Australia’s broadband infrastructure obligations are designed to ensure Premises across Australia can access a broadband service, regardless of where you are located.The majority of homes and businesses in rural, regional and remote Australia can access an nbn connection, although in a small number of locations another Statutory Infrastructure Provider (SIP) may be responsible for providing fixed broadband infrastructure.
The national broadband network (nbn) provides fixed broadband services to homes and businesses across Australia using a range of technologies. Depending on your location, your nbn connection may be delivered by nbn Fixed Line, nbn Fixed Wireless or nbn Satellite.
nbn operates as a wholesale network, supplying services to Retail Service Providers (RSPs), who then sell nbn services directly to consumers. Not all RSPs offer every nbn technology, plan or speed tier, so the providers and plans available to you may vary depending on your address and nbn technology.
The nbn technology available at your Premises is generally determined by your address, so the first step is to find out what nbn technology you can access.
Step 1: Check Your Address
Start with the nbn Check Your Address tool.
➡️ Check Your Address with the nbn rollout map
Enter your full address and select the correct Premises. Your result can tell you:
- whether your Premises is ready to connect, or already connected
- the nbn technology available at your address
- whether nbn is planning a technology change or upgrade at your address.
🔎 Check the additional address information: where available, select “View more address information” to see further details about the status of your Premises and any planned changes to your nbn connection.
What if My Address Isn’t Listed or Doesn’t Look Right?
If your address doesn’t appear in the nbn address checker, don’t assume you can’t get an nbn connection.
1. Check the address and location pin
Make sure the address selected is your correct Premises and check that the location pin is positioned on the correct house or building, particularly on large rural properties where the homestead may be some distance from the property’s road entrance or mailbox.
2. Try different versions of your address
Rural properties can have differences between postal, council, property and recognised service addresses. It can also be useful to search your address in Google Maps and try the address format it recognises in the nbn address checker.
3. Use the map
If your address isn’t found, use the map in Earth view and reposition the location pin to help locate your Premises.
4. Contact a Retail Service Provider (RSP)
If your Premises still doesn’t appear, contact an nbn RSP and ask them to investigate. The provider can work with nbn to have the address investigated or registered and may ask for information such as the property’s coordinates and evidence that the Premises is occupied.
More than one home on a rural property?
If you live in a rural area with more than one Premises, don’t assume all dwellings need to share an nbn connection. Where the property is serviced by nbn Fixed Wireless or nbn Satellite, an additional Premises can access its own nbn connection. The additional Premises may not show up in the nbn address checker.
If the additional Premises isn’t listed, contact an nbn Retail Service Provider (RSP) and ask them to have a new Location ID (LOCID) created. You may need to provide information such as GPS coordinates and evidence that it is a separate Premises.
BIRRR TIP: Don’t just check whether your address says Ready to connect. Make sure you know which nbn technology has been allocated to your Premises and whether a technology change or upgrade is planned.
Step 2: Understand Your nbn Technology
nbn determines which technology your Premises is mapped to, based on your location and the nbn infrastructure available in your area. Once you know your nbn technology, you can learn how it works and compare the providers, plans and speeds available to you. Watch nbn’s quick overview video explaining the different technologies used to connect homes and businesses across Australia.
nbn Fixed Line
A physical line connects the nbn network to your Premises. Fixed Line technologies include:
FTTP – Fibre to the Premises
FTTC – Fibre to the Curb
FTTN – Fibre to the Node
FTTB – Fibre to the Building
HFC – Hybrid Fibre Coaxial
➡️ Learn more about nbn Fixed Line
nbn Fixed Wireless
A fixed antenna installed at your Premises connects wirelessly to an nbn Fixed Wireless tower.
➡️ Learn more about nbn Fixed Wireless
nbn Satellite
Satellite broadband provides nbn connectivity to Premises where nbn Fixed Line or Fixed Wireless isn’t available. nbn is preparing to transition its satellite broadband services from Sky Muster to a new Low Earth Orbit (LEO) satellite service.
➡️ Learn more about nbn Satellite
Step 3: Choose an nbn Provider & Plan
To order an nbn service, you need to place an order with a Retail Service Provider (RSP). Not all RSPs offer every nbn technology, plan or speed tier, and the experience can differ between providers even when the underlying nbn technology is the same.
Choosing a service isn’t just about finding the cheapest plan. Consider the speed, price, performance, equipment, customer support and plan conditions that best suit your needs.
➡️ Choosing an nbn Provider, Plan & Equipment
Disclaimer: BIRRR is an independent, volunteer-run organisation and is not affiliated with nbn or any Retail Service Provider (RSP). Information on this page is provided as a general guide to help consumers understand how to get connected to the nbn network. nbn technology, address information, network upgrades, available providers, plans and speed tiers can change and may vary by location. Always check your specific address and confirm current information with nbn and your chosen RSP before ordering or changing a service. Links to nbn, providers or other services are provided for information only and do not constitute an endorsement or recommendation by BIRRR. Information updated: September 2026