When there is a problem with your connection (offline, slow or many dropouts), there are a few things you can try yourself:
- Before you have a problem, please download and print the Internet Provider Details sheet prepared by BIRRR – click here, and fill it in.
- The first thing you should do is turn all your equipment off and power cycle on in order – extra details are here
- Then try the same power cycle routine with a computer connected directly to the NBN box
- If possible, check the network status on your providers website (have it bookmarked before there is a problem)
- Report the problem to your service provider via phone or email – have these details written down beforehand.
- Make a comment on the BIRRR Facebook page, others may be experiencing the same problem.
- BIRRR have forms that you can complete when you have tried all other avenues and still there is a problem, you must be able to quote a service provider reference number, so we can follow-up that specific fault, they are:
nbn Local website
For answers to the following nbn questions (and more), please visit the nbn Local website here
- Will my existing phone and internet service be disconnected?
- What happens in a power blackout?
- How to register an unrecognised address
- nbn™ Fixed Wireless installation process
- nbn™ Fixed Wireless address confirmation
All BIRRR troubleshooting information on a specific topic:
- BIRRR Forms
- Cloud Computing : Dropbox , iCloud, OneDrive, Google Drive
- Excessive uploads gobbling your data allowance?
- How to power cycle a device
- How To: Log onto Windows Safe Mode
- nbn Fixed Wireless Congestion
- Network Outages
- Problems with your NBN connection?
- Save Your Data Usage with Windows 10
- SkyMuster not working?
- Temporary fixes to Sky Muster internet connection problems July 2016
- TROUBLESHOOTING TIPS FOR SKYMUSTER SPEED ISSUES
- Troubleshooting your Fixed Wireless Internet Connection
- Using iConnect on Sky Muster (QLD Dept. of Education)
- Ways to speed up a slow Windows Computer
All BIRRR tips on solving a particular problem
- Alternative Voice Services Using the Internet
- Antenna and Equipment Installers and Suppliers
- Cel-Fi Boosters
- Cloud Computing : Dropbox , iCloud, OneDrive, Google Drive
- Complaining to the TIO
- Contact a Politician
- Controlling Internet Data Usage with Gargoyle Router
- Disable Automatic Updates (Mac Desktops & Laptops)
- Enhancing Mobile Broadband Service
- Excessive uploads gobbling your data allowance?
- How to choose an nbn provider
- How to find your Latitude and Longitude using Google Maps
- How to power cycle a device
- How to use your off-peak data
- How To: Log onto Windows Safe Mode
- Installers, Technicians and Equipment Suppliers Map
- Internet provider details printout
- Malware and Spyware Removal Tips for BIRRR Members
- Mobile Blackspot Program Information
- nbn Fixed Wireless – Non Standard Installations
- nbn Fixed Wireless – Standard Installations
- Network Outages
- Preparing For nbn™ Sky Muster™
- Problems with your NBN connection?
- Reducing Data Usage on iDevices
- Selecting The Correct Antenna and How To Point It
- Sky Muster Routers
- SkyMuster not working?
- Telstra Air Explained
- Telstra Essential Contacts
- Telstra Yagi and Smart Antennas
- Upload videos to Youtube during off peak hours
- Using a WIFI Bridge to achieve a nbn™ Fixed Wireless connection
- Using iConnect on Sky Muster (QLD Dept. of Education)
- Using PlayOn Desktop to Schedule Off Peak Video Downloads
- Ways to speed up a slow Windows Computer
- Web Page Optimisation (WPO)
- What are Sky Muster spot beams?
- What is unmetering and how does it work?
- Windows 10 – Set connection to metered to save data
