BIRRR Forms

NBN Fixed Wireless Troubleshooting
You MUST have tried to solve your issue first before completing this form.
It is essential that you have a ticket or fault number from your provider. Click here

BIRRR Desk Check
Unsure of what your best option is for internet ? Fill out this form for a BIRRR Desk Check – click here

Report A Mobile Broadband Fault
You MUST have tried to solve your issue first before completing this form. It is essential that you have a ticket or fault number from your provider. Please ensure you have your correct address (including locality) and co-ordinates before filling in this form. Co-ordinates should be in this format: -23.295476, 146.713776 Tips on how to get your GPS coordinates are here  Click here for the form

Report a Fixed Line Fault (internet or landline)
You MUST have tried to solve your issue first before completing this form. It is essential that you have a ticket or fault number from your provider. Please ensure you have your correct address (including locality) and co-ordinates before filling in this form. Co-ordinates should be in this format: -23.295476, 146.713776 Tips on how to get your GPS coordinates are here  Click here for the form

SkyMuster Not Working
This form is for those who have a non-working Sky Muster install.
Complete the following BEFORE completing this form:

  1. Plug a computer directly into the NBN modem, bypassing the router.
  2. Try a power cycle routine once. https://birrraus.com/2016/07/27/how-to-power-cycle-a-device/

If it still isn’t working, please contact your provider and contact nbn – 1800 OUR NBN or via their FB page or email: info@nbn.com.au. Please complete this form if you still have no working connection after completing the above. BIRRR will do their best to help troubleshoot the issue and send your information onto provider & nbn contacts. Click here for the form.

BIRRR Non-NBN Alternative Fixed Wireless Provider list
This form is for Non-NBN Fixed Wireless ISP’s to enter your wireless towers onto the BIRRR map. You can view the map here. Please enter all of your covered areas into this form, one area/town/tower at a time. (1 response per town/tower). It will then appear on our map within a few minutes. Click here for the form.

BIRRR Map of Installers, Equipment Suppliers, Computer Technicians and other Regional, Rural and Remote Internet/ICT Service Providers
If your business offers Internet , point to point systems or ICT products or services that may be of interest to Regional, Rural and Remote Australians, please fill out this form to have your details added to the map on our website. More details here including the map.

HAVE YOUR SAY on PHONE SERVICE GUARANTEE for #BETTERBUSHCOMMS
Rural Australians have the chance to influence the future of telecommunications in the bush, through a new survey being hosted by BIRRR (Better Internet for Rural, Regional and Remote Australia). “We urge everyone in the bush to get online and fill out this questionnaire – help us build a clear profile of which tools are most important to keep us safe and connected,” said BIRRR spokesperson Kristy Sparrow. The survey takes just ten minutes, and explores the telephone and internet options in homes.

The Australian Government is currently developing options for a new Universal Service Guarantee (USG) which seeks to ensure all Australians can access voice and broadband services. “This USG is so vital for rural, regional and remote Australia – if they get this wrong, we have grave concerns that some could well be left in very tough and isolated situations, with potentially disastrous consequences.” “Data we collect will be provided directly to the USG taskforce committee, government departments and ministers and will be used in BIRRR work towards better bush communication,” Kristy said.
A previous BIRRR survey (May 2016)* found that:

  • many rural residents have a landline only, no internet connection.
  • Many Sky Muster users (42%) have no mobile coverage.
  • Boosting coverage into your home is costly.
  • Illegal repeaters are causing huge issues with mobile coverage.
  • Voip (considered a replacement for landline) is not simple to use and is not reliable.
  • If Sky Muster (satellite internet) goes down you cannot trouble shoot your connection without a landline

BIRRR has been involved in previous submissions to government in their ongoing effort to save existing tools and to secure RRR telecommunication services into the future.
BIRRR LANDLINE & CONNECTIVITY SURVEY: https://www.surveymonkey.com/r/BIRRRlandlines

What is NGWL

Next G Wireless Link service is like the Landline Home Phone service provided by Telstra under the Universal Service Obligation where it is impractical/uncommercial for Telstra to run a landline service and the Next G is available.

The service is not the equivalent of a standard Telstra fixed line service and is not supplied by Telstra in fulfilment of Telstra’s Universal Service Obligation. The Customer Service Guarantee Standard does not apply to the Service. The service does not provide calls at 3.1kHz bandwidth. (More information here)

Stands for Next G Wireless Link

Next G Wireless Link exploits the coverage and data capabilities of Next G 850MHz network to provide:

  • Voice
  • Fax
  • Broadband internet

 

UPDATE April 2018

Telstra is inviting NGWL customers to get in contact to discuss their current NGWL plans including options for accessing the current range of HomeLine plans (https://www.telstra.com.au/home-phone/plans-rates). There are also options for NGWL customers with an existing broadband plan to move onto a 25GB BigPond Mobile Broadband plan for 12 or 24 months with a $70 monthly credit (data for use in Australia). Customers, if interested, can call our dedicated team on 1800 696 495 (1800-MY-NGWL) option 3 (sales, accounts and payments) to find out more.

[Next G Wireless Link (NGWL) uses the Telstra Next G® Network to give customers access to a voice[fax] and internet service. It’s offered to selected customers as an alternative to a standard fixed line service, in certain circumstances.]

Graphics from a presentation to the ICEWL conference in 2008
Developing Telecommunications eLearning modules: Field Work Force Performance Support
John Sandler, Telstra, Australia
https://www.icelw.org/proceedings/2008/start.htm

VoWIFI or WIFI Calling

VoWIFI or WIFI Calling is currently supported by the Telstra* and Optus Networks. It allows you to make and receive calls with a compatible mobile phone using your home internet (you don’t need mobile coverage).

Screen Shot 2017-09-09 at 4.47.43 PM

To turn WIFI Calling on for an iPhone, go to Settings, Phone, and switch the toggle to WiFi calling on. You may have to update Carrier Settings for this feature to be visible.

What is VoWIFI or WIFI calling?
VoWIFI enables voice calls (incoming and outgoing), MMS** and SMS** over a WiFi network. VoWIFI is available if you have a compatible plan, a compatible device, you are connected to a supported^ WiFi network and your mobile network coverage is poor or non-existent.

* For Telstra customers, VoWIFI traffic (data) is not charged to your Telstra internet account.
** Not available over the Telstra network (July 2017). Telstra advises that text services will be implemented.\

^ Almost any home or business WIFI network will support VoWIFI. It is important that the WIFI signal is strong, so keep the phone relatively close to your WIFI router. The quality of your internet connection must be sufficient to support VoWIFI calls.

There are four key pre-requisites for VoWIFI.

  1. Your phone must support VoLTE or Voice over LTE. This technology enables voice calls over 4G networks. Until recently voice calls were carried over the 3G network and prior to that over the 2G network. VoLTE delivers some great improvements to voice calling. You can experience faster call connection times compared to 3G and you may talk and browse at the same time. VoLTE voice calls are high definition (HD) for sharp, clear call quality. See the carrier links below for details on enabling the VoLTE feature.
  2. With the exception of approved Apple smart phones, your approved mobile phone must be supplied by Optus for the Optus WIFI calling service and Telstra for the Telstra VoWIFI service. See the Carrier links below for details on enabling the VoWIFI feature.
  3. Mobile Phones supporting VoWIFI are currently limited, but slowly expanding (see details of approved phones below).
  4. You must ensure that the latest software is loaded on your mobile phone.

What is the Cost? There are no additional mobile network charges for WiFi Calling. Your calls and messages will be charged as per the rates of your existing mobile plan.

VoWIFI (WIFI calling) voice calls use approximately 3.8MB of internet data for a 5 minute call.

Suitable handsets and supporting plans 

Telstra – Post Paid and Prepaid plans
Samsung Galaxy S8, Samsung Galaxy S8, Samsung Galaxy S7, Samsung Galaxy S7 Edge,
Samsung Galaxy S6, Samsung Galaxy S6 Edge, iPhone X, iPhone X plus, iPhone 8, iPhone 8 plus, iPhone 7, iPhone 7 Plus, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone SE
Latest information from Telstra WiFi calling is here, including how to set it up on your phone

Optus – Post Paid plans only
Samsung Galaxy S8, Samsung Galaxy S8, Samsung Galaxy S7, Samsung Galaxy S7 Edge,
iPhone X, iPhone X plus, iPhone 8, iPhone 8 plusiPhone 7, iPhone 7 Plus, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone SE.
Latest information from OPTUS is here

Tip – Be close to your router, turn airplane mode on if you have some small amount of mobile coverage.

*Please note, while all care has been taken in compiling BIRRR documents, we recommend that you check with your provider regarding WIFI Calling.  Thanks to BIRRR member  John Kitchener for compiling this document.  

BIRRR survey SAYS…

2017

Link to survey – 2017 Regional Internet Access Survey Results

2016

Announcing the release of the 2016 SURVEY RESULTS for REGIONAL INTERNET ACCESS!!!

survey image

LINK TO MEDIA RELEASE: ‘GETTING LEFT BEHIND’

Please use the following links to download the PDF’s of the results document (52 pages/1.9MB) and our media release (4 pages/1MB)

2016 Regional Internet Access Survey Results

BIRRR ‘SURVEY SAYS’ MEDIA RELEASE

 

 

 

Telstra Air Explained

FREE WiFi with TELSTRA AIR

Telstra Air is Free Wi-Fi at thousands of Telstra Air hotspots across Australia for eligible Telstra mobile (available 15 December 2015 – 30 June 2016 ONLY) and broadband customers.  You can check your eligibility here: TELSTRA AIR

Screen Shot 2016-01-13 at 8.04.20 AM

There are two options for Telstra Air:

OPTION 1 Mobile Customers: For those using mobile phones, prepaid devices, sim only plans etc. You can access the internet via FREE Telstra Air Hotspots from 15 December 2015 to 30 June 2016. If you activate the offer, you’ll get access at no charge to available Telstra Air Wi-Fi hotspots in Australia for your personal use until the end of the offer period.

NB: BigPond Mobile Broadband, satellite mobile broadband and business customers are NOT eligible.

OPTION 2 Home Broadband Customers: If you have ADSL, Cable or NBN connection and have a compatible gateway you can become a member of Telstra Air.  This uses your home data allowance when you are away from home, it accesses the internet via Telstra Air hotspots.  You will need to become a Telstra Air member first.

To join Telstra Air – CLICK TO JOIN

To find a Telstra Air Hot Spot use this tool

The Telstra Air App is also a quick and easy way to connect, locate hotspots and more

I’m a bigpond mobile broadband customer for my home internet plan and a business customer for my mobiles, which makes me ineligible for Telstra Air.  However thanks to the generosity of fellow BIRRR members I have been offered Telstra Air passwords (for Option 2) to use when I am travelling.  You may also be able to find family or friends who have large home broadband accounts that are willing to share their data.

*Compiled by Kristy Sparrow for BIRRR 15/1/2016 Please note, while all care has been taken in compiling BIRRR documents, we recommend that you check with Telstra regarding  your plans and the use of Telstra Air.

Mobile Service and Modems

What type of mobile service do I require in the home?

Now that you’ve sorted out your antenna using the BIRRR Antenna Installation Guide; what sort of mobile service do you require for your home service?

  1. Do you require a mobile data connection only ie a modem to provide internet?
  2. Would you like both a mobile phone and a mobile data service?

To date, mobile phone services in Australia have worked on 3G and not 4G. The best and fastest data services are available on 4G. Voice services over 4G (or LTE), known as VoLTE, arrived at the end of 2015 ref, however for VoLTE to work, your mobile phone must be VoLTE compatible.

When deciding on the best antenna for your location, your requirement for voice and/or data is important; as you may require an antenna that works with the best 3G and the best 4G frequencies at your location. In ‘the bush’ it is relatively straightforward. For Telstra you will almost certainly be using 3G on 850 Mhz and 4G on 700 Mhz; whilst for Optus you will find 3G is on 900 Mhz and 4G on 700 Mhz. Both Telstra and Optus continue to expand their 700 Mhz 4G networks (as at end 2015).

 A Data (internet) only mobile installation

A data only installation will terminate your antenna system with a wireless hotspot, USB wireless modem (wingle), USB modem or mobile phone. These basic connection systems do not provide LAN cable access (to your home network) and a USB modem option traditionally does not provide WIFI access, although there are some exceptions to this.

For Telstra Netgear Modems adding an ‘AirCard Smart Cradle’ will improve WIFI signal & provide Lan Cable access.

For Telsta Netgear hotspots you may add an ‘AirCard Smart Cradle’ cradle. This improves the WIFI signal and provides LAN cable access.

For Optus modem / routers with LAN access, try the Huawei E5186, ask at your local Optus store however they are a bit difficult to order.

Or you may enhance the service of your modem, wingle, hotspot or mobile phone by adding a router to improve the WIFI signal and provide LAN cable access. Dovado, TP-link, D-link, Netcomm and others, provide routers that interface to data devices. Check that your data device is supported by the router manufacturer. Dovado are unique in that they concentrate and supply only modem compatible routers. See our equipment suppliers and manufacturers document.

NB:  Bigpond plans are ONLY compatible with some modems, please check what plan you are on before changing modems.

Mobile Phone and Data (internet) installation

Cel-Fi – The Telstra Mobile Smart Antenna TMSA or Nextivity Cel-Fi Mobile Boosters, are good all in one solutions. It is important that you purchase the latest 4G compliant (Telstra network only) Smart Antenna/Cel-Fi unit and that it is correctly installed for optimum performance. It is not a cheap option. Smart Antennas/Cel Fi Boosters are provider specific, you need to purchase the correct one for the provider you use. Cel-Fi Boosters and Telstra branded Smart Antennas are similar. BIRRR highly recommend using surge protectors with these devices, you will need two surge protectors , one for each powerpoint. All other boosters using power are ILLEGAL.

Bluetooth Cordless Phone – By using a mobile phone (external antenna port may be required) and a suitable Bluetooth cordless phone you may achieve a quality mobile voice connection without resorting to the Telstra Smart Mobile Antenna or Cel-Fi unit.

As an example that many may be familiar with, Bluetooth in a motor vehicle may be used to provide hands free mobile phone operation.

An appropriate cordless Bluetooth phone can be used to provide the same feature in home. Uniden, Panasonic, Telstra and VTech provide suitable cordless Bluetooth handsets that are compatible for incoming and outgoing mobile network calls for less than $200.

Place the mobile phone at a good reception point or connect an external antenna to the phone. Many Telstra branded mobile phones support the an external antenna. The use of an external antenna is important for locations where no mobile reception is available in the home

Ensure that your Bluetooth cordless handsets have the following features:

  1. Supports both incoming and outgoing calls.
  2. Provides a USB port to maintain the charge on your mobile handset.
  3. Includes an answering machine if that feature is required.

Note: A mobile phone and a data modem cannot share the same external antenna, so two antennas may be necessary if both phone and data are required. It may be a bit of a fiddle using Bluetooth, but once done, it could be a lifesaver.

Optus WIFI calling – If you have a mobile phone service with Optus, Optus WIFI Calling is now available. Using an Optus Smart phone App, it allows your Optus mobile phone to connect via WIFI, to any internet service. It does not matter if your internet connection is via a Telstra mobile data connection or ‘nbn anything’ (including satellite), to make voice calls.

Anywhere you can access WIFI, you can use Optus WIFI calling. Your Optus mobile phone will receive voice calls whenever it is WIFI connected.

Call costs are billed against your Optus mobile account.

If you have an Optus mobile phone service and WIFI, your Optus mobile phone will just work; without any other bibs and bobs!

Telstra may at some time in the future provide WIFI calling?

How to extend a mobile data service from a mobile reception location (hill etc) to home

A solar transponder or a mobile data relay may be installed to relay internet from a mobile friendly location on your property back to your home. Here is one DIY example:

https://www.facebook.com/groups/BIRRR/permalink/435443363331023/

The commercial provision of this type of installation is common for remote businesses and households. Contact the BIRRR recommended specialists.

I have Satellite and a Mobile data service

If you have both a mobile data and a satellite service you need a way to easily switch between the two such that you may utilise the satellite connection (low cost, high latency) and your mobile data connection (high cost, low latency) when and as required.

The simplest way is to install two WIFI routers. One router is connected to the satellite service and one router to the mobile service.

Wirelessly connect to the service you wish to use for the internet operation you are undertaking.

*Please note, while all care has been taken in compiling BIRRR documents, we recommend that you check with your service provider, regarding your own connection issues.

Prepared  for BIRRR by John Kitchener 7/1/2016

 

Alternate Voice Telephony

Alternate Voice Telephony

Everyone is familiar with landline and mobile phones. There are a number of alternative voice technologies that you may use over your internet connection. They can provide a reliable alternative or back-up voice service and they are inexpensive.

VoIP

VoIP can be an exhausting topic. In a nutshell it is a relatively cheap and reliable way of voice communication and can work well over satellite and other internet connections. You may use a standard analogue phone handset, or a dedicated VoIP cordless phone system etc. VoIP is available over the Interim Satellite Service and an improved VoIP service  is now available over the Long Term Satellite Service (Sky Muster). Click here to read more on VOIP over Sky Muster.

For more details regarding a VoIP service, talk with your RSP or arrange for a VoIP service with a VoIP only service provider.

Skype

You may use Skype for voice calls, with the Skype app installed on your smart phone or computer. You can call home and mobile numbers for a small cost. See http://www.skype.com/en/features/call-phones-and-mobiles/. You may also purchase a Skype cordless phone which LAN cable connects to your internet router. See http://dualphone.net/

*Please note, while all care has been taken in compiling BIRRR documents, we recommend that you check with your service provider, regarding your own connection issues.

Prepared  for BIRRR by John Kitchener 7/1/2016