nbn Sky Muster Plus (SM+) is a new product development for satellite users, launched on 12th August 2019, with nbn Sky Muster Plus 2.0 (enhancement version) released on 1 April 2020. You can read about the differences between a normal nbn Sky Muster plan and a plus plan here.
SM+ is a plan which will provide nbn Sky Muster users with unlimited unmetered data across all online content and applications, with only two exclusions – video streaming and VPN traffic – which will continue to be metered. You can read the minister/s announcement here.
Unmetered = data that is not measured or counted as part of your monthly usage, this is unlimited and you will never be slowed for unmetered data.
Metered = data that is measured or counted as part of your monthly usage – this is the data that will be counted in your Sky Muster Plus plan.
The above list is only a sample of the unmetered/metered content
* Certain unmetered activities MAY be shaped to wholesale speeds of 256Kbps between the hours of 6pm & 11pm daily, such as peer to peer traffic, uploads & downloads to cloud storage platforms, PC & smartphone operating system updates, software & gaming updates & internet activity related to applications which nbn cannot identify.
Refer to the BIRRR Guide on How To Choose an nbn Provider
LINKS TO PROVIDERS OFFERING SM+ PLANS:
SM+ is OPTIONAL, standard Sky Muster plans are still available from your provider (see the BIRRR Standard Plan comparison here) . Not all providers will offer SM+ plans, customers must place an order for a SM+ plan, it is not automatic, you may have several hours of downtime with your internet service whilst being transferred to a plus plan. Plus plans will reset on the 1st of each month. Please note that upgrading plus plans mid-cycle is currently not supported by any provider.
NB: The ability to add top-up data blocks should be available by mid-May 2020
NBN Fair Use Policies apply to SM+, to ensure the finite satellite capacity is responsibly shared among users.
If you already have a nbn Sky Muster installation, SM+ plans do not require any additional equipment, in most cases you can use the equipment you already have.
BIRRR will continue to work with nbn regarding the wholesale pricing of SM+, with this in mind end-users should be careful of signing up for lengthy contracts in case nbn change the wholesale price in the future.
SM+ is only available on the 25/5Mbps speed tier, but does have the ability to speed burst, subject to network availability.
How was this developed?
BIRRR, along with other regional stakeholders have been discussing with nbn and the Federal Government ways to enhance the experience for Sky Muster users, to cater for the growth in data needs. nbn has been actively looking at ways to optimise Sky Muster, and have spent time reviewing the usage of users. After reviewing the data and conducting extensive research, nbn determined that there is a way to deliver extra capacity on the satellites and thus the new SM+ product was developed. Enhancements to Plus have been worked on since it was launch in August 2019 and with the #COVID19 crisis have been announced sooner to help those who are now required to work and educate from home.
If you are a BIRRR member who has participated in one of our Facebook Polls or surveys, then you have contributed to some of this research.
How will SM+ benefit me?
Based on the average user, it is estimated that approximately 70% of nbn Sky Muster Plus 2.0 usage will be unmetered (from 1st April). However, this will vary depending on how each household or business uses the internet.
Will there be any changes to the peak and off-peak times on nbn SM+?
Off-peak times are not part of the SM+ consultation process, however BIRRR will continue to advocate for changes to the off-peak times on Sky Muster.
How else will nbn Sky Muster be enhanced to keep up with the growth in data usage?
BIRRR will continue to collaborate with nbn and the Federal Government on further enhancements to the nbn Sky Muster platform. BIRRR is looking forward to future nbn announcements such as business satellite services and health and education products.
Will SM+ lead to congestion on the network?
No, SM+ plans should not lead to network congestion as the product is designed for nbn to better manage capacity.
Developed for BIRRR by Kristy Sparrow, in conjunction with nbn & updated 1/04/20
*Please note, while all care has been taken in compiling BIRRR documents, we recommend that you check with your service provider regarding your usage statistics, eligibility and best plans available.