BIRRR survey SAYS…

2017

Link to survey – 2017 Regional Internet Access Survey Results

2016

Announcing the release of the 2016 SURVEY RESULTS for REGIONAL INTERNET ACCESS!!!

survey image

LINK TO MEDIA RELEASE: ‘GETTING LEFT BEHIND’

Please use the following links to download the PDF’s of the results document (52 pages/1.9MB) and our media release (4 pages/1MB)

2016 Regional Internet Access Survey Results

BIRRR ‘SURVEY SAYS’ MEDIA RELEASE

 

 

 

Antenna and Equipment Installers and Suppliers

Where do I buy appropriate DIY equipment and receive sound advice

Telco Antennas can do a desktop site survey to assist you with connecting to mobile broadband & determine if there is reception in your area (cost is $79). They can then put you in touch with a specialist in your area who understands the requirements for your state. The report will advise likely signal levels, the sort of mobile services available, the best antenna for your location and where to point your antenna.

  • Telco Antennas – Advice, equipment and installation. Telco Antennas design their own antennas such as the Telco XPol antennas
  • OnWireless – Advice, equipment and installation
  • Powertec Technologies – Equipment provider
  • RFI Wireless– Manufacturer
  • GME – Manufacturer
  • ZCG Scalar – Manufacturer
  • Dovado – Top of the line 3G/ 4G routers
  • TP-Link – 3G/ 4G routers
  • D-Link – 3G/ 4G routers

Thanks to Telco Antennas* also for providing the following information on antenna and aerial specialists throughout Australia. Please contact them directly for advice on equipment and the following installers.

Easy links for mobile broadband antenna installers & suppliers**:

NSW: Rising Connection Pty LtdTek2u
VIC, SA, TAS, NSW: Waykat Services P/L, Total Antenna
WA: Protech Services
QLD: Entropy TechAntenna & Data SolutionsGold Coast Antennas, Moore Things Audio Visual
NT: SPG Installations

To find your closest antenna installer click here.

BIRRR do not recommend self installation, please contact one of the professionals above.


**If you are an antenna specialist or installer and would like to be added to our list please contact us at birrraus@gmail.com

*Please note, while all care has been taken in compiling BIRRR documents, we recommend that you check with your service provider, local government and local installer regarding your own connection issues and infrastructure needed. Each state has different laws for antenna installation.

Prepared by BIRRR in conjunction with John Kitchener, Marcus Dowling (Rising Connection) and Doug Pukallus* (Telco Antennas)

 

Selecting The Correct Antenna and How To Point It

Selecting the Correct Antenna & How To Point It

BIRRR Guide on Antenna Installers & Suppliers

Passive Antennas are usually mounted on the roof (e.g. yagi antennas) and do not require licensing.

Active Antennas such as the Nextivity Cel-Fi Repeaters / Telstra Branded Smart Antennas (that require power) do require licensing.  If they are not licensed they are ILLEGAL boosters.

Illegal boosters carry a large fine as they can interfere with the mobile network.

” It is an offence under the Radiocommunications Act 1992 (the Act) to operate an unlicensed radiocommunications device, or possess this device for the purpose of operation. A person found guilty of this offence may be imprisoned for two years for each offence. A body corporate may receive a penalty of up to $270,000 (1,500 penalty units) per offence (sections 46 and 47 of the Act). Other penalties may apply, such as the interference offence provisions at Part 4.2 of the Act.” ( ACMA )

The key components of a passive antenna installation are:

  1. Selection of the correct antenna. The correct antenna is one that works for the bands/ frequencies that are broadcast by your service provider at your location. This is determined by your desktop survey. The chosen antenna must have appropriate directional gain. Where there are several competing towers, an omni-directional antenna might be suitable. For some locations, a good internal antenna placed in an optimum location by a window, may be all that is required. See Telco Antennas Antenna Selection Guide , it explains which antennas work best in various geographic locations.
  2. Location ie how high, best location on roof etc. This can be a tedious task, but well worth the effort. It is known as the ‘antenna dance’. If you get signal outside, your mobile phone may be used to find the spot with strongest signal. Ensure that your phone supports the same bands as your modem and the service that you are ‘chasing’. Google ‘how to measure signal level on my phone’. The signal level will display in a negative value in dBm. The lower the negative value the stronger the signal e.g.-81dBm is stronger (better) than -89dBm.
  3. A suitable mast. Your TV antenna or your satellite dish mast may be suitable, but then again they may be in a poor location for mobile data.
  4. Where to best point a directional antenna. Your desktop signal survey will have located the towers which service you. Use Google Earth or similar to determine the direction of these towers from your location. Point your antenna accurately by using local landmarks that indicate the direction of the required tower.
  5. A gas arrestor may assist in lightning protection of your equipment. Install a gas arrestor and grounding (as required). Seek professional advice for optimal installation of these devices. Contact your equipment provider.
  6. Once the installation is complete, re-check the signal level and fine tune the antenna direction by using your indoor modem, hotspot mobile phone or Cel-Fi repeater signal level screen. This will also check that your coaxial connections are sound.
  7. Coaxial connectors cause signal loss. Good quality connectors minimise this. Use N-type connectors where possible e.g the antenna to cable connector. See this guide for further information on Telco Antennas coaxial cable types and connectors.  Ensure that all external connections are waterproofed with self amalgamating butyl rubber tape.
  8. Ensure that the coaxial cable run from antenna to equipment is as short as possible and is the best lowest loss cable that you can afford. It is no good installing a great antenna, only to lose precious signal and potential performance by using poor quality, high loss coaxial cable. Locate the phone, modem or Cel-Fi device as close as possible to the antenna.
  9. Choose the correct pigtail to interface your coaxial cable to your modem, hotspot, phone or Cel-Fi repeater. The pigtail is a short flexible piece of coaxial cable which adapts to your device.

A diagram of a typical external antenna installation, which identifies the key components, follows. If a MIMO installation is required install two cable runs etc. More on MIMO below:

antennas

 

Signal levels and the mysterious dBm

Your phone or modem can be used to display signal levels in dBm. It is important to understand the differences between a 3G signal level and a 4G signal level and how this translates to quality of service.

GSM & 3G networks (RSSI)

The 3G signal level is identified by a measure called RSSI (Received Signal Strength Indication) and is measured in dBm. RSSI is a measure of the available signal plus the noise in band. A level of -50dBm is a perfect signal and at -110dBm (usually earlier) you’ll lose the 3G connection.

  • -50dBm to -75 dBm – High Signal (good voice and data)
  • -76dBm to -90 dBm – Medium Signal (good voice and data)
  • -91dBm to -100 dBm – Poor Signal (good voice data, marginal data with drop-outs)
  • -101dBm to -109 dBm – Very poor Signal ( voice may be OK, no data)
  • -110dBm to -113 dBm – No signal

4G/LTE (RSRP)

LTE signal strength is measured in RSRP (Reference Signal Received Power). The 4G RSRP signal level measure is as a ‘rule of thumb’ around -20dBm lower than the 3G RSSI measure, such that 100dBm (RSSI) would equate to around -120dbm (RSRP). RSRP is a more accurate measure of signal strength than RSSI, as it excludes noise and interference on the network. It measures just the usable portion of the signal. Although the 4G RSRP signals appear lower, it does not mean your signal level is worse.

  • -50dBm to -90dBm strong signal (stronger signals are possible), fast data
  • -91dBm to -105dBm good signal, fast data
  • -106dBm to -112dBm fair signal, useful and reliable data speeds may be attained
  • -113dBm to -125dBm reliable data possible, performance may be slower, increased latency
  • -126dBm to -136dBm performance will drop dramatically
  • -136dBm to -140dBm – Disconnection

Read more here: Making Sense of Signal Strength

What is 4G MIMO and why might I need it?

MIMO is a very clever RF technique that effectively doubles the bandwidth of a radiated 4G carrier. It is not available for 3G in Australia. A MIMO antenna installation may double the download speed at your location. Effectively it is something for nothing, (well almost nothing).

Note: And example of the use of MIMO is WIFI and it is used to increase speed of WIFI transmission. Those two (or three or four or more) antennas on your wireless router use MIMO.

See Telco Antennas for further details on MIMO.

Still need more info ? Check out Telco Antennas Frequently Asked Questions

 

 

*Please note, while all care has been taken in compiling BIRRR documents, we recommend that you check with your service provider, local government and local installer regarding your own connection issues and infrastructure needed. Each state has different laws for antenna installation.

Prepared by BIRRR in conjunction with John Kitchener and Telco Antennas

Mobile Blackspot Program Information

Mobile Black Spot Program

The Australian Government is improving mobile phone coverage and competition in regional and remote Australia through the Mobile Black Spot Programme.

Types of Base Stations that maybe used in the Mobile Black Spot Program
Base Station Type Typical Coverage Radius Typical Use
Picocell 200m high rise building, hotel or car park use
Microcell 1-2km shopping centers, transport hubs, mine sites, city block, temporary events or natural disasters.
Macrocell 5-32km suburban, city and rural use
Macrocell – Extended Reach 50-150km using extender cell technology suburban and rural use

More details here http://www.mobilenetworkguide.com.au/mobile_base_stations.html

Small Cells can be either Picocells or Microcells
  1. What is the range of a small cell?
    The range of a small cell is dependent on a number of variables. Small cells are only viable when they can be achieved at the right price point, which in simple terms means the site’s antennas (especially for small cells deployed as part of the Black Spot program) are normally mounted on an existing building. Coverage typically therefore extends a radial distance of approximately 300m from the site.
  2. Does it only support 4G?
    The small cells we are deploying are 4G only. Telcos believe that this provides support for advanced voice and data features at the best cost point. Addition of 3G capability would significantly add to the deployment cost and render it economically unviable.
  3.  And therefore they need to use Voice over WiFi
    Voice calls on 4G small cells require the handset to support VoLTE (Voice on LTE). If the handset also supports Voice over WiFi (e.g. the new Samsung S8 & S8+ blue tick phone) then it will seamlessly handoff from VoLTE (outside coverage) to VoWiFi if say a premise has fixed broadband connected to a WiFi access point.
  4. If a community wanted to upgrade the small cell to increase coverage, is that something we’d consider.
    The viability of a small cell program relies on a low cost solution delivering an acceptable coverage solution for our customers. The rollout of the Small cell program for the Federal Government Blackspot program is a good example of this. Telcos always aim to maximise the coverage we provide for a community within the funding constraints. If a community wishes to contribute towards augmentation of a site then we are happy to review that on a case by case basis.
How the mobile black spots were funded?

The Australian Government has committed $220 million to the Mobile Black Spot Program to invest in telecommunications infrastructure to improve mobile coverage along major regional transport routes, in small communities and in locations prone to natural disasters. Together rounds 1 and 2 will deliver almost $600 million in new investment towards improving mobile coverage in regional and remote Australia. This $600 million investment is enabling the delivery of:

  • 765 new and upgrade mobile base stations
  • 86,300 square kilometres of new and upgraded handheld coverage
  • 202,300 square kilometres of new external antenna coverage
  • over 7,600 kilometres new coverage to major transport routes.

Thanks to working cooperatively with state and local governments as well as Telstra Corp, Vodafone Australia and community and private sector groups locally, the total amount to be invested under the program is $385 million. Every $1 of Commonwealth money has leveraged nearly $3 of contributions from other sources. The program will boost competition in mobile communications.

The rules of the program were designed to give the mobile network operators incentives to secure co-contributions from state governments and other sources, with more points going to base stations supported by a co-contribution. The rules also gave each state government an incentive to put in money – because that in turn would maximise the share of the Commonwealth money going to base stations in that state. The result was significant funding from NSW ($24 million), Victoria ($21 million), Queensland ($10 million) and Western Australia ($32 million).

The points scheme also encouraged community contributions – with some remarkable outcomes. Jemalong Irrigation Ltd, which operates west of Forbes, NSW, put in a total of $220,000 and will secure two new base stations as a result. Similarly, in the Boyne Valley region of Queensland, Calliope & District Enterprises Ltd offered a co-contribution of $50,000 while the Calliope Rodeo Association contributed $80,000, which led to a successful proposal for a base station in Ubobo.

Round 1

The first round 1 base stations commenced rolling out in December 2015. The full rollout of all 499 mobile base stations funded under round 1 is expected to occur over three years. The rollout sequence is being determined by Telstra and Vodafone based on various factors, such as obtaining local government planning approval and landowner agreement where necessary, and/or the ability to access existing infrastructure, power and backhaul.

It is estimated that the 499 base stations funded through Round 1 of the Programme will deliver handheld or external antenna coverage to all or part of approximately 3,000 of the 6,221 locations on the database. This is because many of these base stations will serve multiple nominated black spot locations. Those black spot locations which have not received coverage under Round 1 will continue to form part of the database, and this database will again be used in the process of determining locations to receive funding under Round 2 of the Mobile Black Spot Programme

Current Mobile Blackspots that have been funded under Round 1
FundedBlackSpots

A PDF of the actual mobile blackspots in round 1 is here

A map of locations which will receive new or upgraded coverage under Round 1 of the Programme can also be viewed on the National Map or downloaded as an Excel file. In addition, as part of Telstra’s proposal, it will deploy up to 200 4G small cell sites in towns around Australia where suitable infrastructure is available, with the locations to be mutually agreed between Telstra and the Government. More details hereDetails of the Round 1 Funded Black Spots

Telstra also rolled out further small cell locations to complement the mobile black spot program. The small cell sites were funded by Telstra itself, and are being installed in addition to the 429 base stations built or upgraded by the telco under the AU$94.8 million in funding received from the federal government as part of round one of the mobile blackspot program. More details here

Round 2

Round 2 will see a total of $213 million (GST incl.) being invested in new mobile base station infrastructure. The Australian Government funding for round 2 has been supplemented by Telstra ($63.7 million) Optus ($36.4 million) and Vodafone ($1.6 million). In addition, six state governments have co-contributed towards round 2: New South Wales ($8.3 million), Queensland ($13.7 million), South Australia ($1.5 million), Tasmania ($0.35 million), Victoria ($7.9 million) and Western Australia ($21.8 million). An additional $475,000 has been provided by local governments, businesses and community organisations.

The first round 2 base stations are expected to commence rolling out in 2017.

Current Mobile Blackspots that have been funded under Round 2
(yellow square is a small cell and red square is a macrocell)

A PDF of the actual mobile blackspots in round 2 is here

Round 3

The Australian Government has committed an additional $60 million to a third round of funding. As part of this commitment, the Australian Government has announced a number of priority locations which may receive funding for a mobile base station under round 3.

Mobile coverage issues for 19 of the priority locations are already being addressed through previous rounds of the program, an alternative Government program, or through the mobile carriers own commercial investments.

A further $82.8 million in new investment will address the remaining 106 priority locations. The outcomes include:

  • $45.6 million in Commonwealth funding for 102 mobile base stations (12 Optus, 89 Telstra and one Vodafone), which includes the deployment of Telstra 4G small cells to address specific coverage issues at selected black spot locations.
  • All macrocell base stations will be provisioned with a minimum of 12 hours of back-up power
  • Optus and Telstra have recognised the coverage issues identified at four priority locations and advised that they will address these issues commercially.
  • Funding for the Priority Locations round has been supplemented by Telstra ($34.6 million), Optus ($2.3 million) and Vodafone ($0.3 million).

Round 3 is different to Rounds 1 and 2 as the government nominates which locations it feels should receive funding for a mobile blackspot and it will be up to the Telcos to bid for those locations.

The Australian Government has allocated $60 million (GST exclusive) to the Mobile Black Spot Program to target 125 specific priority locations. The outcome for each priority location is listed in this PDF:

Database of reported mobile black spot locations

Under Round 1 of the Programme, a database of 6,221 locations around Australia was developed, being locations nominated by Australians as needing improved mobile coverage. This database was the starting point for the competitive selection process under which the mobile network operators were asked to nominate where they would build new or upgraded base stations.

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*Please note, while all care has been taken in compiling BIRRR documents, we recommend that you check with your service provider regarding your own connection issues and best plans available.

Cel-Fi Boosters

Active antennas or boosters (that are usually inside the house) boost the 3G / 4G signal.  Boosters such as these that require power to the unit (Telstra Smart Antennas & Nextivity Cel-Fi Repeaters) require licensing.  If they are not licensed they are ILLEGAL boosters.

Illegal boosters carry a large fine as they can interfere with the mobile network.

” It is an offence under the Radiocommunications Act 1992 (the Act) to operate an unlicensed radiocommunications device, or possess this device for the purpose of operation. A person found guilty of this offence may be imprisoned for two years for each offence. A body corporate may receive a penalty of up to $270,000 (1,500 penalty units) per offence (sections 46 and 47 of the Act). Other penalties may apply, such as the interference offence provisions at Part 4.2 of the Act.” ( ACMA )

Powertec Telecommunications are the only approved importer of the Nextivity Cel-Fi (outside of Telstra’s branded Smart Antenna).

Screen Shot 2015-11-08 at 8.34.08 AM

RRP on the Telstra Cel-FI RS2 (3G) is $943.80 + Freight
RRP on the Telstra Cel-FI PRO (3G/4G) is $1,188.00 + Freight

Cel-Fi Boosters and Telstra branded Smart Antennas are similar. BIRRR highly recommend using surge protectors with these devices, you will need two surge protectors , one for each powerpoint.

UPDATE Jan 2017: Powertec have now released 2 new model boosters, the Cel-Fi GO Mobile and Cel-Fi GO Stationary. Cel-Fi GO Mobile is for moving vehicles and Cel-Fi GO Stationary for cabled building applications (ie small spaces like dongas, boats, farm equipment).

The Cel-Fi PRO models are still very relevant for office and home.

The GO is also IP rated so suits industrial applications and professional install is recommended.

More details can be found on the Powertec Website.

In Australia none of the carriers cooperate in the manner allowing a Cel-Fi to work across multiple carriers and only the Cel–Fi Pro and Telstra Smart Antenna are currently approved by Telstra for 4G, there are no other 4G repeaters currently approved. What this means is that each Carrier has their own specific model, at the moment only Telstra has a 4G model, if you want to cover multiple carriers, then you need to use multiple models.  A Telstra Smart Antenna OR a Nexitivity Cel-Fi will work on Telstra 4G network.

Tips on Simplified Cel-Fi Installation – Thanks to Marcus Dowling from Rising Connection

You may like to have two very long power extension leads to help with this while you move the CU & NU around find the best locations.
#1 before powering up the units, walk around your property and look for both the strongest and weakest signal on you mobile. This is important, with the Cel-Fi units, if the CU (Coverage Unit/Smaller box) picks up too much signal, it will automatically back its ability off, so find the areas where you get “BAD” signal (preferably none) as options as to where you will put the CU.

#2 (skip if not using an external antenna) choose two locations where you are not getting good signal, if the NU (Network Unit/Bigger box) can pick up enough signal with its internal antennas, it will by default ignore the external antenna, the NU has several very decent size antennas in it, way better than any normal mobile phone has.

#3 (skip if using an external antenna) put the NU (Network Unit/Bigger box) where you can find your strongest signal as in #1, that could be outside, just make sure the unit is protected from the weather and elements, the NU has several very decent size antennas in it, way better than any normal mobile phone has. Look to see that you are getting as many bars as possible (with the CU switched off) on the NU. The better you get the signal onto the NU, the better the CU will work in the next steps.

#4 Performance wise the NU & CU work best at around twenty (20) meters between them, this will vary depending on your building, some could be over 40 meters, some less then 15 meters, so place the CU now away from NU progressively looking at getting the number for the NU as high as possible, then take it that bit further where it fails (to far from the NU), it is good to know how far you can push the CU. Now the distance you took the CU to where it failed, use that as a guide to bringing the CU back into range, then bring the CU back some more, the CU will be more stable close than further away, when the CU is on the fringe, it can drop out causing your mobile connection to fail intermittently.

Just using these steps often achieves better performance than the performance specifications given for the Cel-Fi.

*Please note, while all care has been taken in compiling BIRRR documents, we recommend that you check with your service provider, local government and local installer regarding your own connection issues and infrastructure needed. Each state has different laws for antenna installation.

Prepared by BIRRR in conjunction with Powertec, Marcus Dowling (Rising Connection) and Doug Pukallus (Telco Antennas)

Enhancing Mobile Broadband Service

This article is a resource for people seeking information on mobile broadband services in Australia. Mobile Broadband is a different technology to NBN Fixed Wireless.

Screen Shot 2015-11-12 at 9.26.19 PM

This guide covers information relating to:

  • mobile terminology
  • how to enhance mobile coverage, and other resources.

Connecting to Mobile Networks in the Rural Environment

STEP 1: Locate your local tower 

To find your closest tower use the following links:

 MOBILE SITE SAFETY   OR    OZ TOWERS

The following online guides take you through a number of steps. You will steadily develop a clearer picture of the mobile towers around your location. It may all seem a little mind numbing at first, but work through the guides carefully.  The two guides below each take a slightly different approach at some steps, so read both and work out what works best for you.

Telco Antennas Tower Locating

On Wireless Finding Mobile Phone Towers 

Australian mobile bands and frequencies available in 2015:

The carrier bandwidth is the single greatest determinate of how fast the mobile data service may operate. There are other factors such as signal strength, Carrier Aggregation and frequency of operation that also affect the speed of service and the distance that the service may be available from the tower.

The following are helpful guides on how to enhance and improve your mobile service:

Guide to Improving Mobile Signal (Australian Mobile Networks)

Guide to Improving Mobile Speeds (Australian Mobile Networks)

Enhancing Mobile Signal (from Powertech Telecommunications)

Telco Antennas can do a desktop site survey to assist you with connecting to mobile broadband & determine if there is reception in your area (cost is $79). They can then put you in touch with a specialist in your area who understands the requirements for your state. The report will advise likely signal levels, the sort of mobile services available, the best antenna for your location and where to point your antenna.

STEP 2: Select the Correct Antenna & Pointing It

See the BIRRR Guide on Selecting the Correct Antenna & How to Point It

Refer to the  BIRRR Antenna Installers & Suppliers

What is Legal ?

If you can get some mobile coverage at your location, a cel-fi booster / smart antenna and other roof top antennas may assist you in boosting your signal.

Passive antennas are usually mounted on the roof (e.g. yagi antennas) and do not require licensing.

Active antennas such as the Nextivity Cel-Fi Repeaters / Telstra Branded Smart Antennas (that require power) do require licensing.  If they are not licensed they are ILLEGAL boosters.

Illegal boosters carry a large fine as they can interfere with the mobile network.

” It is an offence under the Radiocommunications Act 1992 (the Act) to operate an unlicensed radiocommunications device, or possess this device for the purpose of operation. A person found guilty of this offence may be imprisoned for two years for each offence. A body corporate may receive a penalty of up to $270,000 (1,500 penalty units) per offence (sections 46 and 47 of the Act). Other penalties may apply, such as the interference offence provisions at Part 4.2 of the Act.” ( ACMA )

Still need more info ? Check out Telco Antennas Frequently Asked Questions

Telstra Maximising Your Coverage Flyer

*Please note, while all care has been taken in compiling BIRRR documents, we recommend that you check with your service provider, local government and local installer regarding your own connection issues and infrastructure needed. Each state has different laws for antenna installation.

Prepared by BIRRR in conjunction with Powertec, Marcus Dowling (Rising Connection) and Doug Pukallus* (Telco Antennas)

Telstra Essential Contacts

If you need to contact Telstra please ring the correct department, it will result in quicker problem solving.  get to know your plan, look on your bill are you a Bigpond or Telstra customer, business or residential.  Bigpond plans are NOT business plans.

Telstra Country Wide have a dedicated website for rural, regional & remote users.

If you have tried to lodge a fault and have a ticket/fault number and limited success in actioning your concerns please fill in the BIRRR form and we can try to escalate your issue with your provider.

TELSTRA FAULTS

Phone: 132999 (for all faults other than RRADIO & NGWL faults).  This number has also been successful for some BIRRR members in reporting a mobile broadband fault –

1800 116 736

Landline Phone                                                                                                                                Report your landline outage using this form.

Radio Phones & NGWL Services
1800 772 346 (1800 R RADIO) or  1800 696 495 (1800 MYNGWL), for customers using radio and satellite services to report service difficulties or faults. There is also a dedicated email address (rradio@team.telstra.com) for online fault reporting.  Please do not let anyone convince you to change the plan on your NGWL device – these devices CAN ONLY be BIGPOND (shaped) plans and by involving billing / business consultants who are often not aware of how this service operates it can cause huge issues with your account.

Satellite
1800 210 027 opt 3 for Telstra Satellite
Telstra are currently not one of the Interim Satellite Providers, if Satellite is the ONLY option available to you for internet services please investigate options for another provider, as the Telstra Satellite plans are extremely expensive and NOT subsidised. 1GB starts at $69.00, 20GB $599.00

Mobile Broadband
BIGPOND: 137663 (remember this is NOT a Business Account)
TELSTRA:  1800 676 442 (Residential)
Account enquiries, Business account holders only should try the Telstra Business Centre.

Telstra Business Centres 
Solutions Specialists at Telstra Business Centres are experts at maximising business data & costs, and are highly recommended to sort out data sharing and mobile plans for businesses. Find your closest business centre here.

Mobile Assurance Team
Mobile Assurance provides support to Pre-Paid, Consumer, Telstra Business and Telstra Enterprise & Government customers. They operate 24/7, and assist customers who are experiencing mobile and wireless service difficulties and faults.
Consumer customers:  132200
Business customers:  132000

Antennas
1800 305 307 For antenna installation and technical support call (select option 4).

Telstra Country Wide Area Managers
These should be your last point of call, only contact after you have actioned with the above numbers and can not get a resolution.

Click here for their current details, or call 1800 067 829.

Footnote:
All information compiled from BIRRR discussions with Telstra and Telstra website and is current as at 27/1/2018

TELSTRA Contacts DOCUMENT prepared by Kristy Sparrow for BIRRR