nbn Sky Muster Plus (SM+) is a new product development for satellite users, launched on 12th August 2019, with enhancements announced on 25/03/2020. SM+ is a new plan which will provide Sky Muster users with the option of unlimited unmetered access across web browsing, email, smart phone and PC operating system updates, with these downloads not counting toward monthly data allowances. Data allowances will count metered data for applications such as music and video streaming, voice services and file sharing applications.
From 1 April 2020, unmetered activities will be significantly expanded to cover all online content and applications, with only two exclusions – video streaming and VPN traffic – which will continue to be metered. You can read the minister/s announcement here.
Unmetered = data that is not measured or counted as part of your monthly usage, this is unlimited and you will never be slowed for unmetered data.
Metered = data that is measured or counted as part of your monthly usage – this is the data that will be counted in your Sky Muster Plus plan.The CIS was mandated by the ACCC to make it easy for customers to compare providers offerings. Don’t make a decision on price alone. Refer to the BIRRR Guide on How To Choose an nbn Provider
LINKS TO PROVIDERS OFFERING SM+ PLANS:
NB: Please note the above table was developed prior to the 25/03/2020 announcement of Sky Muster Plus enhancements, please give the BIRRR team time to update the table & provide correct information.
Metered Data from 1/04/20 = video streaming and VPN traffic
Unmetered Data from 1/04/20 = all other traffic – emails, general web browsing, social media e.g. facebook, twitter, instagram, banking & software updates,
SM+ is OPTIONAL, standard Sky Muster plans are still available from your provider (see the BIRRR Standard Plan comparison here) . Not all providers will offer SM+ plans, customers must place an order for a SM+ plan, it is not automatic. Plus plans will reset on the 1st of each month.
NBN Fair Use Policies apply to SM+, to ensure the finite satellite capacity is responsibly shared among users.
If you already have a Sky Muster installation, SM+ plans do not require any additional equipment, in most cases you can use the equipment you already have.
BIRRR will continue to work with nbn regarding the wholesale pricing of SM+, with this in mind end users should be careful of signing up for lengthy contracts in case nbn change the wholesale price in the future.
SM+ is only available on the 25/5Mbps speed tier.
How was this developed?
BIRRR, along with other regional stakeholders have been discussing with nbn and the Federal Government ways to enhance the experience for Sky Muster users, to cater for the growth in data needs. nbn has been actively looking at ways to optimise Sky Muster, and have spent time reviewing the usage of users. After reviewing the data and conducting extensive research, nbn determined that there is a way to deliver extra capacity on the satellites and thus the new SM+ product was developed. Enhancements to Plus have been worked on since it was launch in August 2019 and with the #COVID19 crisis have been announced sooner to help those who are now required to work and educate from home.
If you are a BIRRR member who has participated in one of our Facebook Polls or surveys, then you have contributed to some of this research.
How will SM+ benefit me?
Based on the average user, it is estimated that approximately 70% of nbn Sky Muster usage will be unmetered on SM+ (from 1st April). However, this will vary depending on how each household or business uses the internet.
Will there be any changes to the peak and off peak times on nbn SM+?
Off peak times are not part of the SM+ consultation process, however BIRRR will continue to advocate for changes to the off peak times on Sky Muster.
How else will nbn Sky Muster be enhanced to keep up with the growth in data usage?
BIRRR will continue to collaborate with nbn and the Federal Government on further enhancements to the nbn Sky Muster platform. BIRRR is looking forward to future nbn announcements such as business satellite services and health and education products.
Will SM+ lead to congestion on the network?
No, SM+ plans should not lead to network congestion as the product is designed for nbn to better manage capacity.
How nbn Sky Muster Plus compares to nbn Sky Muster
nbn outlined the key differences between Sky Muster™ and Sky Muster™ Plus wholesale plans to
help you choose the one best suited to your needs. Click here for details
For further information, click here
Developed for BIRRR by Kristy Sparrow, in conjunction with nbn 7 updated 25/03/20
*Please note, while all care has been taken in compiling BIRRR documents, we recommend that you check with your service provider regarding your usage statistics, eligibility and best plans available.