the bands/ frequencies that are broadcast by your service provider at your location. BIRRR recommend reading through our mobile network enhancement page and getting a desktop site survey done. The chosen antenna must have appropriate directional gain. Where there are several competing towers, an omni-directional antenna might be suitable. For some locations, a good internal antenna placed in an optimum location by a window, may be all that is required. See Telco Antennas – Antenna Selection Guide , it explains which antennas work best in various geographic locations.
  2. Antenna location ie how high, best location on roof etc. This can be a tedious task, but well worth the effort. It is known as the ‘antenna dance’. If you get signal outside, your mobile phone may be used to find the spot with strongest signal. Ensure that your phone supports the same bands as your modem and the service that you are ‘chasing’. Follow the directions listed in this document. The signal level will display in a negative value in dBm. The lower the negative value the stronger the signal e.g.-81dBm is stronger (better) than -89dBm.
  3. A suitable mast. Your TV antenna or your satellite dish mast may be suitable, but then again they may be in a poor location for mobile data.
  4. Where to best point a directional antenna. Your desktop signal survey will have located the towers which service you. Use Google Earth or similar to determine the direction of these towers from your location. Point your antenna accurately by using local landmarks that indicate the direction of the required tower.
  5. A gas arrestor may assist in lightning protection of your equipment. Install a gas arrestor and grounding (as required). Seek professional advice for optimal installation of these devices. Contact your equipment provider.
  6. Once the installation is complete, re-check the signal level and fine tune the antenna direction by using your indoor modem, hotspot mobile phone or Cel-Fi repeater signal level screen. This will also check that your coaxial connections are sound.
  7. Coaxial connectors cause signal loss. Good quality connectors minimise this. Use N-type connectors where possible e.g the antenna to cable connector. See this guide for further information on Telco Antennas coaxial cable types and connectors.  Ensure that all external connections are waterproofed with self amalgamating butyl rubber tape.
  8. Ensure that the coaxial cable run from antenna to equipment is as short as possible and is the best lowest loss cable that you can afford. It is no good installing a great antenna, only to lose precious signal and potential performance by using poor quality, high loss coaxial cable. Locate the phone, modem or Cel-Fi device as close as possible to the antenna.
  9. Choose the correct pigtail to interface your coaxial cable to your modem, hotspot, phone or Cel-Fi repeater. The pigtail is a short flexible piece of coaxial cable which adapts to your device.

A diagram of a typical external antenna installation, which identifies the key components, follows. If a MIMO installation is required install two cable runs etc. More on MIMO below:

antennas

 

Signal levels and the mysterious dBm

Your phone or modem can be used to display signal levels in dBm. It is important to understand the differences between a 3G signal level and a 4G signal level and how this translates to quality of service.

GSM & 3G networks (RSSI)

The 3G signal level is identified by a measure called RSSI (Received Signal Strength Indication) and is measured in dBm. RSSI is a measure of the available signal plus the noise in band. A level of -50dBm is a perfect signal and at -110dBm (usually earlier) you’ll lose the 3G connection.

  • -50dBm to -75 dBm – High Signal (good voice and data)
  • -76dBm to -90 dBm – Medium Signal (good voice and data)
  • -91dBm to -100 dBm – Poor Signal (good voice data, marginal data with drop-outs)
  • -101dBm to -109 dBm – Very poor Signal ( voice may be OK, no data)
  • -110dBm to -113 dBm – No signal

4G/LTE (RSRP)

LTE signal strength is measured in RSRP (Reference Signal Received Power). The 4G RSRP signal level measure is as a ‘rule of thumb’ around -20dBm lower than the 3G RSSI measure, such that 100dBm (RSSI) would equate to around -120dbm (RSRP). RSRP is a more accurate measure of signal strength than RSSI, as it excludes noise and interference on the network. It measures just the usable portion of the signal. Although the 4G RSRP signals appear lower, it does not mean your signal level is worse.

  • -50dBm to -90dBm strong signal (stronger signals are possible), fast data
  • -91dBm to -105dBm good signal, fast data
  • -106dBm to -112dBm fair signal, useful and reliable data speeds may be attained
  • -113dBm to -125dBm reliable data possible, performance may be slower, increased latency
  • -126dBm to -136dBm performance will drop dramatically
  • -136dBm to -140dBm – Disconnection

Read more here: Making Sense of Signal Strength

What is 4G MIMO and why might I need it?

MIMO is a very clever RF technique that effectively doubles the bandwidth of a radiated 4G carrier. It is not available for 3G in Australia. A MIMO antenna installation may double the download speed at your location. Effectively it is something for nothing, (well almost nothing).

Note: And example of the use of MIMO is WIFI and it is used to increase speed of WIFI transmission. Those two (or three or four or more) antennas on your wireless router use MIMO.

See Telco Antennas for further details on MIMO.

Still need more info ? Check out Telco Antennas Frequently Asked Questions

NB: Telstra will be switching off 3G in 2024. With this in mind BIRRR does not recommend spending large amounts of money on boosting 3G service. 3G is being replaced with 4G (if spending any money on antennas or repeating equipment please ensure these are 4G compatible) and also be aware that boosting 3G service may not deliver faster speeds or reliability.

*Please note, while all care has been taken in compiling BIRRR documents, we recommend that you check with your service provider, local government and local installer regarding your own connection issues and infrastructure needed. 

Prepared by BIRRR in conjunction with John Kitchener and Telco Antennas

Updated 1st August 2020

Mobile Blackspot Program Information

Mobile Black Spot Program Tower Details

The Australian Government is improving mobile phone coverage and competition in regional and remote Australia through the Mobile Black Spot Programme (MBSP). As of 18/3/19 there have been 4 rounds of Federal Government MBSP funding. You can read more about the types of base stations that are used in the MBSP program, including small cells here.

How MBSP were funded (all 4 rounds)?

  • Over $220 million has been committed by the Federal Government through the Mobile Black Spot Program to improve mobile coverage across Australia.
  • 1047 locations around Australia will receive improved coverage under the four funding rounds of the Program (Round 1: 499, Round 2: 266, Round 3: 102, Round 4: 180).
  • Thanks to working cooperatively with state and local governments as well as the three major carriers (Telstra, Optus & Vodafone) and community and private sector groups locally, the total amount to be invested under the program is $760 million.
  • As of 15 March 2019, 682 sites have been switched on.
  • Base stations under the first three rounds are expected to be operational by 30 June 2019. Round 4 base stations are expected to roll out shortly, with the first new base stations being activated by the second half of the year.
  • Rollout sequence is being determined by the carriers, based on various factors, such as obtaining local government planning approval and landowner agreement where necessary, and/or the ability to access existing infrastructure, power and backhaul.

Every $1 of Commonwealth money has leveraged nearly $3 of contributions from other sources. The program will boost competition in mobile communications.

More information is available at: www.communications.gov.au/mbsp

Round 1

The first round 1 base stations commenced rolling out in December 2015. The full rollout of all 499 mobile base stations funded under Round 1 is expected to occur over three years. It is estimated that base stations funded through Round 1 of the Programme will deliver handheld or external antenna coverage to all or part of approximately 3,000 of the 6,221 locations on the database. This is because many of these base stations will serve multiple nominated black spot locations. Those black spot locations which have not received coverage under Round 1 will continue to form part of the database, and this database will again be used in the process of determining locations to receive funding under Round 2 of the Mobile Black Spot Programme.

The rules of the program were designed to give the mobile network operators incentives to secure co-contributions from state governments and other sources, with more points going to base stations supported by a co-contribution. The rules also gave each state government an incentive to put in money – because that in turn would maximise the share of the Commonwealth money going to base stations in that state. The result was significant funding from NSW ($24 million), Victoria ($21 million), Queensland ($10 million) and Western Australia ($32 million).

The points scheme also encouraged community contributions – with some remarkable outcomes. Jemalong Irrigation Ltd, which operates west of Forbes, NSW, put in a total of $220,000 and will secure two new base stations as a result. Similarly, in the Boyne Valley region of Queensland, Calliope & District Enterprises Ltd offered a co-contribution of $50,000 while the Calliope Rodeo Association contributed $80,000, which led to a successful proposal for a base station in Ubobo.

Current Mobile Blackspots that have been funded under Round 1
FundedBlackSpots

A PDF of the actual mobile blackspots in round 1 is here

A map of locations which will receive new or upgraded coverage under Round 1 of the Programme can also be viewed on the National Map or downloaded as an Excel file. In addition, as part of Telstra’s proposal, it will deploy up to 200 4G small cell sites in towns around Australia where suitable infrastructure is available, with the locations to be mutually agreed between Telstra and the Government. More details hereDetails of the Round 1 Funded Black Spots

Telstra also rolled out further small cell locations to complement the mobile black spot program. The small cell sites were funded by Telstra itself, and are being installed in addition to the 429 base stations built or upgraded by the telco under the AU$94.8 million in funding received from the federal government as part of round one of the mobile blackspot program. More details here

Round 2

Round 2 will see a total of $213 million (GST incl.) being invested in new mobile base station infrastructure. The Australian Government funding for Round 2 has been supplemented by Telstra ($63.7 million) Optus ($36.4 million) and Vodafone ($1.6 million). In addition, six state governments have co-contributed towards Round 2: New South Wales ($8.3 million), Queensland ($13.7 million), South Australia ($1.5 million), Tasmania ($0.35 million), Victoria ($7.9 million) and Western Australia ($21.8 million). An additional $475,000 has been provided by local governments, businesses and community organisations.

The first round 2 base stations are expected to commence rolling out in 2017.

Current Mobile Blackspots that have been funded under Round 2
(yellow square is a small cell and red square is a macrocell)

A PDF of the actual mobile blackspots in round 2 is here

Round 3

The Australian Government has committed an additional $60 million to a third round of funding. As part of this commitment, the Australian Government has announced a number of priority locations which may receive funding for a mobile base station under round 3.

Mobile coverage issues for 19 of the priority locations are already being addressed through previous rounds of the program, an alternative Government program, or through the mobile carriers own commercial investments.

A further $82.8 million in new investment will address the remaining 106 priority locations. The outcomes include:

  • $45.6 million in Commonwealth funding for 102 mobile base stations (12 Optus, 89 Telstra and one Vodafone), which includes the deployment of Telstra 4G small cells to address specific coverage issues at selected black spot locations.
  • All macrocell base stations will be provisioned with a minimum of 12 hours of back-up power
  • Optus and Telstra have recognised the coverage issues identified at four priority locations and advised that they will address these issues commercially.
  • Funding for the Priority Locations round has been supplemented by Telstra ($34.6 million), Optus ($2.3 million) and Vodafone ($0.3 million).

Round 3 is different to Rounds 1 and 2 as the government nominates which locations it feels should receive funding for a mobile blackspot and it will be up to the Telcos to bid for those locations.

The Australian Government has allocated $60 million (GST exclusive) to the Mobile Black Spot Program to target 125 specific priority locations. The outcome for each priority location is listed in this PDF:

Database of reported mobile black spot locations

Under Round 1 of the Programme, a database of 6,221 locations around Australia was developed, being locations nominated by Australians as needing improved mobile coverage. This database was the starting point for the competitive selection process under which the mobile network operators were asked to nominate where they would build new or upgraded base stations.

12242220_10153802145913417_312432833_n

Round 4

On 10 June 2018, the Federal Government announced it had allocated $25 million of Mobile Black Spot Program funding towards a fourth round, to deliver improved mobile coverage to more regional and remote communities across Australia. Round 4 funding specifically targeted coverage issues at public interest premises, such as tourist sites and emergency services facilities and locations were announced during the week of 18/3/19.

  • Round 4 of the Mobile Black Spot Program is delivering 180 new mobile base stations (49 Optus and 131 Telstra).
  • These base stations will address coverage issues in regional and remote areas including 73 base stations that specifically target coverage issues at Public Interest Premises, such as tourist centres and emergency services facilities.
  • Overall Round 4 will deliver a total investment of more than $83 million (GST inclusive) in new mobile infrastructure including funding from the Commonwealth, mobile carries and State Governments (Queensland, South Australia, Victorian and Western Australia).
  • The Round 4 rollout is expected to commence shortly with the first new base stations set to be activated by the second half of the year.
  • The Liberal and National Government is working with mobile network operators to encourage them to continue to invest in regional areas.

The list of successful Round 4 Locations can be viewed here:

The BIRRR Map of Round 4 Locations is featured below:

Screen Shot 2019-03-22 at 1.26.02 PM

Rounds 5 and 6

On 20 March 2019, the Minister for Regional Services, Senator the Hon Bridget McKenzie, announced that an additional $160 million had been allocated for Rounds 5 and 6 of the Program. Round 5 of the Program allocates $80 million in funding and the Government expects to soon release Program Guidelines for the round.

 

Prepared by Julie Stott & Kristy Sparrow for BIRRR, Source:  Australian Financial Review Source: Department of Communications and Arts

*Please note, while all care has been taken in compiling BIRRR documents, we recommend that you check with your service provider regarding your own connection issues and best plans available.

Cloud Computing : Dropbox , iCloud, OneDrive, Google Drive

Cloud computing has gone from a ‘buzz word’ a few years ago, to an integrated part of both Apple and Microsoft operating systems. We have Dropbox, Onedrive (Microsoft), iCloud (Apple), Google Drive etc.

THE GOOD

  1. You have a backup.
  2. You can also access to your files from anywhere that has an internet connection, across multiple devices.
  3. You can even share files with others.

An example of using DropBox:

‘I went to a party and took a lot of photos and a few movies with my mobile phone. As soon as I returned home, my phone connected to the WiFi and uploaded the files to the ‘cloud’.  These files were then accessible from my PC, my Laptop and my Tablet which not only meant that they were backed up they also could be viewed on the larger PC screen.’

THE NOT-SO-GOOD
Multiple movements of files: Internet use is calculated by both uploads and downloads. In the above example the picture and movie files were counted as data when they were transferred UP to the cloud, and then were counted AGAIN to DOWNLOAD to my PC. Then they were counted yet AGAIN to download to my laptop. By itself, it may not be a big thing, but it does add up.

What to do?

  1. Try to identify if you are running any cloud applications
  2. be aware that newer operating systems (by default) may automatically use cloud apps eg: iCloud and Onedrive.
  3. Consider turning them off completely – I have stopped using Dropbox and removed the apps from my mobile devices. Not only that the new install of windows 10 can automatically connect to Onedrive – event though no files were yet shared to it yet. And the new version of Microsoft word wants to save to Onedrive by default.
  4. Choose (instead) to save to the local computer.

(Thanks to Cliff Tindall From Christmas Island Computer Services for the above information.)

DROPBOX

How to PAUSE and RESUME syncing from Dropbox

Dropbox allows you to pause and resume syncing through the Dropbox menu in your system tray or menu bar on your computer.

When syncing is active, Dropbox will try to be smart about the amount of bandwidth it uses. Dropbox will use any remaining bandwidth available to download changes and only 75% of available bandwidth to upload changes. You can also adjust your bandwidth usage through the Dropbox desktop application’s preferences.

If you’d like to stop Dropbox entirely, you can do so through an option in your Dropbox menu.

Screen Shot 2015-11-08 at 7.36.51 AM Screen Shot 2015-11-08 at 7.36.41 AM

(The above information is taken from Dropbox)

How to DISABLE AUTOMATIC PHOTO UPLOADS in Dropbox on iPhone / iPad:

Step 1: Open Dropbox

Step 2: Tap the Settings gear icon (bottom right)

Disable-Automatic-Photo-Upload-in-Dropbox-iPhone

Step 3: Now, tap on the “Camera Upload” option

Step 4: Turn the switch to OFF

Turn-Off-Automatic-Photo-Upload-in-Dropbox-on-iPhone

That’s it. Dropbox will now stop automatic syncing of photos from your camera album.

Thanks to iGeeks Blog for the screenshots and tips.

iCLOUD:

Turn iCloud features on or off:

Depending on which device’s settings you want to change, do one or more of the following:

On your iOS DEVICE: 

Go to Settings iCloud, then tap to turn on or off iCloud features.

idevice cloud off

On your MAC

Choose Apple menu > System Preferences, click iCloud, then select or deselect each feature.

idevice cloud drive off.jpg

NB Some features aren’t available or are listed differently in earlier OS X versions.

On your WINDOWS computer: 

Open iCloud for Windows, then select or deselect each feature.

To make your changes take effect, click Apply.

S0012_WiniCloudPrefs

  • Some features aren’t available on your Windows computer, or are listed differently, depending on whether your computer has Microsoft Outlook 2007 or later installed.

    Outlook installed: You use iCloud Mail, Contacts, Calendars, and Tasks in Outlook. Note that iCloud reminders are called tasks in Outlook. If you turn off Mail, Contacts, Calendars, and Tasks, the iCloud information remains available in Microsoft Outlook, but it isn’t kept in sync with iCloud.

    Outlook not installedYou can use iCloud Mail, Contacts, Calendars, and Reminders in your web browser on iCloud.com.

TO TURN iCLOUD OFF COMPLETELY

Depending on whether you want to stop using iCloud on all or only some devices, do one or more of the following:

On your iOS deviceGo to Settings > iCloud, then at the bottom of the screen, tap Sign Out (Delete Account in iOS 7 and earlier).

Note:    If you sign out of iCloud (or delete your iCloud account), iCloud no longer backs up your iOS data. You can still back up your device in iTunes. For more information, open iTunes, then choose iTunes > Help.

On your MacChoose Apple menu > System Preferences, click iCloud, then click Sign Out.

On your Windows computerOpen iCloud for Windows, then click Sign out.

Note:    If you turned on automatic download of music, app, or book purchases (in iTunes preferences or in Settings on your iOS device), your iTunes purchases are still downloaded to your devices.
 
(Above information taken from APPLE SUPPORT)

OneDrive:

Windows 10 will put your documents, music, and photos automatically into its cloud service, if you don’t tell it not to.  Microsoft wants you to store your data in the company’s cloud-based storage service.   You have to change some settings to avoid this, as not only will it consume your data allowance it will also start to charge you when you use up your available space.

Turn off OneDrive for your documents, music, pictures and videos:

Right-click Documents in the Navigation pane (must be the Documents library, not any of the folders listed below it) and select Properties.

In the resulting dialog box, select the local location (probably C:\Users\yourname, where yourname is your login name) and click Set save location button.

1106-change-default-100622079-largeWhen you close the dialog box, your local Documents folder will be your default Documents folder. While both folders will be part of the library, new files will default to being saved locally.

Repeat and change the library settings for your Music, Pictures, and Videos libraries.

If you already have documents, music, pictures & videos stored in onedrive follow the steps here to store them locally on your computer rather than in a ‘cloud’ based program.

Information obtained from PC World 

Google Drive:

Google Drive for Mac/PC is the sync client. When you install Google Drive for Mac/PC, it creates a folder on your computer named Google Drive. Anything you put in this folder is synchronized with Google Drive on the web, and also becomes available on all your Google Drive devices. Google Drive provides bi-directional sync, so changes you make online are reflected on all your devices, and vice-versa. You can use Google Drive via your browser where it won’t automatically sync your files.

Turn off Google Drive Syncing

If you DO HAVE the Google Drive app downloaded to your computer or device, and you wish to keep your documents and photos from automatically syncing to the Drive folder on your computer, you can turn off syncing.

  1. On your desktop, click the Google Drive icon google drive desktop icon.
    • On a Mac, the icon is usually found in the menu bar at the top right of your desktop screen.
    • On a PC, the icon is usually found in the taskbar in the bottom right of your desktop screen.
  2. In the top right, click the overflow menu .
  3. Select Preferences.
  4. Uncheck the box next to “Only sync some folders to this computer.”
  5. Click Apply changes.

Change how much bandwidth Google Drive uses

You can increase or decrease the bandwidth used by Drive on your Mac or PC while syncing your files. Decreasing this bandwidth can allow more bandwidth for other programs on your computer.

  1. Click the Google Drive icon google drive desktop icon.
    • On a Mac, the icon is usually found in the menu bar at the top right of your desktop screen.
    • On a PC, the icon is usually found in the taskbar in the bottom right of your desktop screen.
  2. Click the overflow icon in the top right .
  3. Select Preferences.
  4. Go to the Advanced tab.
  5. To choose a different rate, click the radio button next to Limit to and use the up and down arrows to change the rate. The numbers are measured in kilobytes per second.
    • To use the full bandwidth for Drive, click the radio button next to Don’t limit.
  6. Click Apply.

Note: Changing the rate for downloads or uploads to a higher rate than your Internet connection allows may significantly slow other programs that you’re running using the Internet.

(Information Obtained from Google Support)

All efforts are taken to ensure BIRRR documents are correct at time of publishing, please contact your device manufacturer or cloud provider for further information.

nbn Fixed Wireless – Standard Installations

WHAT IS FIXED WIRELESS?

nbn FW (Fixed Wireless) is a fixed wireless service – it is delivered by radio communications, via antennas that transmit a signal direct to a small outdoor antenna attached to the premises.  It is a different technology to mobile broadband / wireless internet.

Screen Shot 2015-11-12 at 9.26.19 PM

Screen Shot 2015-11-12 at 9.16.45 PM
nbn Fixed Wireless 

Fixed wireless (FW) does not provide mobile phone service, and can not be moved (hence the term ‘fixed’).

ARE YOU ELIGIBILE?

Check your address for FW eligibility here:  nbn : Check your Address

IMPORTANT PRE-INSTALLATION READING

  1. Preparing for a nbn Fixed Wireless Connection 
  2. nbn Fixed Wireless Explained
  3. nbn Fixed Wireless User Guide

GETTING FW ORGANISED

If you are able to obtain an nbn FW service at your address (if you are in the fixed wireless coverage area) you will need to contact a RSP (Retail Service Provider) also known as ISP (Internet Service Provider) to arrange for the equipment to be installed.  (nbn is an internet wholesaler and does not provide internet services directly to the public.)

A technician (nbn contractor) will be booked by the RSP to install the equipment. In the case of faulty equipment or connection problems you will need to contact your provider (not nbn).

BASIC FW INFO

nbn Fixed wireless installations require that two pieces of nbn-owned equipment are installed at your premises: the INDOOR unit and the OUTDOOR unit.

Screen Shot 2015-11-12 at 6.03.42 PM
nbn fixed wireless equipment

Please remember, the indoor unit (the connection box) needs to be installed on a wall in a sheltered, dry area with access to power. The indoor unit will be connected to the outdoor antenna by a cable, which provides power to the antenna and also connects the data from the outdoor unit to the indoor unit. You are entirely within your rights to ask that the installation take place in a location that is not the main house / residence on your property, but you need to keep in mind where you will be using the computer as it will need to be close to that point.

The outdoor unit has to have direct line of sight to and be less than 14 km from the serving nbn wireless tower. Other factors, such as local vegetation / tree density/ mountains etc can also prevent a sufficiently strong signal being achieved. 14 km is an absolute maximum and may be less, depending on local factors.

POSITIONING CONSIDERATIONS
The best place for your indoor Network Termination Device is one that is:

  • Near your existing phone or network cabling or devices that you will use the most
  • Within 1.5 metres of a dedicated 240V power point (a mandatory requirement)
  • In a cool, dry, ventilated area
  • Away from busy areas where it may be knocked and damaged
  • Where it will be easy for you to check the indicator lights if there is a problem

Customers who wish to make use of a VoIP service over the nbn connection will have additional considerations (i.e. be close to existing phone cabling). BIRRR recommends that you maintain your exisiting phone service and NOT switch to a VOiP Based service.

In order to obtain nbn fixed wireless service you must be able to receive and transmit minimum levels of wireless signal between your property and a base station. Currently a signal test reading of -99dBm is needed.    A signal of -99dBm or stronger will result in an install of nbn equipment. The lower the number the stronger the signal ie -76dBm is better than -99dBm and anything over -99dBm will be signal failure.

You may need a mast to get an nbn fixed wireless signal. This is still a ‘standard’ nbn installation, however the installer may need to come back with the right sized mast.

This slideshow requires JavaScript.

All FW equipment is the property of nbn and should not be moved or adjusted.

CONNECTING YOUR FW EQUIPMENT

The next step once the nbn Fixed Wireless equipment is installed will involve connecting your Internet access equipment.  The antenna on the outside of a home will be connected by a cable running through the wall to the Network Termination Device (NTD) which will be located within the home. If you require WiFi from your nbn FW connection you will need to purchase a wireless router. BIRRR recommends purchasing a ‘plug and play’ router from your provider.

The ability to directly connect a computer to the NTD via an ethernet/LAN cable is very important (see below).

11215180_10207970317597783_3416076732512306138_nAn RSP may request that you by-pass any routers etc when testing, to ensure that any fault/problem is not with your equipment.  The ability to LAN cable connect a computer to the NTD is very important. This is how the installer commissions the service. The router enables you to connect other devices by LAN cable or WIFI to the internet.

Screen Shot 2015-11-13 at 11.04.59 AM

Screen Shot 2015-11-13 at 11.14.08 AM
nbn Network Termination Device Ports

 


In the event that the ‘standard installation’ procedure fails you can consider a ‘non-standard’ install. Please read the BIRRR Notes on nbn Fixed Wireless: NON-STANDARD INSTALLATIONS

*Please note, while all care has been taken in compiling BIRRR documents, we recommend that you check with nbn or your ISP regarding your own connection issues.  Thanks to nbn for assistance in compiling this document.  Information has been obtained from nbnSkymeshWhirlpool forums and BIRRR membersThis page was updated on 15th July 2018.

 

Cel-Fi Repeaters

Active antennas or repeaters boost the 3G/4G signal.  Repeaters such as these that require power to the unit (Telstra Smart Antennas & Nextivity Cel-Fi Repeaters) require licensing.  If they are not licensed they are ILLEGAL boosters.

Illegal boosters carry a large fine as they can interfere with the mobile network.

” It is an offence under the Radiocommunications Act 1992 (the Act) to operate an unlicensed radiocommunications device, or possess this device for the purpose of operation. A person found guilty of this offence may be imprisoned for two years for each offence. A body corporate may receive a penalty of up to $270,000 (1,500 penalty units) per offence (sections 46 and 47 of the Act). Other penalties may apply, such as the interference offence provisions at Part 4.2 of the Act.” ( ACMA )

NB: Cel-Fi Pro and GO Repeaters and Telstra Branded Smart Antennas/Cel-Fi Go are the same devices, with the Telstra supplied one being different in colour, with Telstra branding.

Powertec Telecommunications are the only approved importer of the Nextivity Cel-Fi (outside of Telstra’s branded Smart Antenna). There are many resellers however, check our suppliers page for further info. The below repeaters & the Telstra branded repeaters are the ONLY licensed and legal repeaters that can be legally used in Australia.

CEL-FI Pro

Cel-Fi pro is an indoor smart signal repeater. Available for the Telstra, Optus or Vodaphone networks.

Screen Shot 2020-08-02 at 3.26.12 PM
Cel Fi Pro available for the Telstra, Optus or Vodafone Networks.

To help with setting up a Cel-Fi Pro or Smart Antenna visit the Cel-Fi page here or see the notes below. To purchase a Cel-Fi Pro in Australia, help with installation and compatible antenna advice visit Powertec

CEL-FI Go Stationary

Cel-Fi Go Stationary is a smart signal repeater. Available for the Telstra, Optus or Vodaphone networks. This multi-band solution is ideal for use in commercial properties, government buildings, agricultural settings, small manufacturing operations, rural areas, businesses, and large homes. To help with setting up a Cel-Fi Go Stationary visit the Cel-Fi page here. To purchase a Cel-Fi Go Stationary in Australia, help with installation and compatible antenna advice visit Powertec

Screen Shot 2020-08-02 at 3.28.22 PM
Cel-Fi Go Stationary

BIRRR highly recommend using surge protectors with the Cel-Fi Pro and Go Stationary devices and a UPS unit to power the repeater during general mains power failures or when the generator is off. They’re designed to power a desktop for 15 minutes or so, but are large enough to power a CelFi repeater for much longer.

CEL-FI Go Mobile

Screen Shot 2020-08-02 at 3.37.43 PM
Cel-Fi Go for vehicles

The Cel-Fi GO/GO+ is a Smart Signal booster for addressing the challenge of poor cellular coverage on the road. Ideal for vehicles and boats, a suitable antenna is needed and these are recommended to be installed by a professional. To purchase a Cel-Fi Go in Australia, help with installation and compatible antenna advice visit Powertec

NB:  Extension devices are carrier specific, if you require coverage across multiple carriers then you will need multiple models. 

Screen Shot 2020-08-02 at 4.31.42 PMCel-Fi Pro Installation Tips

Details on using the Wave app are available from Powertec here

Installation tips below thanks to Marcus Dowling from Rising Connection

Screen Shot 2020-08-02 at 4.17.16 PM

You may like to have two very long power extension leads to help with this while you move the CU & NU around find the best locations.

  1. Before powering up the units, walk around your property and look for both the strongest and weakest signal on you mobile. This is important, with the Cel-Fi units, if the CU (Coverage Unit/Smaller box) picks up too much signal, it will automatically back its ability off, so find the areas where you get “BAD” signal (preferably none) as options as to where you will put the CU.
  2. (skip if not using an external antenna) Choose two locations where you are not getting good signal, if the NU (Network Unit/Bigger box) can pick up enough signal with its internal antennas, it will by default ignore the external antenna, the NU has several very decent size antennas in it, way better than any normal mobile phone has.
  3. (skip if using an external antenna) put the NU (Network Unit/Bigger box) where you can find your strongest signal as in #1, that could be outside, just make sure the unit is protected from the weather and elements, the NU has several very decent size antennas in it, way better than any normal mobile phone has. Look to see that you are getting as many bars as possible (with the CU switched off) on the NU. The better you get the signal onto the NU, the better the CU will work in the next steps.
  4. Performance wise the NU & CU work best at around twenty (20) meters between them, this will vary depending on your building, some could be over 40 meters, some less then 15 meters, so place the CU now away from NU progressively looking at getting the number for the NU as high as possible, then take it that bit further where it fails (to far from the NU), it is good to know how far you can push the CU. Now the distance you took the CU to where it failed, use that as a guide to bringing the CU back into range, then bring the CU back some more, the CU will be more stable close than further away, when the CU is on the fringe, it can drop out causing your mobile connection to fail intermittently.

Just using these steps often achieves better performance than the performance specifications given for the Cel-Fi.

*Please note, while all care has been taken in compiling BIRRR documents, we recommend that you check with your service provider, equipment provider and installer regarding your own connection issues and equipment needed. Please ensure that any installer is accredited and licensed and that any equipment is legal to use in Australia.

Updated 1st August 2020

Enhancing Mobile Broadband Service

This article is a resource for people seeking information on mobile broadband services in Australia. Mobile Broadband is a different technology to NBN Fixed Wireless.

Screen Shot 2015-11-12 at 9.26.19 PM

This guide covers information relating to:

  • mobile terminology
  • how to enhance mobile coverage, and other resources.

Connecting to Mobile Networks in the Rural Environment

STEP 1: Locate your local tower: to find your closest tower using the following link:

RFNSA

The following online guides are recommended for  a step by step process to finding towers near you. The two guides below each take a slightly different approach at some steps, so read both and work out what works best for you.

Telco Antennas Tower Locating

On Wireless Finding Mobile Phone Towers 

Australian mobile bands and frequencies available in 2020:

frequencies
Ref: Australian Mobile Phone Frequencies

The carrier bandwidth is the single greatest determinate of how fast the mobile data service may operate. There are other factors such as signal strength, Carrier Aggregation and frequency of operation that also affect the speed of service and the distance that the service may be available from the tower.

Screen Shot 2020-08-02 at 11.53.44 AM
Australian Mobile Phone Providers & Networks Used

The Coverage Maps of each Australian mobile carrier can be found here:

Telstra

Optus

Vodafone

The following Australian Mobile Network Guides are useful guides on how to enhance and improve your mobile service:

Guide to Improving Mobile Signal

Guide to Improving Mobile Speeds

Guide to improving Mobile Reception

A desktop site survey can assist you with determining if there is mobile reception in your area and what equipment might be needed to connected.

Telco Antennas desktop site survey cost is $99.

One Wireless desktop site survey cost is $99.

The above businesses can then put you in touch with a specialist in your area who understands the requirements for your state. The report will advise likely signal levels, the sort of mobile services available, the best antenna and extension device for your location and where to point your antenna.

STEP 2: Select the Correct Equipment

See the BIRRR Guide on Selecting the Correct Antenna & How to Point It

Telco Antennas also provide information on antenna and network extension specialists throughout Australia. Please contact them directly for advice on equipment and installers.

What is Legal ?

If you can get some mobile coverage at your location, a network extension device may assist you in boosting your signal.

Passive antennas are usually mounted on the roof (e.g. yagi antennas) and do not require licensing.

Active antennas such as the Celfi’s and Smart Antennas (that require power) do require licensing.  If they are not licensed they are ILLEGAL boosters.

Illegal boosters carry a large fine as they can interfere with the mobile network.

” It is an offence under the Radiocommunications Act 1992 (the Act) to operate an unlicensed radiocommunications device, or possess this device for the purpose of operation. A person found guilty of this offence may be imprisoned for two years for each offence. A body corporate may receive a penalty of up to $270,000 (1,500 penalty units) per offence (sections 46 and 47 of the Act). Other penalties may apply, such as the interference offence provisions at Part 4.2 of the Act.” ( ACMA )

Still need more info ? Check out Telco Antennas Frequently Asked Questions

How to extend a mobile data service from a mobile reception location (hill etc) to home

A solar transponder or a mobile data relay may be installed to relay internet from a mobile friendly location on your property back to your home. Here is one DIY example

12132618_10207831944658546_5477522077073363806_o

*Please note, while all care has been taken in compiling BIRRR documents, we recommend that you check with your equipment supplier, installer and service provider regarding your own connection issues and equipment needed. Please ensure that your installer is accredited and licensed and all equipment used is legal to use in Australia.

Updated 01/08/2020

Controlling Internet Data Usage with Gargoyle Router

Are you regularly running out of internet “downloads” or data? Kids keep on using it all? Not sure where it’s going?
This document describes the process of setting up a “Gargoyle” Router to enforce data usage quotas for each device on your computer network.
Unfortunately, due to the many variables of different internet connection types and equipment types, it is not simple to give a single step-by-step guide, but this may hopefully help some of you out, even if you have to get a computer tech in to set it up for you.
There is a New Zealand company selling Gargoyle routers (posted to Australia), and will help you set them up if you pay for their time.
http://www.portable.geek.nz/
These Gargoyle routers will allow you to set quotas limiting how much data each device on your network can use over a given time period, so as to ensure you do not use all of your monthly internet allowance. You can see how much data each device is using, and set limits for each device. These limits can reset every hour, every day, every week, or every month, and can be set differently for different devices on your network.
The Gargoyle program is free, and can be downloaded from Gargoyle , however you need a special router to put it on, and this can be a bit tricky for those who are not experienced with computer networking.
IMPORTANT – PLEASE READ: You, and you alone are responsible for what you do with this information. It has the potential to stop your internet from working, and to destroy your new Gargoyle router. BIRRR & I are not responsible for this, and cannot necessarily help you fix any problems occurring as a result of this. This is complicated stuff, and you may need help from an experienced computer tech to get it working.
Due to the large amount of possible modems, routers and network types, I cannot give step-by-step instructions for every router available. However the Gargoyle website provides some instructions for the TP-Link TL-WR1043ND Router, which is fairly cheap (about $70) and can be purchased from many online retailers, and maybe your local computer shop or IT Technician, who may also be able to assist you with the setup. (But they quite likely will not know of Gargoyle, so you would have to show them the website – http://www.gargoyle-router.com)
Types of Modems/Internet connections
Your setup will also vary depending on the type of internet connection you have. BEFORE YOU START, take note of how everything is plugged in and connected together. Draw pictures, write notes, take photos, whatever is needed to help you put it back as is if you run into trouble.
If you have a modem or router that has an Ethernet port (to take a cable that looks like this),

cable

then it is reasonably easy to make work. If you have satellite, ADSL, Next G Wireless Loop or a Telstra/Bigpond Network Gateway, this is what you should have. When you are finished, It will all be plugged in like this:

gargoyle 1
If not, you will likely need the assistance of someone experienced with computer networking, so I will attempt to provide some examples of how to set it up for them to follow.
If you have a 3G/4G USB Dongle, you will need to get a router to connect the USB dongle to. This will be another separate piece of equipment to purchase. Check out http://ofmodemsandmen.com/ If you do this, you would then end up with the scenario in the drawing above, and can continue setting up Gargoyle. Alternatively, and preferably, if your Gargoyle router has a USB port, you may be able to connect the USB dongle directly to the Gargoyle Router, and use it as the internet source. I have done this once, and it worked quite well. However, Some routers will not supply enough power to the USB dongle for this to work reliably.
You may also have a wifi only device, like the Telstra 4G Wifi modems. I have never tried this, but you should be able to set it up like this:

gargoyle2

Getting Gargoyle installed onto a router

You cannot just use any router, and this page has some links to different options: Gargoyle Router

But, for the sake of this document, let’s go with the TP-Link TL-WR1043ND – it can be purchased from many Australian retailers, look here for places to order it from: Static Ice

There are currently three versions of the TP-Link TL-WR1043ND router, V1.x (old), V2.1 (current) and 3.0 (current). Version 2.1 and V3.0 are identical in appearance.

Version 1 is the oldest. Version 2 is newer and is well proven. Version 3 (latest), may be problematic, as it is not yet directly supported by Gargoyle (at Jan 2016). When buying the TP-Link TL-WR1043ND, check with your supplier to determine which version they can supply.

Note: Here is a link to other routers which run Gargoyle:
https://www.gargoyle-router.com/wiki/doku.php?id=supported_routers_-_tested_routers
It is recommended to select one of the newest routers with a fast CPU and larger RAM / Flash Memory. Atheros AR71XX based Routers have a proven track record with Gargoyle.

You must download and install the specific Gargoyle file for the router you have / bought.
https://www.gargoyle-router.com/download.php
Select the file which ends in … squashfs-factory.bin. This is the correct .bin file to flash your factory firmware router.

For a V1, get this file: V1 FILE   – clicking on file will automatically download it

For a V2, get this file: V2 FILE – clicking on file will automatically download it

Each of these files are about 8mb in size, and should only take, at most, about 5-20 minutes to download, unless your internet is really, really slow.

  1. Save this file onto your computer.
  2. Physically unplug your computer from the internet, or disconnect the wireless.
  3. Connect the router to the power, and to your computer with the supplied network cable:cable
  4. Open up the webpage that controls the router, which should be at either of these addresses: Address 1  or Address 2 – try each of them.
  5. Next, on the menu on the left side of the screen, click System Tools, then Firmware Upgrade. Then click browse, and choose the file you downloaded earlier. Then click Upgrade. (If you get the error message “please choose a file to upgrade”, then rename the firmware file to something shorter (i.e. “gargoyle.bin”) and upload it again)
  6. Wait about 5 minutes then you should be able to open the website http://192.168.1.1/
    If after 5 minutes 192.168.1.1 won’t open, restart both the Gargoyle router and your computer and try again. To restart Gargoyle, just pull the power cable out, then plug it back in. If this doesn’t work, you are going to need to get help from someone experienced with computer networking. Or you can try repeating everything you did earlier.
  7. The Gargoyle website provides a detailed procedure for the initial configuration of your new Gargoyle router. See http://www.gargoyle-router.com/wiki/doku.php?id=getting_started.
    The following steps take you briefly through this procedure.
    1. Log into 192.168.1.1 via your browser. It will ask for a password. The password is password, so type it in and login.
    2. Once logged in, you should see a screen that looks similar to this:
      GargoyleRouterHomePageScreenshot
    3. Click the Connection button on the left side menu.
    4. In the Internet/WAN section, you need to choose DHCP (wired) if Gargoyle is to be connected to your modem via a network cable. This is the default setting and will work with all nbn™ NTU or modem connections scenarios. Choose DHCP (wireless) if it is to be connected by WIFI.
    5. You must turn on and secure the WIFI. Use WPA2 PSK security, set the Access Point SSID (the WIFI name) and the Wireless Channel. Default is Ch 11 is fine. The remainder of the default settings should not need attention at this time.

Plugging it into your computer network

Once that is done, you can connect Gargoyle to your internet modem (either by LAN cable or wirelessly), and connect your computers and other devices, either by cable or WIFI, to Gargoyle, instead of the original modem.

If it is all done right, you should be able to connect to the internet; in which case you are almost done.

NOTE: No devices should be connected directly to your old modem, as they will be bypassing Gargoyle’s quotas. You may need to turn the WIFI off on your old modem, or change the password, to keep kids (and big kids) from bypassing Gargoyle. If there is no connection, re-check everything you have done. Maybe get someone else to have a look, as it is easy to get frustrated and confused, and overlook simple things. Failing that, you may have to get a computer tech to look at it. But, in the meantime, you should be able to go back to your old setup.

Setting up quotasGargoyleSideMenu

But before you do that, you may wish to use Gargoyles bandwidth monitoring feature to determine just which computers on your network are using data and when. See https://www.gargoyle-router.com/wiki/doku.php?id=bandwidth_usage

Now you just need to setup your quotas.

Open the gargoyle router page at http://192.168.1.1 and login. Then, click Firewall in the left side menu, then click Quotas.

Once again there is a good Gargoyle website explanation for setting quotas. See http://www.gargoyle-router.com/wiki/doku.php?id=quotas

The Quota page has a variety of options. Have a play around and set it up as you want. Then click Save Changes. Sometimes you may have to restart the Gargoyle for it to take effect. To do this, navigate to System then Reboot or pull out the power cord, count to 10, then plug it back in.

To monitor the quotas, click Status on the left side menu and then click Quota Usage. This page will show you in real time, how much each device has used.

That’s about it. I hope this helps out some of you.

I am sorry I can’t give more specific instructions. Dependant on your equipment and users there are many variations for how it could be configured.

Here is an interesting read on a similar project using Gargoyle on a satellite service in the USA: http://raisedbyturtles.org/limiting-daily-bandwidth-on-home-router

Prepared by Nick Marlow from Mitiamo IT for BIRRR 4/11/2015 – Updated 6/06/2016.

*Please note, while all care has been taken in compiling BIRRR documents, we recommend that you check with your own IT consultant regarding this and other latest programs and equipment.

Disable Automatic Updates (Mac Desktops & Laptops)

Mac has a handful of features that rely on a constant internet connection, these include the update feature.

OS X El Capitan, (10.11) the latest version of the Mac operating system is approximately a 6GB download.

Operating system software and all apps in the Mac App Store will automatically download and update themselves. However if you have metered internet or are living in a data drought you’ll probably want to stop these updates from downloading in the background.

Automatic app updates are controlled by the Mac App Store. To change the App Store’s settings, go to System Preferences > App Store. You can still enable checking for updates, by ticking the AUTOMATICALLY CHECK FOR UPDATES BOX, and leaving the other boxes blank.

Screen Shot 2015-10-18 at 10.22.11 am

This enables you to update when you have access to the appropriate data needed and allows the system to alert you to new updates available but does not download them without your permission.

NOTE: Install system data files and security updates is recommended to be checked.

When you are ready to install the updates go to System Preferences > App Store>Show Updates.

You can then decide on which updates are the most important and click on UPDATE or UPDATE ALL (if you have the required data available).

Important: If you’re going to use this automatic system update option, be sure that Time Machine backups of the Mac are allowed to be made on a regular schedule. Time Machine will do this automatically as long as it’s setup and the backup drive is available. If you do not make regular backups of your Mac, it is not recommended to use an automated system update installation feature.

Installing via a USB Memory Stick

How you handle Apple IOS updates is going to depend on which update it is.  To install onto a memory stick or external hard drive follow the instructions below.  You might be able to do this when you have access to free wifi or a friend / relative who has a larger data plan than yourself.

  • For major upgrades like 10.11 (e.g. El Capitan) your device will download an installer through the App Store
    • copy the installer file from the computer you downloaded it to, to an external drive
    • It’ll show up in the Applications folder when you download it and you can just move that or right-click and copy/paste it to your external drive
    • You can also use that method to create a bootable disk in case you ever need to reinstall OS X on your computers
  • For the minor updates they’ll be posted to the Apple website
    • you just need to download it from there to your external drive

Please note, while all care has been taken in compiling BIRRR documents, we recommend that you check with your system operator before implementing any changes.  Operating software can also be downloaded at any Apple Store, there may be a charge for this.

Tips shared by BIRRR taken from Apple Chat help, October 2015.  While all care is taken compiling these fact sheets, we advise you check with Apple Support if you have issues or concerns.

Footnote: All information compiled by Amanda Salisbury & Kristy Sparrow for  BIRRR and is current as at 18th October 2015.

What is unmetering and how does it work?

What does Unmetering mean ?

Some Providers are offering what is referred to un-metered data, this means that any data you use will not be counted against your actual data allowance. While no unmetered access is offered on satellite connections, some ISPs like SkyMesh, iiNet, Optus and Telstra (Bigpond) offer certain services that are not counted as part of your data allowance.

These are some common questions and answers:

What ISPs offer Unmetered services?

  • Skymesh (for NBN Fixed Wireless and NBN Fibre – Netflix content delivered over Australian peering links will not be counted against your data allowance. You have to be an Australian Netflix subscriber)
  • iiNet ( See here for details)
  • Internode (See here for details)
  • Telstra/Bigpond (See here for details)

Freezone

The Freezone offers a range of video and radio content for iiNet, Westnet, Netspace, Internode and Adam Internet customers to enjoy without taking a hit to their monthly quota. Everything from movies, music, sports and gaming content is available along with several live streamed events throughout the year.

Netflix

Skymesh, iiNet and Internode offer unmetered access to Netflix in Australia on Fixed Line NBN and Fixed Wireless NBN. In the Case of iiNet and Internode this is also offered on standard ADSL bundles (Not Naked DSL connections).  Netflix works on a per month subscription payment.

Presto

Telstra offers unmetered access to Presto and a variety of services,  detailed in the link above, on Bigpond Wireless Broadband, Telstra Home Broadband (including NBN FTTX and ADSL).  Presto works on a per month subscription payment.

presto
Presto unmetering shown in yellow on a Bigpond Usage Chart

Bigpond Movies

Bigpond Movies is unmetered for Bigpond customers, movies need to be purchased (rented) individually , however downloads are free.

Some movies are also free on Thanks Thursdays

NB: Whenever you see the BigPond Unmetered icon (green dot), download as much as you like and it won’t count towards your monthly usage limit.  Please note that the Green Dot may not be on all pages,

Education Sites Telstra/Bigpond

Telstra/Bigpond also offer unmetered access to some distance education sites and Portals:

A letter written to ICPA Federal (Isolated Parent’s Childrens’ Association) from Telstra Country Wide re unmetering education websites used by distance education students.

Telstra is committed to listen, learn and respond as positively as possible to issues raised by the ICPA. In this day and age, the internet is a vital source for students and in a country the size of Australia, there are geographical, capacity and commercial realities why it’s not possible to provide the full range of broadband services in some regional and remote locations. What we can do is help families better manage their broadband allowances. From 1 September 2015, Telstra will be un-metering a number of key Education websites for all BigPond and Telstra Mobile Broadband users.

This is on top of the 21 sites that are already unmetered. This was in response to a motion made at last year’s conference and following a visit by Andrew Coull and the Telstra Country Wide team to the Alpha region in Queensland where ICPA members and local families talked about what was most important to them.

To address one of the challenges regional and remote communities face in order to provide children with the best possible tools and support to further their education, Telstra is adding value to their broadband allowance through the un-metering of educational websites. These sites were identified with the ICPA and relevant Departments of Education. We may change sites from unmetered to metered at any time. Of course, as these are new unmetered sites, we don’t expect to make changes anytime soon.

Unmetering Terms & Conditions
On and from 1 September  2015 unless otherwise advised, a number of key education websites will be unmetered.
Some of the key sites include:
Queensland Department of Education and Training (e.g. det.qld.gov.au, education.qld.gov.au)*
WA Department of Education and Training (e.g. http://det.wa.edu.au/*)
SA Department for Education & Child Development (www.centra.sa.edu.au)
Creative Generation (www.creativegeneration.deta.qld.gov.au)
Scootle Community (https://www.scootle.edu.au)
Moodle (http://Moodle.openaccess.edu.au)
When accessing these sites, Telstra Mobile Broadband users, as well as BigPond Broadband Members on ADSL, Cable or Mobile Broadband plans (excluding hourly plans), can access downloads, video streams and editorial content without affecting their monthly usage limit. Note that the un-metering does not apply to Telstra Satellite users.

Please note that unmetering won’t apply if you’re accessing the internet using International Roaming. Additionally, some elements of an unmetered site may be metered if they are sourced from other websites that are metered, including things such as advertisements, YouTube videos, Google maps or social media services. Every time you visit or refresh a page you will incur the download of that content.

Kind regards
Libby Dalton
Executive Officer | Telstra Country Wide

Note: BIRRR have been working with Telstra Country Wide to ensure elearn and iconnect are included on the unmetering list for QLD distance education students. As of 4th term 2015 these sites were unmetered however changes have been made in early 2016, if QLD families find themselves ‘shaped’ whilst these sites are being worked through please contact BIRRR ~ birrraus@gmail.com  For further information contact the department of education in your state.

UPDATED February 2016

  • These sites were identified in consultation with the ICPA and a number of Departments of Education.  We will continue to monitor and refine the websites included and make changes from unmetered to metered as appropriate.

The sites below are in addition to those already unmetered as listed on Telstra.com (https://www.telstra.com.au/support/category/broadband/manage/bigpond-unmetered-sites).

SITE IP ADDRESS UNMETERED
elearn.eq.edu.au 203.104.8.81, 203.104.12.58
iconnect.eq.edu.au 203.104.8.82, 203.104.12.82, 203.104.12.58, 203.104.12.59, 203.104.12.60, 203.104.12.61
learningplace.eq.edu.au 203.104.8.83, 203.104.12.80, 203.104.12.90, 203.104.12.91, 203.104.8.80
iconnect-06.eq.edu.au 203.104.8.58, 203.104.12.58
iconnect-07.eq.edu.au 203.104.8.59, 203.104.12.59
iconnect-08.eq.edu.au 203.104.8.60, 203.104.12.60
staff.learningplace.eq.edu.au 203.104.8.90, 203.104.12.91
students.learningplace.eq.edu.au 203.104.8.91, 203.104.12.91
iconnect-09.eq.edu.au 203.104.8.61, 203.104.12.61
www.centra.sa.edu.au 203.122.254.35
www.centra.sa.edu.au 203.122.255.228
www.centra.sa.edu.au 203.122.254.36
www.centra.sa.edu.au 203.122.254.45
http://Moodle.openaccess.edu.au 221.121.151.143
https://www.scootle.edu.au 182.255.102.66
http://det.wa.edu.au/* 203.14.52.90
hrmisdev.det.wa.edu.au 203.14.52.104
itu.det.wa.edu.au
jobs.det.wa.edu.au
portlets.det.wa.edu.au
schoolsplus.det.wa.edu.au
scripts.det.wa.edu.au
swandeo.det.wa.edu.au
womeninleadership.det.wa.edu.au
http://education.wa.edu.au/*
biggerpicture.education.wa.edu.au
http://webcollaboration.det.wa.edu.au/*
http://portal.det.wa.edu.au/* 203.14.53.48
http://carnarvonsota.wa.edu.au/ * 129.94.183.231

 

So How does the Unmetering work?

It’s very simple, assume you have a Telstra Bigpond wireless plan with 4GB of data. You browse to Presto.com.au and start watching a whole heap of movies to the amount of 10GB, and then you browse to say youtube.com and use 3GB of data on Videos.

Telstra will calculate your actual usage to be:

  • 3000mb (3gb) of 4gb used (while viewing YouTube) +
  • 10gb of unmetered content (while viewing Presto) for a total of
  • 13gb used but only billed for 3gb, leaving with 1gb of metered data for the rest of the month.

Once you use that 1gb of data, then your service will be slowed down (shaped) to 64kbps which is as fast as dial-up. Unmetered content will also unfortunately be shaped.

Remember with bigpond you are free to change plans once a month to reflect your usage habits. However the highest plan currently available is 25GB.

Why Not satellite services as well?

Unfortunately, the cost of providing a satellite service to a consumer or business, added in the limited amount of backhaul (backhaul is like a very heavy freight train, the more locomotives at the front the more wagons it can pull) available, means it is not affordable to provide this service.

 

*Please note, while all care has been taken in compiling BIRRR documents, we recommend that you check with your ISP regarding unmetering.  As the #datadrought mainly impacts mobile broadband and satellite customers we have focussed on unmetering for these technologies.  Your provider may have other sites that are unmetered.  Thanks to BIRRR members  Julie Stott & Kye Rosendale for assistance in compiling this document.  

 

 

 

Telstra Essential Contacts

If you need to contact Telstra please ring the correct department, it will result in quicker problem solving.  Get to know your plan, look on your bill are you a business or residential customer?

Telstra Country Wide have a dedicated website for rural, regional & remote users.

If you have tried to lodge a fault and have a ticket/fault number and limited success in actioning your concerns please fill in the BIRRR form and we can try to escalate your issue with Telstra.

TELSTRA FAULTS

Phone: 132999 (for all faults other than RRADIO & NGWL faults).  This number has also been successful for some BIRRR members in reporting a mobile broadband fault –

1800 116 736

Landline Phone                                                                                                                                Report your landline outage using this form.

Radio Phones & NGWL Services
1800 772 346 (1800 R RADIO) or  1800 696 495 (1800 MYNGWL), for customers using radio and NGWL services to report service difficulties or faults. There is also a dedicated email address (rradio@team.telstra.com) for online fault reporting.

Mobile Broadband
TELSTRA:  1800 676 442 (Residential)
Account enquiries, Business account holders should try the Telstra Business Centre.

Telstra Business Centres 
Solutions Specialists at Telstra Business Centres are experts at maximising business data & costs, and are highly recommended to sort out data sharing and mobile plans for businesses. Find your closest business centre here.

Mobile Assurance Team
Mobile Assurance provides support to Pre-Paid, Consumer, Telstra Business and Telstra Enterprise & Government customers. They operate 24/7, and assist customers who are experiencing mobile and wireless service difficulties and faults.
Consumer customers:  132200
Business customers:  132000

Antennas
1800 305 307 For antenna installation and technical support call (select option 4).

Footnote:
All information compiled from BIRRR discussions with Telstra and Telstra website and is current as at 01/09/2020

TELSTRA Contacts DOCUMENT prepared by Kristy Sparrow for BIRRR