Mobile Broadband Modems

A modem is a device that allows access to the internet.  Some of the modems listed below are also routers, meaning they supply a wifi connection for use with multiple devices.

Optus

 Optus 4G Home Wireless Broadband

500GB $75/mth 24 Month Contract or Month to Month ($216 modem up front charge)

Must have Optus 4G coverage. Signal and speed may be improved by adding an antenna to the modem. To check availability at your address click here

Optus 5G Home Internet

Unlimited Data $70/mth 24 Month Contract or Month to Month ($200 fee)

Must have Optus 5G coverage. Signal and speed may be improved by adding an antenna to the modem. To check availability at your address click here

Optus Portable PrePaid Devices

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Must have Optus coverage. Signal and speed may be improved by adding an antenna to the modem (check specifications to see which devices have antenna ports and for further details on available plans).

Telstra

Telstra 5G Wi-Fi Pro

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200GB $99.95/mth (includes modem) or $75/mth (no modem) 24 Month Contract

Must have Telstra 5G coverage. Signal and speed may be improved by adding an antenna to the modem. Telstra currently offers 5G in select areas and is progressively rolling it out to other areas. In non-5G coverage areas, you’ll automatically switch to 4G or 3G. Check coverage at telstra.com/coverage

NETGEAR 4G Nighthawk® M2

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200GB $91.00/mth (includes modem) or $75/mth (no modem) 24 Month Contract

Must have Telstra 4G coverage*. Signal and speed may be improved by adding an antenna to the modem.

NB: In BIRRR’s experience these modems do not perform well in 3G only areas

The Telstra Mobile Network offers 4GX in all capital CBDs and selected suburban and regional areas and is progressively rolling out to more places. In other coverage areas around Australia, you’ll automatically switch to our fastest available 4G or 3G. Check coverage at telstra.com/coverage

Telstra PrePaid Portable Devices

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Wireless internet devices, which include a Pre-Paid SIM card (already inserted). For plan and device details click here

Vodafone

Vodafone Pocket WiFi® 3 4G

Screen Shot 2020-08-02 at 8.18.04 pm150GB $67.50/mth (includes modem) – 12 month contract

Must have Vodafone coverage (heck your coverage with the Coverage Checker). Modem and plan specifications are detailed here. Also available as a PrePaid device.

 

Huawei WiFi Cube 2 4G

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150GB $78/mth (includes modem) – 12 month contract

Must have Vodafone coverage (check your coverage with the Coverage Checker). Modem and plan specifications are detailed here.

 

 

 

 

 

 

 

NB Tec

NB Tec are a solutions specialist, their Longreach Modem solution is a  modem/antenna & booster in one that can connect to Telstra, Optus or Vodafone mobile networks.

Mobile Signal Enhancement

The above modems from carriers can be used in conjunction with a repeater and / or antenna to increase signal strength and speed.

Telstra Repeaters

Cel-Fi Repeaters for all Carriers

Equipment Suppliers, Installers & Specialists

*Please note, while all care has been taken in compiling BIRRR documents, we recommend that you check with your service provider, regarding your own connection issues and required equipment and plans.

Updated 01/08/2020

 

Mobile Blackspot Program Information

Mobile Black Spot Program Tower Details

The Australian Government is improving mobile phone coverage and competition in regional and remote Australia through the Mobile Black Spot Programme (MBSP). As of 18/3/19 there have been 4 rounds of Federal Government MBSP funding. You can read more about the types of base stations that are used in the MBSP program, including small cells here.

How MBSP were funded (all 4 rounds)?

  • Over $220 million has been committed by the Federal Government through the Mobile Black Spot Program to improve mobile coverage across Australia.
  • 1047 locations around Australia will receive improved coverage under the four funding rounds of the Program (Round 1: 499, Round 2: 266, Round 3: 102, Round 4: 180).
  • Thanks to working cooperatively with state and local governments as well as the three major carriers (Telstra, Optus & Vodafone) and community and private sector groups locally, the total amount to be invested under the program is $760 million.
  • As of 15 March 2019, 682 sites have been switched on.
  • Base stations under the first three rounds are expected to be operational by 30 June 2019. Round 4 base stations are expected to roll out shortly, with the first new base stations being activated by the second half of the year.
  • Rollout sequence is being determined by the carriers, based on various factors, such as obtaining local government planning approval and landowner agreement where necessary, and/or the ability to access existing infrastructure, power and backhaul.

Every $1 of Commonwealth money has leveraged nearly $3 of contributions from other sources. The program will boost competition in mobile communications.

More information is available at: www.communications.gov.au/mbsp

Round 1

The first round 1 base stations commenced rolling out in December 2015. The full rollout of all 499 mobile base stations funded under Round 1 is expected to occur over three years. It is estimated that base stations funded through Round 1 of the Programme will deliver handheld or external antenna coverage to all or part of approximately 3,000 of the 6,221 locations on the database. This is because many of these base stations will serve multiple nominated black spot locations. Those black spot locations which have not received coverage under Round 1 will continue to form part of the database, and this database will again be used in the process of determining locations to receive funding under Round 2 of the Mobile Black Spot Programme.

The rules of the program were designed to give the mobile network operators incentives to secure co-contributions from state governments and other sources, with more points going to base stations supported by a co-contribution. The rules also gave each state government an incentive to put in money – because that in turn would maximise the share of the Commonwealth money going to base stations in that state. The result was significant funding from NSW ($24 million), Victoria ($21 million), Queensland ($10 million) and Western Australia ($32 million).

The points scheme also encouraged community contributions – with some remarkable outcomes. Jemalong Irrigation Ltd, which operates west of Forbes, NSW, put in a total of $220,000 and will secure two new base stations as a result. Similarly, in the Boyne Valley region of Queensland, Calliope & District Enterprises Ltd offered a co-contribution of $50,000 while the Calliope Rodeo Association contributed $80,000, which led to a successful proposal for a base station in Ubobo.

Current Mobile Blackspots that have been funded under Round 1
FundedBlackSpots

A PDF of the actual mobile blackspots in round 1 is here

A map of locations which will receive new or upgraded coverage under Round 1 of the Programme can also be viewed on the National Map or downloaded as an Excel file. In addition, as part of Telstra’s proposal, it will deploy up to 200 4G small cell sites in towns around Australia where suitable infrastructure is available, with the locations to be mutually agreed between Telstra and the Government. More details hereDetails of the Round 1 Funded Black Spots

Telstra also rolled out further small cell locations to complement the mobile black spot program. The small cell sites were funded by Telstra itself, and are being installed in addition to the 429 base stations built or upgraded by the telco under the AU$94.8 million in funding received from the federal government as part of round one of the mobile blackspot program. More details here

Round 2

Round 2 will see a total of $213 million (GST incl.) being invested in new mobile base station infrastructure. The Australian Government funding for Round 2 has been supplemented by Telstra ($63.7 million) Optus ($36.4 million) and Vodafone ($1.6 million). In addition, six state governments have co-contributed towards Round 2: New South Wales ($8.3 million), Queensland ($13.7 million), South Australia ($1.5 million), Tasmania ($0.35 million), Victoria ($7.9 million) and Western Australia ($21.8 million). An additional $475,000 has been provided by local governments, businesses and community organisations.

The first round 2 base stations are expected to commence rolling out in 2017.

Current Mobile Blackspots that have been funded under Round 2
(yellow square is a small cell and red square is a macrocell)

A PDF of the actual mobile blackspots in round 2 is here

Round 3

The Australian Government has committed an additional $60 million to a third round of funding. As part of this commitment, the Australian Government has announced a number of priority locations which may receive funding for a mobile base station under round 3.

Mobile coverage issues for 19 of the priority locations are already being addressed through previous rounds of the program, an alternative Government program, or through the mobile carriers own commercial investments.

A further $82.8 million in new investment will address the remaining 106 priority locations. The outcomes include:

  • $45.6 million in Commonwealth funding for 102 mobile base stations (12 Optus, 89 Telstra and one Vodafone), which includes the deployment of Telstra 4G small cells to address specific coverage issues at selected black spot locations.
  • All macrocell base stations will be provisioned with a minimum of 12 hours of back-up power
  • Optus and Telstra have recognised the coverage issues identified at four priority locations and advised that they will address these issues commercially.
  • Funding for the Priority Locations round has been supplemented by Telstra ($34.6 million), Optus ($2.3 million) and Vodafone ($0.3 million).

Round 3 is different to Rounds 1 and 2 as the government nominates which locations it feels should receive funding for a mobile blackspot and it will be up to the Telcos to bid for those locations.

The Australian Government has allocated $60 million (GST exclusive) to the Mobile Black Spot Program to target 125 specific priority locations. The outcome for each priority location is listed in this PDF:

Database of reported mobile black spot locations

Under Round 1 of the Programme, a database of 6,221 locations around Australia was developed, being locations nominated by Australians as needing improved mobile coverage. This database was the starting point for the competitive selection process under which the mobile network operators were asked to nominate where they would build new or upgraded base stations.

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Round 4

On 10 June 2018, the Federal Government announced it had allocated $25 million of Mobile Black Spot Program funding towards a fourth round, to deliver improved mobile coverage to more regional and remote communities across Australia. Round 4 funding specifically targeted coverage issues at public interest premises, such as tourist sites and emergency services facilities and locations were announced during the week of 18/3/19.

  • Round 4 of the Mobile Black Spot Program is delivering 180 new mobile base stations (49 Optus and 131 Telstra).
  • These base stations will address coverage issues in regional and remote areas including 73 base stations that specifically target coverage issues at Public Interest Premises, such as tourist centres and emergency services facilities.
  • Overall Round 4 will deliver a total investment of more than $83 million (GST inclusive) in new mobile infrastructure including funding from the Commonwealth, mobile carries and State Governments (Queensland, South Australia, Victorian and Western Australia).
  • The Round 4 rollout is expected to commence shortly with the first new base stations set to be activated by the second half of the year.
  • The Liberal and National Government is working with mobile network operators to encourage them to continue to invest in regional areas.

The list of successful Round 4 Locations can be viewed here:

The BIRRR Map of Round 4 Locations is featured below:

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Rounds 5 and 6

On 20 March 2019, the Minister for Regional Services, Senator the Hon Bridget McKenzie, announced that an additional $160 million had been allocated for Rounds 5 and 6 of the Program. Round 5 of the Program allocates $80 million in funding and the Government expects to soon release Program Guidelines for the round.

 

Prepared by Julie Stott & Kristy Sparrow for BIRRR, Source:  Australian Financial Review Source: Department of Communications and Arts

*Please note, while all care has been taken in compiling BIRRR documents, we recommend that you check with your service provider regarding your own connection issues and best plans available.

What is unmetering and how does it work?

What does Unmetering mean ?

Some Providers are offering what is referred to un-metered data, this means that any data you use will not be counted against your actual data allowance. While no unmetered access is offered on satellite connections, some ISPs like SkyMesh, iiNet, Optus and Telstra (Bigpond) offer certain services that are not counted as part of your data allowance.

These are some common questions and answers:

What ISPs offer Unmetered services?

  • Skymesh (for NBN Fixed Wireless and NBN Fibre – Netflix content delivered over Australian peering links will not be counted against your data allowance. You have to be an Australian Netflix subscriber)
  • iiNet ( See here for details)
  • Internode (See here for details)
  • Telstra/Bigpond (See here for details)

Freezone

The Freezone offers a range of video and radio content for iiNet, Westnet, Netspace, Internode and Adam Internet customers to enjoy without taking a hit to their monthly quota. Everything from movies, music, sports and gaming content is available along with several live streamed events throughout the year.

Netflix

Skymesh, iiNet and Internode offer unmetered access to Netflix in Australia on Fixed Line NBN and Fixed Wireless NBN. In the Case of iiNet and Internode this is also offered on standard ADSL bundles (Not Naked DSL connections).  Netflix works on a per month subscription payment.

Presto

Telstra offers unmetered access to Presto and a variety of services,  detailed in the link above, on Bigpond Wireless Broadband, Telstra Home Broadband (including NBN FTTX and ADSL).  Presto works on a per month subscription payment.

presto
Presto unmetering shown in yellow on a Bigpond Usage Chart

Bigpond Movies

Bigpond Movies is unmetered for Bigpond customers, movies need to be purchased (rented) individually , however downloads are free.

Some movies are also free on Thanks Thursdays

NB: Whenever you see the BigPond Unmetered icon (green dot), download as much as you like and it won’t count towards your monthly usage limit.  Please note that the Green Dot may not be on all pages,

Education Sites Telstra/Bigpond

Telstra/Bigpond also offer unmetered access to some distance education sites and Portals:

A letter written to ICPA Federal (Isolated Parent’s Childrens’ Association) from Telstra Country Wide re unmetering education websites used by distance education students.

Telstra is committed to listen, learn and respond as positively as possible to issues raised by the ICPA. In this day and age, the internet is a vital source for students and in a country the size of Australia, there are geographical, capacity and commercial realities why it’s not possible to provide the full range of broadband services in some regional and remote locations. What we can do is help families better manage their broadband allowances. From 1 September 2015, Telstra will be un-metering a number of key Education websites for all BigPond and Telstra Mobile Broadband users.

This is on top of the 21 sites that are already unmetered. This was in response to a motion made at last year’s conference and following a visit by Andrew Coull and the Telstra Country Wide team to the Alpha region in Queensland where ICPA members and local families talked about what was most important to them.

To address one of the challenges regional and remote communities face in order to provide children with the best possible tools and support to further their education, Telstra is adding value to their broadband allowance through the un-metering of educational websites. These sites were identified with the ICPA and relevant Departments of Education. We may change sites from unmetered to metered at any time. Of course, as these are new unmetered sites, we don’t expect to make changes anytime soon.

Unmetering Terms & Conditions
On and from 1 September  2015 unless otherwise advised, a number of key education websites will be unmetered.
Some of the key sites include:
Queensland Department of Education and Training (e.g. det.qld.gov.au, education.qld.gov.au)*
WA Department of Education and Training (e.g. http://det.wa.edu.au/*)
SA Department for Education & Child Development (www.centra.sa.edu.au)
Creative Generation (www.creativegeneration.deta.qld.gov.au)
Scootle Community (https://www.scootle.edu.au)
Moodle (http://Moodle.openaccess.edu.au)
When accessing these sites, Telstra Mobile Broadband users, as well as BigPond Broadband Members on ADSL, Cable or Mobile Broadband plans (excluding hourly plans), can access downloads, video streams and editorial content without affecting their monthly usage limit. Note that the un-metering does not apply to Telstra Satellite users.

Please note that unmetering won’t apply if you’re accessing the internet using International Roaming. Additionally, some elements of an unmetered site may be metered if they are sourced from other websites that are metered, including things such as advertisements, YouTube videos, Google maps or social media services. Every time you visit or refresh a page you will incur the download of that content.

Kind regards
Libby Dalton
Executive Officer | Telstra Country Wide

Note: BIRRR have been working with Telstra Country Wide to ensure elearn and iconnect are included on the unmetering list for QLD distance education students. As of 4th term 2015 these sites were unmetered however changes have been made in early 2016, if QLD families find themselves ‘shaped’ whilst these sites are being worked through please contact BIRRR ~ birrraus@gmail.com  For further information contact the department of education in your state.

UPDATED February 2016

  • These sites were identified in consultation with the ICPA and a number of Departments of Education.  We will continue to monitor and refine the websites included and make changes from unmetered to metered as appropriate.

The sites below are in addition to those already unmetered as listed on Telstra.com (https://www.telstra.com.au/support/category/broadband/manage/bigpond-unmetered-sites).

SITE IP ADDRESS UNMETERED
elearn.eq.edu.au 203.104.8.81, 203.104.12.58
iconnect.eq.edu.au 203.104.8.82, 203.104.12.82, 203.104.12.58, 203.104.12.59, 203.104.12.60, 203.104.12.61
learningplace.eq.edu.au 203.104.8.83, 203.104.12.80, 203.104.12.90, 203.104.12.91, 203.104.8.80
iconnect-06.eq.edu.au 203.104.8.58, 203.104.12.58
iconnect-07.eq.edu.au 203.104.8.59, 203.104.12.59
iconnect-08.eq.edu.au 203.104.8.60, 203.104.12.60
staff.learningplace.eq.edu.au 203.104.8.90, 203.104.12.91
students.learningplace.eq.edu.au 203.104.8.91, 203.104.12.91
iconnect-09.eq.edu.au 203.104.8.61, 203.104.12.61
www.centra.sa.edu.au 203.122.254.35
www.centra.sa.edu.au 203.122.255.228
www.centra.sa.edu.au 203.122.254.36
www.centra.sa.edu.au 203.122.254.45
http://Moodle.openaccess.edu.au 221.121.151.143
https://www.scootle.edu.au 182.255.102.66
http://det.wa.edu.au/* 203.14.52.90
hrmisdev.det.wa.edu.au 203.14.52.104
itu.det.wa.edu.au
jobs.det.wa.edu.au
portlets.det.wa.edu.au
schoolsplus.det.wa.edu.au
scripts.det.wa.edu.au
swandeo.det.wa.edu.au
womeninleadership.det.wa.edu.au
http://education.wa.edu.au/*
biggerpicture.education.wa.edu.au
http://webcollaboration.det.wa.edu.au/*
http://portal.det.wa.edu.au/* 203.14.53.48
http://carnarvonsota.wa.edu.au/ * 129.94.183.231

 

So How does the Unmetering work?

It’s very simple, assume you have a Telstra Bigpond wireless plan with 4GB of data. You browse to Presto.com.au and start watching a whole heap of movies to the amount of 10GB, and then you browse to say youtube.com and use 3GB of data on Videos.

Telstra will calculate your actual usage to be:

  • 3000mb (3gb) of 4gb used (while viewing YouTube) +
  • 10gb of unmetered content (while viewing Presto) for a total of
  • 13gb used but only billed for 3gb, leaving with 1gb of metered data for the rest of the month.

Once you use that 1gb of data, then your service will be slowed down (shaped) to 64kbps which is as fast as dial-up. Unmetered content will also unfortunately be shaped.

Remember with bigpond you are free to change plans once a month to reflect your usage habits. However the highest plan currently available is 25GB.

Why Not satellite services as well?

Unfortunately, the cost of providing a satellite service to a consumer or business, added in the limited amount of backhaul (backhaul is like a very heavy freight train, the more locomotives at the front the more wagons it can pull) available, means it is not affordable to provide this service.

 

*Please note, while all care has been taken in compiling BIRRR documents, we recommend that you check with your ISP regarding unmetering.  As the #datadrought mainly impacts mobile broadband and satellite customers we have focussed on unmetering for these technologies.  Your provider may have other sites that are unmetered.  Thanks to BIRRR members  Julie Stott & Kye Rosendale for assistance in compiling this document.  

 

 

 

Telstra Essential Contacts

If you need to contact Telstra please ring the correct department, it will result in quicker problem solving.  Get to know your plan, look on your bill are you a business or residential customer?

Telstra Country Wide have a dedicated website for rural, regional & remote users.

If you have tried to lodge a fault and have a ticket/fault number and limited success in actioning your concerns please fill in the BIRRR form and we can try to escalate your issue with Telstra.

TELSTRA FAULTS

Phone: 132999 (for all faults other than RRADIO & NGWL faults).  This number has also been successful for some BIRRR members in reporting a mobile broadband fault –

1800 116 736

Landline Phone                                                                                                                                Report your landline outage using this form.

Radio Phones & NGWL Services
1800 772 346 (1800 R RADIO) or  1800 696 495 (1800 MYNGWL), for customers using radio and NGWL services to report service difficulties or faults. There is also a dedicated email address (rradio@team.telstra.com) for online fault reporting.

Mobile Broadband
TELSTRA:  1800 676 442 (Residential)
Account enquiries, Business account holders should try the Telstra Business Centre.

Telstra Business Centres 
Solutions Specialists at Telstra Business Centres are experts at maximising business data & costs, and are highly recommended to sort out data sharing and mobile plans for businesses. Find your closest business centre here.

Mobile Assurance Team
Mobile Assurance provides support to Pre-Paid, Consumer, Telstra Business and Telstra Enterprise & Government customers. They operate 24/7, and assist customers who are experiencing mobile and wireless service difficulties and faults.
Consumer customers:  132200
Business customers:  132000

Antennas
1800 305 307 For antenna installation and technical support call (select option 4).

Footnote:
All information compiled from BIRRR discussions with Telstra and Telstra website and is current as at 01/09/2020

TELSTRA Contacts DOCUMENT prepared by Kristy Sparrow for BIRRR 

Telstra Coverage Extension Devices

If you can get some Telstra mobile coverage at your location a Telstra Extension Device may assist you in boosting your signal.

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Network coverage extension devices amplify the network signal your mobile device receives, which extends the area that your device can work in.

This devices can help you connect to the Telstra Mobile Network from further away than normally possible, or in areas where signal may struggle to penetrate – such as indoors, or in hilly or dense terrain.

CHECK TELSTRA COVERAGE HERE  

Mobile broadband network coverage extension devices are also known as ‘repeaters’ as they repeat the signal from one location to another.

In contrast, network coverage extension devices that connect directly to a mobile device are often called external antennas. They are described by their power or ‘gain’, which is a measure of how much they can amplify the mobile signal.

Both of the Telstra Go Repeater and Telstra Smart Antenna products below have been tested, authorised and approved by Telstra for use on the Telstra Mobile Network.

Telstra will be switching off 3G in 2024. With this in mind BIRRR does not recommend spending large amounts of money on boosting 3G service. 3G is being replaced with 4G (if spending any money on antennas or repeating equipment please ensure these are 4G compatible) and also be aware that boosting 3G service may not deliver faster speeds or reliability.

NB:  Extension devices are carrier specific, if you require coverage across multiple carriers then you will need multiple models. This page lists only Telstra branded extension devices.

Telstra Network Coverage Devices:

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Telstra Smart Antenna RRP $1080

Telstra Go Smart Vehicle Mobile Repeater RRP $864

Telstra Go Stationary Repeater RRP $816

*Professional installation may require additional charges. Prices correct as of 1st August 2020.

BIRRR highly recommend using surge protectors with these devices and a UPS unit to power the repeater during general mains power failures or when the generator is off. They’re designed to power a desktop for 15 minutes or so, but are large enough to power a CelFi repeater for much longer.

** After 3G switch off these devices will continue to operate but only with 4G (700 MHz, 1800 MHz).

Telstra Recommended Antennas:

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For further information on Telstra recommended extension devices or to have them professionally installed contact the Telstra Mobile Assurances Team:

Phone: 1800 305 307

or visit Telstra Network Extension Devices

Contact the Telstra Regional Australia Team if you require help with coverage at your address and to check your options for mobile extension devices.

 

The above information has been provided by discussions with Telstra, other service providers also offer solutions for boosting signal strength, please be aware that these must be registered devices.  It is best to contact your service provider directly.  Illegal boosters carry a large fine as they can interfere with the mobile network.

” It is an offence under the Radiocommunications Act 1992 (the Act) to operate an unlicensed radiocommunications device, or possess this device for the purpose of operation. A person found guilty of this offence may be imprisoned for two years for each offence. A body corporate may receive a penalty of up to $270,000 (1,500 penalty units) per offence (sections 46 and 47 of the Act). Other penalties may apply, such as the interference offence provisions at Part 4.2 of the Act.” ( ACMA )

REPORT A PROHIBITED DEVICE ~ If you are aware of anyone having these prohibited devices, you can:

  • call the ACMA’s customer service centre on 1300 850 115
  • email ACMA at info@acma.gov.au

Footnote: All information compiled from BIRRR discussions with Telstra and Telstra website and is current as at 1st August 2020.