Mobile Service and Modems

What type of mobile service do I require in the home?

Now that you’ve sorted out your antenna using the BIRRR Antenna Installation Guide; what sort of mobile service do you require for your home service?

  1. Do you require a mobile data connection only ie a modem to provide internet?
  2. Would you like both a mobile phone and a mobile data service?

To date, mobile phone services in Australia have worked on 3G and not 4G. The best and fastest data services are available on 4G. Voice services over 4G (or LTE), known as VoLTE, arrived at the end of 2015 ref, however for VoLTE to work, your mobile phone must be VoLTE compatible.

When deciding on the best antenna for your location, your requirement for voice and/or data is important; as you may require an antenna that works with the best 3G and the best 4G frequencies at your location. In ‘the bush’ it is relatively straightforward. For Telstra you will almost certainly be using 3G on 850 Mhz and 4G on 700 Mhz; whilst for Optus you will find 3G is on 900 Mhz and 4G on 700 Mhz. Both Telstra and Optus continue to expand their 700 Mhz 4G networks (as at end 2015).

 A Data (internet) only mobile installation

A data only installation will terminate your antenna system with a wireless hotspot, USB wireless modem (wingle), USB modem or mobile phone. These basic connection systems do not provide LAN cable access (to your home network) and a USB modem option traditionally does not provide WIFI access, although there are some exceptions to this.

For Telstra Netgear Modems adding an ‘AirCard Smart Cradle’ will improve WIFI signal & provide Lan Cable access.

For Telsta Netgear hotspots you may add an ‘AirCard Smart Cradle’ cradle. This improves the WIFI signal and provides LAN cable access.

For Optus modem / routers with LAN access, try the Huawei E5186, ask at your local Optus store however they are a bit difficult to order.

Or you may enhance the service of your modem, wingle, hotspot or mobile phone by adding a router to improve the WIFI signal and provide LAN cable access. Dovado, TP-link, D-link, Netcomm and others, provide routers that interface to data devices. Check that your data device is supported by the router manufacturer. Dovado are unique in that they concentrate and supply only modem compatible routers. See our equipment suppliers and manufacturers document.

NB:  Bigpond plans are ONLY compatible with some modems, please check what plan you are on before changing modems.

Mobile Phone and Data (internet) installation

Cel-Fi – The Telstra Mobile Smart Antenna TMSA or Nextivity Cel-Fi Mobile Boosters, are good all in one solutions. It is important that you purchase the latest 4G compliant (Telstra network only) Smart Antenna/Cel-Fi unit and that it is correctly installed for optimum performance. It is not a cheap option. Smart Antennas/Cel Fi Boosters are provider specific, you need to purchase the correct one for the provider you use. Cel-Fi Boosters and Telstra branded Smart Antennas are similar. BIRRR highly recommend using surge protectors with these devices, you will need two surge protectors , one for each powerpoint. All other boosters using power are ILLEGAL.

Bluetooth Cordless Phone – By using a mobile phone (external antenna port may be required) and a suitable Bluetooth cordless phone you may achieve a quality mobile voice connection without resorting to the Telstra Smart Mobile Antenna or Cel-Fi unit.

As an example that many may be familiar with, Bluetooth in a motor vehicle may be used to provide hands free mobile phone operation.

An appropriate cordless Bluetooth phone can be used to provide the same feature in home. Uniden, Panasonic, Telstra and VTech provide suitable cordless Bluetooth handsets that are compatible for incoming and outgoing mobile network calls for less than $200.

Place the mobile phone at a good reception point or connect an external antenna to the phone. Many Telstra branded mobile phones support the an external antenna. The use of an external antenna is important for locations where no mobile reception is available in the home

Ensure that your Bluetooth cordless handsets have the following features:

  1. Supports both incoming and outgoing calls.
  2. Provides a USB port to maintain the charge on your mobile handset.
  3. Includes an answering machine if that feature is required.

Note: A mobile phone and a data modem cannot share the same external antenna, so two antennas may be necessary if both phone and data are required. It may be a bit of a fiddle using Bluetooth, but once done, it could be a lifesaver.

Optus WIFI calling – If you have a mobile phone service with Optus, Optus WIFI Calling is now available. Using an Optus Smart phone App, it allows your Optus mobile phone to connect via WIFI, to any internet service. It does not matter if your internet connection is via a Telstra mobile data connection or ‘nbn anything’ (including satellite), to make voice calls.

Anywhere you can access WIFI, you can use Optus WIFI calling. Your Optus mobile phone will receive voice calls whenever it is WIFI connected.

Call costs are billed against your Optus mobile account.

If you have an Optus mobile phone service and WIFI, your Optus mobile phone will just work; without any other bibs and bobs!

Telstra may at some time in the future provide WIFI calling?

How to extend a mobile data service from a mobile reception location (hill etc) to home

A solar transponder or a mobile data relay may be installed to relay internet from a mobile friendly location on your property back to your home. Here is one DIY example:

https://www.facebook.com/groups/BIRRR/permalink/435443363331023/

The commercial provision of this type of installation is common for remote businesses and households. Contact the BIRRR recommended specialists.

I have Satellite and a Mobile data service

If you have both a mobile data and a satellite service you need a way to easily switch between the two such that you may utilise the satellite connection (low cost, high latency) and your mobile data connection (high cost, low latency) when and as required.

The simplest way is to install two WIFI routers. One router is connected to the satellite service and one router to the mobile service.

Wirelessly connect to the service you wish to use for the internet operation you are undertaking.

*Please note, while all care has been taken in compiling BIRRR documents, we recommend that you check with your service provider, regarding your own connection issues.

Prepared  for BIRRR by John Kitchener 7/1/2016

 

Mobile Blackspot Program Information

Mobile Black Spot Program

The Australian Government is improving mobile phone coverage and competition in regional and remote Australia through the Mobile Black Spot Programme.

Types of Base Stations that maybe used in the Mobile Black Spot Program
Base Station Type Typical Coverage Radius Typical Use
Picocell 200m high rise building, hotel or car park use
Microcell 1-2km shopping centers, transport hubs, mine sites, city block, temporary events or natural disasters.
Macrocell 5-32km suburban, city and rural use
Macrocell – Extended Reach 50-150km using extender cell technology suburban and rural use

More details here http://www.mobilenetworkguide.com.au/mobile_base_stations.html

Small Cells can be either Picocells or Microcells
  1. What is the range of a small cell?
    The range of a small cell is dependent on a number of variables. Small cells are only viable when they can be achieved at the right price point, which in simple terms means the site’s antennas (especially for small cells deployed as part of the Black Spot program) are normally mounted on an existing building. Coverage typically therefore extends a radial distance of approximately 300m from the site.
  2. Does it only support 4G?
    The small cells we are deploying are 4G only. Telcos believe that this provides support for advanced voice and data features at the best cost point. Addition of 3G capability would significantly add to the deployment cost and render it economically unviable.
  3.  And therefore they need to use Voice over WiFi
    Voice calls on 4G small cells require the handset to support VoLTE (Voice on LTE). If the handset also supports Voice over WiFi (e.g. the new Samsung S8 & S8+ blue tick phone) then it will seamlessly handoff from VoLTE (outside coverage) to VoWiFi if say a premise has fixed broadband connected to a WiFi access point.
  4. If a community wanted to upgrade the small cell to increase coverage, is that something we’d consider.
    The viability of a small cell program relies on a low cost solution delivering an acceptable coverage solution for our customers. The rollout of the Small cell program for the Federal Government Blackspot program is a good example of this. Telcos always aim to maximise the coverage we provide for a community within the funding constraints. If a community wishes to contribute towards augmentation of a site then we are happy to review that on a case by case basis.
How the mobile black spots were funded?

The Australian Government has committed $220 million to the Mobile Black Spot Program to invest in telecommunications infrastructure to improve mobile coverage along major regional transport routes, in small communities and in locations prone to natural disasters. Together rounds 1 and 2 will deliver almost $600 million in new investment towards improving mobile coverage in regional and remote Australia. This $600 million investment is enabling the delivery of:

  • 765 new and upgrade mobile base stations
  • 86,300 square kilometres of new and upgraded handheld coverage
  • 202,300 square kilometres of new external antenna coverage
  • over 7,600 kilometres new coverage to major transport routes.

Thanks to working cooperatively with state and local governments as well as Telstra Corp, Vodafone Australia and community and private sector groups locally, the total amount to be invested under the program is $385 million. Every $1 of Commonwealth money has leveraged nearly $3 of contributions from other sources. The program will boost competition in mobile communications.

The rules of the program were designed to give the mobile network operators incentives to secure co-contributions from state governments and other sources, with more points going to base stations supported by a co-contribution. The rules also gave each state government an incentive to put in money – because that in turn would maximise the share of the Commonwealth money going to base stations in that state. The result was significant funding from NSW ($24 million), Victoria ($21 million), Queensland ($10 million) and Western Australia ($32 million).

The points scheme also encouraged community contributions – with some remarkable outcomes. Jemalong Irrigation Ltd, which operates west of Forbes, NSW, put in a total of $220,000 and will secure two new base stations as a result. Similarly, in the Boyne Valley region of Queensland, Calliope & District Enterprises Ltd offered a co-contribution of $50,000 while the Calliope Rodeo Association contributed $80,000, which led to a successful proposal for a base station in Ubobo.

Round 1

The first round 1 base stations commenced rolling out in December 2015. The full rollout of all 499 mobile base stations funded under round 1 is expected to occur over three years. The rollout sequence is being determined by Telstra and Vodafone based on various factors, such as obtaining local government planning approval and landowner agreement where necessary, and/or the ability to access existing infrastructure, power and backhaul.

It is estimated that the 499 base stations funded through Round 1 of the Programme will deliver handheld or external antenna coverage to all or part of approximately 3,000 of the 6,221 locations on the database. This is because many of these base stations will serve multiple nominated black spot locations. Those black spot locations which have not received coverage under Round 1 will continue to form part of the database, and this database will again be used in the process of determining locations to receive funding under Round 2 of the Mobile Black Spot Programme

Current Mobile Blackspots that have been funded under Round 1
FundedBlackSpots

A PDF of the actual mobile blackspots in round 1 is here

A map of locations which will receive new or upgraded coverage under Round 1 of the Programme can also be viewed on the National Map or downloaded as an Excel file. In addition, as part of Telstra’s proposal, it will deploy up to 200 4G small cell sites in towns around Australia where suitable infrastructure is available, with the locations to be mutually agreed between Telstra and the Government. More details hereDetails of the Round 1 Funded Black Spots

Telstra also rolled out further small cell locations to complement the mobile black spot program. The small cell sites were funded by Telstra itself, and are being installed in addition to the 429 base stations built or upgraded by the telco under the AU$94.8 million in funding received from the federal government as part of round one of the mobile blackspot program. More details here

Round 2

Round 2 will see a total of $213 million (GST incl.) being invested in new mobile base station infrastructure. The Australian Government funding for round 2 has been supplemented by Telstra ($63.7 million) Optus ($36.4 million) and Vodafone ($1.6 million). In addition, six state governments have co-contributed towards round 2: New South Wales ($8.3 million), Queensland ($13.7 million), South Australia ($1.5 million), Tasmania ($0.35 million), Victoria ($7.9 million) and Western Australia ($21.8 million). An additional $475,000 has been provided by local governments, businesses and community organisations.

The first round 2 base stations are expected to commence rolling out in 2017.

Current Mobile Blackspots that have been funded under Round 2
(yellow square is a small cell and red square is a macrocell)

A PDF of the actual mobile blackspots in round 2 is here

Round 3

The Australian Government has committed an additional $60 million to a third round of funding. As part of this commitment, the Australian Government has announced a number of priority locations which may receive funding for a mobile base station under round 3.

Mobile coverage issues for 19 of the priority locations are already being addressed through previous rounds of the program, an alternative Government program, or through the mobile carriers own commercial investments.

A further $82.8 million in new investment will address the remaining 106 priority locations. The outcomes include:

  • $45.6 million in Commonwealth funding for 102 mobile base stations (12 Optus, 89 Telstra and one Vodafone), which includes the deployment of Telstra 4G small cells to address specific coverage issues at selected black spot locations.
  • All macrocell base stations will be provisioned with a minimum of 12 hours of back-up power
  • Optus and Telstra have recognised the coverage issues identified at four priority locations and advised that they will address these issues commercially.
  • Funding for the Priority Locations round has been supplemented by Telstra ($34.6 million), Optus ($2.3 million) and Vodafone ($0.3 million).

Round 3 is different to Rounds 1 and 2 as the government nominates which locations it feels should receive funding for a mobile blackspot and it will be up to the Telcos to bid for those locations.

The Australian Government has allocated $60 million (GST exclusive) to the Mobile Black Spot Program to target 125 specific priority locations. The outcome for each priority location is listed in this PDF:

Database of reported mobile black spot locations

Under Round 1 of the Programme, a database of 6,221 locations around Australia was developed, being locations nominated by Australians as needing improved mobile coverage. This database was the starting point for the competitive selection process under which the mobile network operators were asked to nominate where they would build new or upgraded base stations.

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*Please note, while all care has been taken in compiling BIRRR documents, we recommend that you check with your service provider regarding your own connection issues and best plans available.

What is unmetering and how does it work?

What does Unmetering mean ?

Some Providers are offering what is referred to un-metered data, this means that any data you use will not be counted against your actual data allowance. While no unmetered access is offered on satellite connections, some ISPs like SkyMesh, iiNet, Optus and Telstra (Bigpond) offer certain services that are not counted as part of your data allowance.

These are some common questions and answers:

What ISPs offer Unmetered services?

  • Skymesh (for NBN Fixed Wireless and NBN Fibre – Netflix content delivered over Australian peering links will not be counted against your data allowance. You have to be an Australian Netflix subscriber)
  • iiNet ( See here for details)
  • Internode (See here for details)
  • Telstra/Bigpond (See here for details)

Freezone

The Freezone offers a range of video and radio content for iiNet, Westnet, Netspace, Internode and Adam Internet customers to enjoy without taking a hit to their monthly quota. Everything from movies, music, sports and gaming content is available along with several live streamed events throughout the year.

Netflix

Skymesh, iiNet and Internode offer unmetered access to Netflix in Australia on Fixed Line NBN and Fixed Wireless NBN. In the Case of iiNet and Internode this is also offered on standard ADSL bundles (Not Naked DSL connections).  Netflix works on a per month subscription payment.

Presto

Telstra offers unmetered access to Presto and a variety of services,  detailed in the link above, on Bigpond Wireless Broadband, Telstra Home Broadband (including NBN FTTX and ADSL).  Presto works on a per month subscription payment.

presto

Presto unmetering shown in yellow on a Bigpond Usage Chart

Bigpond Movies

Bigpond Movies is unmetered for Bigpond customers, movies need to be purchased (rented) individually , however downloads are free.

Some movies are also free on Thanks Thursdays

NB: Whenever you see the BigPond Unmetered icon (green dot), download as much as you like and it won’t count towards your monthly usage limit.  Please note that the Green Dot may not be on all pages,

Education Sites Telstra/Bigpond

Telstra/Bigpond also offer unmetered access to some distance education sites and Portals:

A letter written to ICPA Federal (Isolated Parent’s Childrens’ Association) from Telstra Country Wide re unmetering education websites used by distance education students.

Telstra is committed to listen, learn and respond as positively as possible to issues raised by the ICPA. In this day and age, the internet is a vital source for students and in a country the size of Australia, there are geographical, capacity and commercial realities why it’s not possible to provide the full range of broadband services in some regional and remote locations. What we can do is help families better manage their broadband allowances. From 1 September 2015, Telstra will be un-metering a number of key Education websites for all BigPond and Telstra Mobile Broadband users.

This is on top of the 21 sites that are already unmetered. This was in response to a motion made at last year’s conference and following a visit by Andrew Coull and the Telstra Country Wide team to the Alpha region in Queensland where ICPA members and local families talked about what was most important to them.

To address one of the challenges regional and remote communities face in order to provide children with the best possible tools and support to further their education, Telstra is adding value to their broadband allowance through the un-metering of educational websites. These sites were identified with the ICPA and relevant Departments of Education. We may change sites from unmetered to metered at any time. Of course, as these are new unmetered sites, we don’t expect to make changes anytime soon.

Unmetering Terms & Conditions
On and from 1 September  2015 unless otherwise advised, a number of key education websites will be unmetered.
Some of the key sites include:
Queensland Department of Education and Training (e.g. det.qld.gov.au, education.qld.gov.au)*
WA Department of Education and Training (e.g. http://det.wa.edu.au/*)
SA Department for Education & Child Development (www.centra.sa.edu.au)
Creative Generation (www.creativegeneration.deta.qld.gov.au)
Scootle Community (https://www.scootle.edu.au)
Moodle (http://Moodle.openaccess.edu.au)
When accessing these sites, Telstra Mobile Broadband users, as well as BigPond Broadband Members on ADSL, Cable or Mobile Broadband plans (excluding hourly plans), can access downloads, video streams and editorial content without affecting their monthly usage limit. Note that the un-metering does not apply to Telstra Satellite users.

Please note that unmetering won’t apply if you’re accessing the internet using International Roaming. Additionally, some elements of an unmetered site may be metered if they are sourced from other websites that are metered, including things such as advertisements, YouTube videos, Google maps or social media services. Every time you visit or refresh a page you will incur the download of that content.

Kind regards
Libby Dalton
Executive Officer | Telstra Country Wide

Note: BIRRR have been working with Telstra Country Wide to ensure elearn and iconnect are included on the unmetering list for QLD distance education students. As of 4th term 2015 these sites were unmetered however changes have been made in early 2016, if QLD families find themselves ‘shaped’ whilst these sites are being worked through please contact BIRRR ~ birrraus@gmail.com  For further information contact the department of education in your state.

UPDATED February 2016

  • These sites were identified in consultation with the ICPA and a number of Departments of Education.  We will continue to monitor and refine the websites included and make changes from unmetered to metered as appropriate.

The sites below are in addition to those already unmetered as listed on Telstra.com (https://www.telstra.com.au/support/category/broadband/manage/bigpond-unmetered-sites).

SITE IP ADDRESS UNMETERED
elearn.eq.edu.au 203.104.8.81, 203.104.12.58
iconnect.eq.edu.au 203.104.8.82, 203.104.12.82, 203.104.12.58, 203.104.12.59, 203.104.12.60, 203.104.12.61
learningplace.eq.edu.au 203.104.8.83, 203.104.12.80, 203.104.12.90, 203.104.12.91, 203.104.8.80
iconnect-06.eq.edu.au 203.104.8.58, 203.104.12.58
iconnect-07.eq.edu.au 203.104.8.59, 203.104.12.59
iconnect-08.eq.edu.au 203.104.8.60, 203.104.12.60
staff.learningplace.eq.edu.au 203.104.8.90, 203.104.12.91
students.learningplace.eq.edu.au 203.104.8.91, 203.104.12.91
iconnect-09.eq.edu.au 203.104.8.61, 203.104.12.61
www.centra.sa.edu.au 203.122.254.35
www.centra.sa.edu.au 203.122.255.228
www.centra.sa.edu.au 203.122.254.36
www.centra.sa.edu.au 203.122.254.45
http://Moodle.openaccess.edu.au 221.121.151.143
https://www.scootle.edu.au 182.255.102.66
http://det.wa.edu.au/* 203.14.52.90
hrmisdev.det.wa.edu.au 203.14.52.104
itu.det.wa.edu.au
jobs.det.wa.edu.au
portlets.det.wa.edu.au
schoolsplus.det.wa.edu.au
scripts.det.wa.edu.au
swandeo.det.wa.edu.au
womeninleadership.det.wa.edu.au
http://education.wa.edu.au/*
biggerpicture.education.wa.edu.au
http://webcollaboration.det.wa.edu.au/*
http://portal.det.wa.edu.au/* 203.14.53.48
http://carnarvonsota.wa.edu.au/ * 129.94.183.231

 

So How does the Unmetering work?

It’s very simple, assume you have a Telstra Bigpond wireless plan with 4GB of data. You browse to Presto.com.au and start watching a whole heap of movies to the amount of 10GB, and then you browse to say youtube.com and use 3GB of data on Videos.

Telstra will calculate your actual usage to be:

  • 3000mb (3gb) of 4gb used (while viewing YouTube) +
  • 10gb of unmetered content (while viewing Presto) for a total of
  • 13gb used but only billed for 3gb, leaving with 1gb of metered data for the rest of the month.

Once you use that 1gb of data, then your service will be slowed down (shaped) to 64kbps which is as fast as dial-up. Unmetered content will also unfortunately be shaped.

Remember with bigpond you are free to change plans once a month to reflect your usage habits. However the highest plan currently available is 25GB.

Why Not satellite services as well?

Unfortunately, the cost of providing a satellite service to a consumer or business, added in the limited amount of backhaul (backhaul is like a very heavy freight train, the more locomotives at the front the more wagons it can pull) available, means it is not affordable to provide this service.

 

*Please note, while all care has been taken in compiling BIRRR documents, we recommend that you check with your ISP regarding unmetering.  As the #datadrought mainly impacts mobile broadband and satellite customers we have focussed on unmetering for these technologies.  Your provider may have other sites that are unmetered.  Thanks to BIRRR members  Julie Stott & Kye Rosendale for assistance in compiling this document.  

 

 

 

Telstra Essential Contacts

If you need to contact Telstra please ring the correct department, it will result in quicker problem solving.  get to know your plan, look on your bill are you a Bigpond or Telstra customer, business or residential.  Bigpond plans are NOT business plans.

Telstra Country Wide have a dedicated website for rural, regional & remote users.

If you have tried to lodge a fault and have a ticket/fault number and limited success in actioning your concerns please fill in the BIRRR form and we can try to escalate your issue with your provider.

TELSTRA FAULTS

Phone: 132999 (for all faults other than RRADIO & NGWL faults).  This number has also been successful for some BIRRR members in reporting a mobile broadband fault –

1800 116 736

Landline Phone                                                                                                                                Report your landline outage using this form.

Radio Phones & NGWL Services
1800 772 346 (1800 R RADIO) or  1800 696 495 (1800 MYNGWL), for customers using radio and satellite services to report service difficulties or faults. There is also a dedicated email address (rradio@team.telstra.com) for online fault reporting.  Please do not let anyone convince you to change the plan on your NGWL device – these devices CAN ONLY be BIGPOND (shaped) plans and by involving billing / business consultants who are often not aware of how this service operates it can cause huge issues with your account.

Satellite
1800 210 027 opt 3 for Telstra Satellite
Telstra are currently not one of the Interim Satellite Providers, if Satellite is the ONLY option available to you for internet services please investigate options for another provider, as the Telstra Satellite plans are extremely expensive and NOT subsidised. 1GB starts at $69.00, 20GB $599.00

Mobile Broadband
BIGPOND: 137663 (remember this is NOT a Business Account)
TELSTRA:  1800 676 442 (Residential)
Account enquiries, Business account holders only should try the Telstra Business Centre.

Telstra Business Centres 
Solutions Specialists at Telstra Business Centres are experts at maximising business data & costs, and are highly recommended to sort out data sharing and mobile plans for businesses. Find your closest business centre here.

Mobile Assurance Team
Mobile Assurance provides support to Pre-Paid, Consumer, Telstra Business and Telstra Enterprise & Government customers. They operate 24/7, and assist customers who are experiencing mobile and wireless service difficulties and faults.
Consumer customers:  132200
Business customers:  132000

Antennas
1800 305 307 For antenna installation and technical support call (select option 4).

Telstra Country Wide Area Managers
These should be your last point of call, only contact after you have actioned with the above numbers and can not get a resolution.

Click here for their current details, or call 1800 067 829.

Footnote:
All information compiled from BIRRR discussions with Telstra and Telstra website and is current as at 27/1/2018

TELSTRA Contacts DOCUMENT prepared by Kristy Sparrow for BIRRR 

Telstra Yagi and Smart Antennas

If you can get some Telstra mobile coverage at your location a Yagi and/or Telstra branded smart antenna may assist you in boosting your signal. Check to see your closest tower here:

FIND YOUR CLOSEST TOWER ~     MOBILE SITE SAFETY    OR    OZ TOWERS

The following information has been provided by discussions with Telstra, other service providers also offer solutions for boosting signal strength, please be aware that these must be registered devices.  It is best to contact your service provider directly.  Illegal boosters carry a large fine as they can interfere with the mobile network.

” It is an offence under the Radiocommunications Act 1992 (the Act) to operate an unlicensed radiocommunications device, or possess this device for the purpose of operation. A person found guilty of this offence may be imprisoned for two years for each offence. A body corporate may receive a penalty of up to $270,000 (1,500 penalty units) per offence (sections 46 and 47 of the Act). Other penalties may apply, such as the interference offence provisions at Part 4.2 of the Act.” ( ACMA )

In Australia none of the carriers cooperate in the manner allowing a Cel-Fi to work across multiple carriers and only the Cel–Fi Pro & Telstra Smart Antenna is currently approved by Telstra for 4G, there are no other 4G repeaters currently approved. What this means is that each Carrier has their own specific model, at the moment only Telstra has a 4G model, if you want to cover multiple carriers, then you need to use multiple models.  A Telstra Smart Antenna OR a Nexitivity Cel-Fi will work on Telstra 4G network.

Older style yagi and smart antennas may be 3G only, if you are purchasing new ones please ensure they are 4G.  The 3G antennas will work on the 4G network (as they use the 3G network which has not been switched when towers are upgraded) however optimal performance will not be achieved.  It is worth remembering that all Telstra towers will be upgraded to 4G over the next few years.

YAGI ANTENNA

A Yagi Antenna is a directionally aerial made of several short rods mounted on a support that transmits or receives a narrow band of frequencies. Some people find an extended mast with a yagi attached can increase signal strength to their property.

Screen Shot 2015-10-14 at 9.21.25 pm

Telstra Statement “A range of external antennas are available that can provide improved coverage for certain mobile devices in areas where coverage is marginal. Even when you’re in an area where handheld coverage is possible, an external antenna solution may also improve the performance of your handset or broadband device.

Yagi or external antennas are most effective when mounted in the ‘line of sight’ of a mobile phone base station, or where the best signal is received. Depending on location and type of antenna used, this can be near a window, building rooftop, pole or other elevated structure. As with all antennas, the general rule when mounting is the higher the better. After the antenna has been fitted, it is connected directly to a mobile device, such as a broadband modem.

Please note: Depending on device capability and available coverage, external antennas can improve 3G and 4G coverage on the Telstra Mobile Network. Not all external antennas allow direct connection to the handset or broadband device. Antenna accessories are only available for selected handset and broadband models. Please refer to the device manufacturer for specifications or visit a Telstra shop for assistance.”

SMART ANTENNA (Cel-Fi Booster)

The Smart Antenna (sometimes called a Cel-Fi Booster) is a device that is installed inside your home to boost the mobile signal indoors.

Telstra Statement “The Telstra Mobile Smart Antenna 4G is now available. This exciting new device is designed to extend indoor coverage for Telstra 3G and 4G/4GX mobile or mobile broadband services in Telstra Mobile network coverage areas. All you need is one spot within your home or office where you can make calls and connect your Smart Antenna 4G device.

More details about these boosters can be found on this page.

Increased coverage can help you to:

  • Make voice calls and access mobile broadband in more areas of your home or office
  • Enjoy more reliable voice calling
  • Experience more consistent mobile broadband data speeds (3G 850 MHz and 4G 700 & 1800 MHz)

This device is suitable for indoor use, for a family residence or small office.

Please note that the performance of 4G devices in 4GX areas will not be improved by using a Smart Antenna 4G device unless a compatible 4GX device is used.

Benefits include:

  • Easy installation: simply plug and play the Network and Coverage unit into a standard 240V power supply.
  • The LCD screen shows you how the Smart Antenna 4G device is working, helping you get the best possible coverage.
  • Seamless coverage as you move between your extended 4G and nearby 3G/4G/4GX network coverage areas.
  • Unlike similar devices, the Smart Antenna 4G device doesn’t need a fixed broadband connection.
  • The Smart Antenna 4G device can help improve your battery life by reducing the need to search for coverage.
  • BIRRR highly recommend using surge protectors with this device, you will need 2 for each power point.

Some smartphones and mobile broadband devices are 4GX-ready. Your compatible device will automatically use 4GX when using the Smart Antenna 4G whenever it’s available. “

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Images Supplied by Telstra

Telstra Antenna & Aerial Contact & Costings:

For antenna installation and technical support call 1800 305 307 (select option 4). They can do desktop studies to see if mobile broadband will work in your area.

ICPA (Isolated Children’s Parents’ Association) Members receive a discount on both the Yagi ($10) and the smart Antenna ($50) to get the discount Consumer customers can ring 132200, Business customers can ring 132000 .

Telstra Smart Antenna device price – $960 (outright) or $40 / month over 24 months using a Hardware Repayment Option (HRO). For Business – MICA monthly payment option.

Telstra Yagi Aerial – Outright purchase $290

Telstra Smart Antenna & Yagi PLUS professional installation – $1830 ($960 + $290 + install $580*)

* Note: customer may be charged extra for excess travel or non-standard installation types. This will be determined by the O2A team who will advise the customer before installation.

Refunds: The customer may be entitled to a refund. If they are getting a refund, they must contact the O2A team on: 1800 305 307 option 4 to organise return of the device and applicable credit.

Footnote: All information compiled from BIRRR discussions with Telstra and Telstra website and is current as at 14th October 2015. 

TELSTRA YAGI & Smart Antenna DOCUMENT prepared by Kristy Sparrow for BIRRR updated 14/10/2015