nbn Fixed Wireless – Non Standard Installations

Fixed Wireless: NON-STANDARD INSTALLATIONS

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The following are some notes regarding nbn Fixed Wireless non – standard installations.

Please remember that each non-standard install is assessed on a case-by-case basis by nbn, nbn are currently reviewing their non standard install protocols. Current protocols can be found here under Non Standard Install Processes. Some of the non-standard installs pictured on the BIRRR website may no longer be approved by nbn.

In the event that the ‘standard installation’ procedure fails, the next steps are:

  1. Check that the installer has tried to get a strong enough signal on all areas of the roof of the main residence or the premises/ shelter where you wish the nbn equipment to be installed.
  2. Ask if the installer has checked in all directions, in the case that there may be other local nbn sites. If the answer is no, please request this or discuss it with the installer.
  3. Ask the installer if there is any other location on your property where the signal may be strong enough to connect.
  4. Ask if the installer has tried a 3 metre mount to get a stronger signal at the locations. If the installer does not have a 3 metre mount, please request that they return and try again with a 3 metre mount. You may need to make a new appointment with your service provider for this as well. Note: A 3m mount can only be installed on tin rooves with a pitch of <30°
  5. Indicate whether you are prepared to take other steps (at your own expense) to get a service. Make sure you have approval from nbn before carrying out any work for a non standard installation. For example:
    • Build a shelter specifically to house the equipment and then relay the data to your main location / homestead. Note: A wireless relay of the data will be required, if the total cable length from Outdoor Unit (ODU) to Indoor Unit (IDU) run is greater than 100m. See note below regarding Wireless Relays. nbn currently mandate a 240v supply for the fixed wireless NTD. The nbn wireless NTD consumes 25 watts. nbn are looking into other power supply options for rural users.
    • Dig a trench to take cable from one building where signal is sufficient, back to the main location on your property. It must be trenched and the cable run through White Communications Conduit. The maximum cable run between the outdoor unit and the indoor unit that nbn provides is 70m (Category 5 cable) or 100m (Category 6 cable).
    • Install a tower / pole to install the equipment on.                                                     Note: The installer needs to accurately identify the location with photos, latitude/longitude etc, plus height of ODU to achieve a suitable signal.
    • Use a cherry picker or similar equipment to provide access to the location where the installation might be achieved.

6. Ask if the installer has any advice for how to get a sufficiently strong signal anywhere on your property

7. Ask if the installer knows whether your neighbours have an installed service and, if so, what the difference is between your location and theirs.

8. Specifically ask the installer not to log the job as a Service Qualification failure, but to log it as a non-standard installation if they are not able to complete a non-standard installation appointment on the day.

9. If all efforts on the day still do not work, you will need to call your service provider to arrange a new non-standard appointment. It is important that you are clear with the service provider that you need an appointment for a non-standard installation.

10.  In the event that all installation attempts fail, you may be able to access a neighbour’s nbn service. If applicable, you may wish to approach your neighbours and ask if they are willing to allow you to order a second service, at your expense to their location. nbn Fixed Wireless supports up to four (4) separate services to one set of installed equipment. If that is OK with you and your neighbour, you may then be able to relay the service to your own residence via a wireless link. There is commercially available equipment that operates wirelessly and may be able to relay the nbn service to your location, provided your neighbours are willing. nbn does not provide this equipment and is not able to guarantee the results.

11. It is also possible to get a second NTD installed at another location / property in the case that this is needed (for example if the four data ports on the installed equipment are being used or your neighbour would prefer not to have your equipment located in the same place as theirs). This can be done by asking your service provider to get a second location ID assigned to a location / premises so that the nbn equipment can be installed

12. Installers are sub-contractors to nbn and may be of varied experience. The majority of the installers are seasoned professional contractors and take this role very seriously. If you believe that you are not getting a professional experience or that the installer does not present themselves in an acceptable way, please let your service provider know so that nbn can track and improve installer behaviour and the installation experience. nbn manage the performance of the installers and are always keen to hear when there are issues so they can help to identify and improve poor experiences and poor behaviour. nbn instructions are to always do everything installers can to help an end user get the Fixed Wireless service, if possible.

WIRELESS RELAYS

A wireless gateway or bridge can span up to 50km with direct line of sight.  The gateways  can be set up before being sent out.  Then all the customer has to do is find a good location for antenna and run some cable to power point (240 volt power must be supplied) and turn the unit on. If it’s under 200 to 400 meters you only need one if its over 400 meters then it is recommended to use two, one as an access point and the other as a station.  Wireless Gateways are generally under $300 per unit.  A wireless relay can be supplied and installed by telecommunications specialists, or they or can be shipped out with full instructions so people with a bit a knowledge and handy man skill can do the install themselves.

You can read more about wireless relays here: Using a WIFI Bridge to achieve an nbn Fixed Wireless connection and learn about how to set one up with some of the stories on our Stories and Testimonials Page. 

Please note that some of these stories and connections would not be allowed under the new protocols for nbn non-standard fixed wireless installations. Each case will be reviewed by nbn and we encourage end users wishing to do a non standard installation to contact their chosen provider.

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Fixed Wireless Gateway

For more information on Wireless Relays Contact your nearest installer / technician from the BIRRR list here or from Telco Antennas

PLEASE NOTE: If the non-standard fixed wireless service has trouble after installation and needs repairs or fine tuning, installers must be SAFELY able to access the location. The means to achieve this must be borne by the customer.

Useful BIRRR Fact Sheets for Non Standard Installations:

BIRRR members stories on achieving nbn Fixed Wireless:

*Please note, while all care has been taken in compiling BIRRR documents, we recommend that you check with nbn or your ISP regarding your own connection issues.  Thanks to nbn for assistance in compiling this document.  Information has been obtained from nbn, Skymesh, Whirlpool forums and BIRRR members. This page was updated on 15th July 2018.

Network Outages

The RSPs that have network status information are

  1. Aussiebroadband here
  2.  Active8me post network outages on their FaceBook page here (like their page and the updates will appear in your newsfeed) and on their network status page here.
  3. Iinet posts all the planned maintenance events here https://www.iinet.net.au/status/
  4. Clear Networks here
  5. Optus here
  6. SkyMesh also have a network status page that is usually up to date at https://www.skymesh.net.au/advisories/
  7. Telstra here
  8. Westnet here

Contact nbn – 1800 OUR NBN or via their FaceBook page or email: info@nbn.com.au to see if there are any widespread outages.

This is a user reported outages page that is good for alerting you to a widespread problem – click here

How to choose an nbn provider

 

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Click HERE to access the PDF version of the BIRRR How To Chose an NBN Provider document.

Check your address on the nbn rollout map here.

For nbn Fixed Line and nbn Fixed Wireless technologies Whistle Out have information on plan comparisons and how to pick a provider.

For nbn Sky Muster Satellite plan comparisons, see the BIRRR comparison chart.

Further information on nbn Technology Types can be found here.

*Please note, while all care has been taken in compiling BIRRR documents, we recommend that you check with your service provider regarding your eligibility and best plans available. Updated 29/08/18

Upload videos to Youtube during off peak hours

This is a Google Chrome Extension – you must be using the Google Chrome web browser, which is a free download from chrome.google.com
This allows you to schedule the uploading of videos to YouTube to occur during off peak hours.
This is completely different to the YouTube video scheduling feature, which does NOT schedule the uploading, only the publication time.
For details on installation and use, click https://chrome.google.com/…/ocpgggmabipnhemenjflgnflbcieplc…

Go to the page above.
Choose the green “Add to Chrome” button.
Double check it is enabled:
In a Chrome window, choose the 3 dots at right of URL box.
Choose More Tools.
Choose Extensions.
Should be ticked with the word Enabled. Close.

How to use:
Open Chrome tab to your YouTube upload page.
It will look slightly different to normal.
Where it normally has a fairly large grey arrow with “Select files to upload” (this will still show momentarily), in its place now is new text (see image):

To schedule:
Change the date/time in the box manually to your planned off-peak time.
Press Choose files. I would suggest that you have all the files you want to upload in a dedicated directory, go there, select all (mac: command A), press open.
Then press the schedule button.

***It says you must leave the browser and tab open. This means if you wish to keep using the browser you need to open this as a separate window that is kept open.

(This agrees with my recollection that when I have been uploading manually in the past, if I opened another tab to do other work, it cancelled the upload. This also suggests that you may not want the computer to go to sleep or the screen saver to come up, but I’m not sure of that.)

If you upload multiple files the first is uploading and the others say Upload Pending, then as one finishes the next starts to upload.

Remember: Once uploaded they are NOT published. You can come back at your leisure, go there and edit the description, title etc. And publish when ready. (and YouTube does have a publishing scheduler).

The above instructions were contributed by BIRRR member Deb Maxwell. While all efforts are taken to ensure BIRRR documents are correct at time of publishing, BIRRR cannot guarantee that the linked software is free of any fault or malicious software.

Excessive uploads gobbling your data allowance?

If your uploads are higher than your downloads, some things to check are

  • You need to isolate what device is uploading all the data. Turn off all devices and only turn one on for 2 hours and monitor your data usage. Keep doing that until you find the culprit.
  • Login into your account with your service provider and see if you can pinpoint when the uploads are happening. Your RSP will only have hourly data keep for the last 24 hours.
  • Do you have a Network Attached Storage device? If so, turn it off and see what happens. The software on them can phone home for updates.
  • Your router may have been ‘hacked’. Try bypassing the router and plugging your computer directly into the NTD and see what happens.
  • Your computer maybe ‘talking to friends’ in the background. Here is how you can turn that option off.

Windows 10: Check here to see how to set you WiFI connection to WiFi, disable peer-to-peer updating, prevent automatic App updates and Live Tile updates, Save data on web browsing. http://www.howtogeek.com/249254/how-to-stop-windows-10-from-using-so-much-data/ This tells you how you can moniter your data usage in Windows 10
https://www.cnet.com/au/how-to/monitor-your-data-usage-in-windows-10/

Apple: Most often BitTorrent, iCloud, Dropbox, or some other cloud-data application is involved in cases of mysterious bandwidth use by a Mac. If you use iCloud, uncheck at least iCloud Drive in its preference pane and see whether there’s any change. If you use third-party network backup or file-sync software, disable that. If you use a torrent client, remove it. https://discussions.apple.com/thread/7314385?start=0&tstart=0

If you have tried all the above suggestions, and still can’t control the uploading of data you will need to contact your service provider and ask for help. They will be able to monitor in real time what is happening over your connection (best done when the uploading is actually happening)