What is Telstra Satellite Home Internet?
Telstra Satellite Home Internet (powered by Starlink) is a broadband service that uses the Starlink Low Earth Orbit (LEO) satellite network to provide internet connectivity to your premises. The service is designed primarily for rural and remote locations where other suitable broadband options may be limited. Availability is address dependent and Telstra will check whether the service can be supplied at your location.
The service uses a Starlink antenna and router together with a Telstra Smart Modem 4. The Starlink equipment provides the satellite connection, while the Telstra Smart Modem provides your home Wi-Fi and supports the included home phone service.
A suitable location with a clear view of the sky is required for the Starlink antenna. Trees, buildings and other obstructions can affect performance.
Telstra Satellite Home Internet is different from purchasing Starlink directly from Starlink. Your plan, billing and support are provided by Telstra and different plan conditions, speeds and equipment arrangements apply.
Things to Consider Before Choosing Telstra Satellite Home Internet
BIRRR recommends comparing the broadband options available at your property before choosing or changing services.
Consider what you value and need in a fixed broadband service and what your budget for both the plan and equipment is. Things to consider include:
- what options might be available at your address including: nbn fixed line, nbn fixed wireless or nbn satellite services, alternate fixed wireless (WISP’s), or satellite services direct from satellite providers;
- speeds and data requirements;
- monthly plan and equipment costs;
- installation requirements and costs;
- power consumption and backup power;
- network and equipment redundancy; and
- home phone requirements.
Broadband options in rural and remote Australia are continuing to change. Upcoming and ongoing developments include nbn Low Earth Orbit (LEO) satellite services for nbn satellite mapped locations, Amazon LEO, as well as nbn fibre upgrades and the upgrade and expansion of the nbn Fixed Wireless network. These changes may provide new or improved broadband options for some premises.
The technologies, providers and plans available at your property can and do change over time. Before committing to a new service or purchasing equipment, it is worth checking what is currently available and being aware of upcoming network upgrades or new services that may provide additional options.
➡️ BIRRR’s Getting Connected Guide – explore the broadband options available at your property and consider which service best meets your needs.
Telstra Satellite Home Internet Equipment
Telstra Satellite Home Internet uses a Starlink Standard Kit together with a Telstra Smart Modem. The Starlink Standard Kit includes:
- Starlink Standard antenna (dish);
- kickstand;
- Starlink Gen 3 Router;
- 15 m Starlink cable;
- AC mains power cable and power adapter
A Telstra Smart Modem is also supplied separately. It connects to the Starlink equipment and provides your home Wi-Fi, LAN connections and connection for the Telstra home phone service. Delivery of the Starlink Standard Kit and Telstra Smart Modem is currently free.
NB: The Starlink equipment requires continuous mains or another suitable 230–240V power supply to operate. The included power adapter does not provide backup power.
Telstra Satellite Home Internet Equipment Costs
The Telstra Starlink Standard Kit is normally $549 outright.
Current offer: Telstra is offering $200 off the Starlink Standard Kit, reducing the upfront cost to $349 for eligible new Satellite Home Internet services. The offer ends 31 August 2026.
The standard equipment price does not include professional installation, a roof mount or other optional Starlink accessories. The manufacturer’s warranty on equipment is 24 months from the date of the original purchase. For Telstra Starlink accessories visit :
➡️ Telstra Starlink Accessories
➡️ Telstra Smart Wi-Fi Boosters
This is a limited-time offer. Check Telstra’s current pricing if viewing this page after 31 August 2026. ➡️ Telstra Satellite Internet plans and current offers
NB: Telstra Smart Modem will arrive in a separate package and is included for free if you stay on the plan for 24 months. If you leave within 24 months, you will need to return your smart modem or pay a $200 non return fee.
Telstra Satellite Home Internet Plan Costs
Telstra Satellite Home Internet current costs:
Until 28 September 2026: $125 per month
From 29 September 2026: $150 per month, alongside changes to the estimated typical speeds available on the service.
Plan prices may change. The monthly plan cost is separate from the cost of the Starlink Standard Kit, optional accessories and any professional installation costs.
Telstra does not currently list a specific concession discount for the Satellite Home Internet plan. Customers experiencing difficulty paying for their service can contact Telstra to discuss available payment assistance and affordability options.
➡️ Telstra Satellite Internet plans and current offers
Telstra Satellite Home Internet Plan – What’s Included?
The Telstra Satellite Home Internet plan includes:
- Unlimited data (Fair Use Policy applies).
- Estimated typical speeds of 50 Mbps download and 10 Mbps upload between 7 pm and 11 pm.
- From 29 September 2026, estimated typical speeds will increase to 170–320 Mbps download and 20–40 Mbps upload between 7 pm and 11 pm, these speed increases align with the increase in plan costs.
- A home phone service with unlimited standard calls to Australian landlines, mobiles and 13 numbers + 30 minutes of standard international calls to any country each month.
- MessageBank.
- Caller ID (Calling Number Display).
- 4G mobile backup, on eligible plans and where Telstra mobile coverage is available.
- Australian call centre/app for faults and assistance, in store assistance
- 30-day service guarantee
Telstra notes that the new speeds from 29 September are currently estimates based on limited preliminary testing, with actual typical speeds yet to be confirmed. Speeds can also vary due to factors including Starlink antenna location, sky visibility, weather, satellite congestion and network prioritisation. For full details of the plan, inclusions, charges and conditions:
➡️ Telstra Satellite Internet (Powered by Starlink) – Critical Information Summary
Telstra Satellite Home Internet Installation
The Starlink Standard Kit includes a kickstand suitable for ground-level setup. The antenna requires a suitable location with a clear and unobstructed view of the sky. You can self-install the standard kit. However, if you want to permanently mount the Starlink antenna on a roof or other structure, or conceal or permanently install Satellite Internet cabling, Telstra advises that you will need to use a licensed professional at your own cost.
➡️ Telstra Satellite Home Internet Set Up Guide
Telstra also offers a Satellite Tech Pro Home professional installation service in most places across Australia. The installation typically costs $650 (including GST) and includes:
- a technician call-out and site assessment;
- a Telstra wind-rated roof mount suitable for Australian regions;
- roof mounting and installation of the Starlink Kit;
- setup and activation of the Starlink Kit and Telstra Smart Modem; and
- concealed or permanently installed Satellite Internet cabling.
The installation and Telstra-supplied mount come with a 24-month warranty, in addition to any rights under Australian Consumer Law. Additional or non-standard work may incur extra charges, which should be quoted before work proceeds.
➡️ Telstra Satellite Tech Pro Home professional installation
NB: Telstra’s Satellite Tech Pro Home installation service is available in most places across Australia, but availability should be confirmed for your location when ordering. The $650 installation cost is Telstra’s typical installation price; additional work may cost extra and pricing may change.
If using a licensed professional ensure they do not interfere or damage the antenna or equipment when installing the Starlink kit and follow any relevant installation guides to avoid any impact this may have on the warranty. BIRRR has tips on how to choose a licensed installer:
➡️ BIRRR – Installers, Technicians & Equipment Suppliers
Telstra Satellite Home Internet Service Limitations
Telstra Satellite Home Internet relies on the Starlink satellite network and equipment at your premises remaining available and operational. Performance may be affected by factors such as:
- obstructions between the Starlink antenna and the sky;
- severe weather;
- satellite or network congestion;
- network prioritisation;
- Starlink network outages; and
- equipment or power failures at your premises.
NB: Telstra states that the service is designed to operate in most weather conditions, including rain, snow and wind. However, extreme weather, particularly heavy rain, can cause temporary service dropouts.
No communications technology is 100% reliable. If Satellite Home Internet will be your primary broadband connection, BIRRR recommends considering how you will stay connected during an equipment failure, power outage or Starlink network outage.
Telstra Satellite Home Internet Service Power Requirements
Telstra Satellite Home Internet requires power at your premises to operate. The Starlink antenna, Starlink router and Telstra Smart Modem all require electricity. Telstra’s Power Fact Sheet currently gives an indicative typical combined power draw of 65–90 watts for the Starlink equipment and Telstra Smart Modem. Actual power consumption may vary depending on equipment use and operating conditions. BIRRR is seeking clarification from Telstra about this figure for the current Starlink Gen 3 and Telstra Smart Modem 4 equipment configuration.
If power to the equipment is lost, your internet connection will not operate. If your home phone also relies on this equipment, your home phone will also be unavailable, including for calls to Triple Zero (000). If you live off-grid or experience unreliable or extended power outages, consider the total power requirements of the equipment and whether your power system and backup arrangements are sufficient to keep the service operating for the period you require.
➡️ BIRRR Power & Communications Guide – coming soon
Telstra Satellite Home Internet Service – Home Phone
Telstra Satellite Home Internet includes a home phone service using the Telstra Smart Modem. The home phone service includes standard Australian calls and calling features. Telstra also allows eligible customers to retain an existing Telstra home phone number where number transfer is available.
If you use equipment connected to your home phone — such as medical alarms, security or fire alarms, EFTPOS terminals, fax machines or other monitoring equipment — check compatibility with the device provider before changing services. Telstra specifically advises consumers to check the compatibility of medical and security devices.
Taking up Telstra Satellite Home Internet does not automatically mean you need to give up an existing USO voice service or copper landline. If you have an eligible copper landline outside the nbn fixed-line footprint, additional protections may apply under the Copper Continuity Obligation (CCO). The availability of Satellite Internet, Starlink, nbn Satellite or another broadband/VoIP service does not, by itself, mean an eligible copper voice service can be disconnected or replaced.
If Telstra is proposing to migrate your existing USO home phone service to another technology, such as 4G Fixed Wireless Voice or Telstra Satellite Voice, different migration arrangements apply. Make sure you understand what service is being replaced, what technology is being offered and what USO protections continue to apply before agreeing to any change.
➡️ BIRRR – CAN Radio/HCRC Migration Guide
➡️ BIRRR – Copper Landlines & the Copper Continuity Obligation
➡️ BIRRR – Telstra Satellite Voice Consumer Guide
IMPORTANT: Telstra Satellite Home Internet with a home phone service is not the same product as Telstra Satellite Voice supplied as a Standard Telephone Service under the Universal Service Obligation (USO). Different costs, equipment, installation arrangements and consumer protections apply for USO services.
Using your Existing Starlink Equipment
If you already own a Starlink Kit, Telstra says you may be able to use it with a Telstra Satellite Internet plan, subject to compatibility and Telstra’s ordering requirements. The original Generation 1 circular Starlink Kit is not compatible.
Customers with a Starlink Standard Actuated Kit may require a Starlink Ethernet Adapter. To transfer eligible equipment from Starlink to Telstra, the existing Starlink service needs to be cancelled and the equipment released from the Starlink account before its Terminal ID or Kit Serial Number can be provided to Telstra.
Before cancelling an existing Starlink service, confirm with Telstra that your equipment is compatible and that Telstra can supply the service at your address. Transferring equipment can result in your existing Starlink service stopping, so understand the process before making changes.
Where can the Telstra Satellite Home Internet Service be Used?
Telstra Satellite Home Internet is a fixed-location broadband service. It is restricted to the home address associated with the service and cannot be moved between locations or used while travelling in vehicles, caravans/RVs, boats or aircraft. If you move premises, contact Telstra about transferring the service to your new address.
If you need connectivity while travelling or away from your home address, there are other mobile, portable and satellite options available.
➡️ BIRRR – Staying Connected When on the Move – explore connectivity options for travelling, vehicles, caravans, boats, out in the paddock and other locations away from home.
Telstra Satellite Home Internet Service – Other Important Information
A static IP address is not available with Telstra Satellite Internet. Customers must also comply with applicable Telstra service conditions, including Telstra’s FairPlay/Fair Use requirements and relevant Starlink acceptable-use requirements.
➡️ Starlink’s Acceptable Use Policy
A limited version of the Starlink app may also be useful for viewing information such as obstructions and some network diagnostics, although the Telstra service and account remain managed through Telstra.
Telstra Satellite Home Internet Service – Faults & Support
If your Satellite Home Internet service is not working, check: power → Starlink equipment → Telstra Smart Modem → cables/connections → known network outages.
There is no separate dedicated Telstra Starlink support number. Telstra directs customers to the appropriate support team. You can contact Telstra through:
➡️ My Telstra app
Sign in to check your service, run troubleshooting tests and raise or manage a fault.
➡️ Telstra Regional Helpline:
1800 990 853 ~ 7 days a week, 7 am–11 pm AEST
➡️ Telstra Chat Now
Existing customers can sign in to My Telstra to chat, or use the online chat option.
When reporting a fault, ask for a fault or case reference number and keep a record of when the issue was reported, any appointments and advice provided by Telstra. If the issue is not resolved, make a formal complaint to Telstra and keep your complaint reference number. If you are unable to resolve the complaint with Telstra, you can contact the Telecommunications Industry Ombudsman (TIO) for assistance.
➡️ Telecommunications Industry Ombudsman – Make a Complaint
Disclaimer: This information was prepared by Better Internet for Rural, Regional & Remote Australia (BIRRR) and updated in August 2026 as a general consumer information resource. Information, pricing, offers and service specifications may change. BIRRR recommends confirming current information with your service provider. This information is general in nature and does not constitute legal advice.https://www.tio.com.au/make-a-complaint