Using PlayOn Desktop to Schedule Off Peak Video Downloads

What is PlayOn?

PlayOn Desktop is a program that allows you to schedule the download of movies and tv shows during Sky Muster ‘off peak’ data times. It is relatively cheap and very simple to use, you don’t have to be very tech savvy and its an excellent way to utilise your off-peak data that often goes unused.

What Do I Need?
You need an existing Netflix account or You Tube account to use PlayOn and a PC or laptop with Windows installed. Unfortunately PlayOn Desktop doesn’t work for Macs. 

BIRRR is currently researching the Play On Cloud app which works in a similar way on idevices, we will update when our research is done.

How Much Does it Cost?
PlayOn costs $4.99 USD per month or $30 USD annually or you can pay a one off lifetime membership charge of $69.95 USD. Prices do change regularly so check out current pricing on the Playon Website. Look into downloading a limited time trial, if you want to test the software without the commitment.

PlayOn charges are  an additional cost on top of your Netflix subscription. (Netflix AUS costs $9.99 per month for the basic package, which allows you to stream or download Netflix on 1 screen at a time in Standard Definition). Other plans are available, however it is not ideal to download from more than one device on Sky Muster. You may want to ‘trial’ Netflix for free for a limited time first.

How Does It Work? 

You can set your Play-On to record and download videos as .MP4 files during Sky Muster off-peak times.  PlayOn will start and end the recordings automatically. The recording works in a ‘streaming’ fashion. Meaning that if a movie is 3 hours long it will take 3 hours to record, and you can record up to 6 x 1 hour episodes of a TV series during your off-peak times. This means you can download up to 180 hours of movies and TV shows per month during your off peak time (subject to your data limits). This enables Netflix and You Tube to be more accessible to those on limited data connections.

PlayOn records during normal times too so if you find yourself at the end of your billing period with some leftover peak data and not enough time to use it up you can use PlayOn to record shows during peak times as well to use your data effectively.

How much data does it use?
You can easily adjust the quality of your recordings (similar to adjusting the streaming quality on your Netflix account), which will reduce the amount of data that is used per recording. However, I find anything less than Medium quality to be unwatchable and if you have a decent sized tv then you may want to stick to a High quality download setting.

Low Definition: reduced standard definition video quality, can use up to 300MB per hour.
Medium Definition: standard definition(SD) video quality, can use up to 700MB per hour.
High Definition: high definition(HD) video quality, can use up to 3GB per hour.

How to Watch?
Once you have downloaded your movies and TV shows there are multiple ways to watch them. You can use a streaming device (such as Chromecast) from your desktop, tablet or device. You can also put the files onto a USB or hard drive and plug that straight into your TV. If you have downloaded onto a laptop you can also use an HDMI to plug your computer directly into your TV.  Mirroring apps (try Googling one that is compatible with your TV and device) are also an easy way to watch.

Problems & Tech Support
PlayOn works really well the majority of the time. You can have issues where shows have not recorded properly or not at all (this can be from a minor Play-On glitch or a short Sky Muster outage or update). The program will flag the ones that failed to record overnight so you can add them to the queue to record next time.

PlayOn is a US based company so doesn’t offer phone based support in Australia, however there is a ‘tech support’ button in PlayOn settings which details problems and glitches and how to fix them.  PlayOn tech support can also be contacted via email.

How to Use?

  1. Create an account on the PlayOn website. (you will also need to have created a Netflix or YouTube account)
  2. Choose which payment option you want.
  3. Download the program to the computer you want to use (remember it is not compatible with Mac Computers)
  4. Follow the prompts as instructed.
  5. Once the PlayOn desktop program has downloaded go into settings and the ‘channels’ tab and enter your Netflix or YouTube logon and password details.
  6. In that same settings screen under the ‘General’ tab you can choose the quality of your download from HD to Low Quality as discussed above.
  7. Once this is set up you can go to the top right hand side of the screen and see an ‘off peak’ button. Click it to set up to record during off-peak times. You will need to enter your off-peak times in. PlayOn is very definite and only starts once the off-peak time has begun, it also won’t continue to record past the off-peak time you have set. e.g. If you have a 55 minute episode to record, but only 45 minutes of off-peak time remaining PlayOn will simply not record that episode (rather than record most of it or go over the specified time) and it will remain in the ‘Recording Queue’ until next time.
  8. Now the fun part. Click on the channels tab and choose the Netflix channel. Now you can choose whichever movies and tv shows you want to download. Once you have found what you want to record you will see the button on the far right of the show/episode description that says ‘record’. Click that and it will add it to your ‘Record Queue’ to be recorded during off-peak. You will have to click record for each episode of a series.
  9. Click on the ‘Record Queue’ button on the top right of the screen to see everything you have in your queue. You can change the record order etc from there if you want.
  10. Keep your computer turned on and connected to the internet overnight for the recordings to work (turn the volume down on the computer if you don’t want it annoying you through the night).
  11. You can see which recordings have downloaded successfully and which haven’t in the ‘new recordings’ and ‘failed recordings’ tabs on the left hand menu. Any ‘failed recordings’ you can just add to the ‘Record Queue’ again for next time and they will usually record successfully.  If you continue to get failed recordings or have other problems go to the ‘Help’ button at the bottom left of the screen.
  12. Sometimes when you open the PlayOn program you will get a screen that says ‘Server can’t be found’. Simply click the ‘Open Settings’ button and you will see a ‘Start/Stop Server’ button on the right of your settings. Click it and wait for the box to become green and say ‘Running’ and you are good to go. This happens often and is due to settings that don’t start the server automatically (to save data).

How to View
Refer to the How to Watch section above. You can open the PlayOn program to watch them, otherwise the recordings are also stored in a ‘Play-On’ folder in your Video files on your desktop. From that folder these can be transferred to a USB or hard-drive for viewing (and travel etc) if you want.

Check out Skymesh’s PlayOn hack article

Prepared for BIRRR by Sophie Parbury & Ben from SkyMesh.

*Please note, while all care has been taken in compiling BIRRR documents, we recommend that you check with your service provider regarding your eligibility and best plans available. Page updated 25/10/18.

Using PtP to relay nbn Fixed Wireless from a Farm Shed

This is our long story about over coming hills to get a nbn Fixed Wireless Connection!

We live on a farm between Ariah Park and Temora NSW. We are 9km from NBN tower in Ariah Park but have hills in between. My brother in law lives 1km from us which put him at 14km from a tower near Temora and us at 15km away. He was able to get NBN without an issue so we applied to get it. We had a technician come out and say we had strong signal from our roof so he set it all up. He said the green light would come on in a couple of hours and we would be set to go. It didn’t come on so we rang Telstra (our provider) who then rescheduled another visit by the same technician Of course we had to wait another week or two. The same technician came out and couldn’t work it out, said he would look into it and get back to us. We never heard back from him. We rang Telstra to get someone else out. They put us onto Skybridge (nbn installer company), we requested the same technician who put my brother in laws in.

So 2/3 weeks later he came out and he didn’t have any luck either. He said it is because we are past 14km from that tower (beyond nbn limits for Fixed Wireless). He said physically it was possible but NBN have gotten really strict with having to be within 14km from the tower. Another dead end. Telstra kept telling us we needed to go on satellite but we didn’t feel we would be any better off as we had friends who had a lot of trouble with it. Also because you still pay a high price for not a lot of data. We had upped our phone data and used hot spotting and shared data so we could get 45gb all up, which was never enough but much more than we used to get before we joined all our data together. Our kids were desperate for netflix like their cousins over the road!

We had a friend who knew a local technician who had bounced a signal off her in-laws, we got in contact with BIRRR and they told us to look into this. We knew it wouldn’t be ideal because we would have to share data with them (they have 6 kids) and it may slow down when we are all on it, this would have made us feel bad, as theirs is great now and we didn’t want to mess with their connection.

We contacted Michael, the local technician. He asked if we had a shed with power on our property that was within 14km from the tower. We had a tiny shed that had a pump in it and therefore power. It has to be waterproof and you need to put a cupboard in it to keep dust off. We needed to get the lot number from the rates- we rang the local council to get the lot number- they got on google earth and worked it out. Once we did this we could get an nbn location ID number (LOC ID) which Telstra needed to apply for NBN for us. This took a couple of weeks. It was then approved so Telstra scheduled a technician to come out a couple of weeks later.

We got our local guy Michael to come out the day before to make sure he would be able to bounce the signal from the small shed to our house (3km away). Of course, it wasn’t that simple as there were quite a few trees in the way.

Nina6Nina1Nina2
Michael suggested we put an antenna on our big machinery shed (100m from our house) to pick up the signal from the nbn NTD (in the small shed) then throw it to our house. So the plan was for NBN technician to come out the day after then Michael back the day after that to set up the booster. Again, that didn’t work out as the NBN technician needed a pole to put on the shed to get some more height, he didn’t have one with him (apparently they are supposed to) so once again we had to reschedule for a couple of weeks….so frustrating. We rang Michael to tell him what happened, he thought that was terrible as he should have had a pole with him so he rang Skybridge and asked if he can just do the install himself. Skybridge said that was fine. So Michael came the next day, installed the modem into a cupboard in the tiny shed, put a booster on our large machinery shed to throw the signal to the antenna he put on our house roof. This took two days and cost us over $3000.

We are really glad we didn’t take the easier option and go with satellite. We now get 1000gb for $80/month, the boys can get internet in the machinery shed, we have really fast internet and the kids can watch Netflix, so despite the hassles we had to go through for 5 months, it was worth it!!

Nina3Nina4   Nina5

Disclaimer: This document is meant as an informative document based on my own research and experience. Any views, opinions, information etc. provided is not necessarily the same as that provided by NBN Co, BIRRR, or any other organisation referred to here.  Prepared for BIRRR by Nina & Damien Gaynor.

BIRRR in the BIG SMOKE – a fortnight of action (MEDIA RELEASE: November 2, 2016)

PDF of RELEASE: BIRRR in the BIG SMOKE – a fortnight of action (November 2, 2016)

BIRRR IN THE BIG SMOKE

A chance to take the Data Drought battle to the major decision makers over the past fortnight saw BIRRR representatives head to Canberra, Sydney and Brisbane last week, taking in awards events, roundtable discussions, national forums and meetings with ministerial staff.

Admin team members for lobby group ‘Better Internet for Rural Regional and Remote Australia’, Kristy Sparrow and Kylie Stretton, represented rural internet users across the country as they addressed the NFF National Congress and shared concerns with Ministerial advisors at Parliament House.  Fellow admins Julie Stott attended the ACCAN roundtable in Sydney, while Amanda Salisbury joined Kristy for nbn video hookup from Brisbane.

Kristy took to the stage in a panel discussion on ‘Telecommunications in the Bush’, before a large crowd at the NFF annual congress alongside Iñaki Berroeta (Vodafone), Bill Morrow (CEO, NBN Co) and Senator Fiona Nash (Minister for Regional Development, Minister for Local Government & Territories Minister for Regional Communications).

She introduced the BIRRR group to those gathered, explaining its history, purpose and actions.

“BIRRR is a community of volunteers that help guide Tripe R people through the bush telecommunications ‘jungle’.  We have contributed over 8000 volunteer hours and filled a large gap that no one else seems to want to tackle. We work alongside all interested parties to highlight issues and to offer solutions where possible,” Kristy told the NFF Congress crowd.

Kristy told individual stories of BIRRR members battling to gain decent connection to run businesses, educate their children and stay connected in an increasingly digital world.  She also shared some interim results from a survey currently being run by BIRRR.

Ongoing issues with the long-term internet satellite, SkyMuster, described by nbn as a  ‘game changer’, were also addressed.  One strong survey result shows that 42% of respondents using SkyMuster have no other form of internet.

“We hope Sky Muster will become more reliable and that the so-called ‘teething problems’ that have plagued the last few months can be sorted quickly,” Kristy said.

“It is imperative that sky muster becomes much more reliable, and meets the needs of RRR users – the outages and issues over the past few months have devastated some rural businesses and jeopardised children’s education.”

“Bush people are required, and expected to have, connectivity.  There must be greater investment in ensuring bush communities have the tools to meet business needs.”

BIRRR received confirmation last week that nbn co have:

  • changed its call centre policy and protocols so that satellite end users will not be referred immediately to their RSP.
  • nbn’s call centre will now be able to provide basic network outage information so that callers will at the very least know if the network is down in their area.
  • set up ‘a dedicated regional support team inside this call centre to handle rural addressing issues, location I.D generation, non-standard fixed wireless installs, or other issues that people living in regional, rural and remote areas experience’.
  • nbn will also incorporate this approach into its official Facebook page, nbn Australia.

The announcement of this change of policy in the nbn customer call centre, just prior to the NFF Congress, was met with cautious approval.

“We are looking forward to nbn providing more direct and responsive communication to end users – we will continue to work with industry groups and government to ensure nbn understands the significance of the data drought and the urgent need to address bush connectivity,” Kristy said.

During her meetings and at the Congress, Kristy also told Senator Nash, nbn co and provider reps that they needed to work toward establishing:

  • A funded extension and advisory service – a ‘technology hub’ to help guide people
  • Extending the fixed wireless footprint, especially to towns currently on ADSL, yet mapped for Sky Muster
  • Providers & nbn to establish RRR call centres.

“The bush needs urgent assistance in getting connected and having plans that meet their needs. For RRR regions to grow it is essential for businesses, families and communities to have access to, and be able to best utilise, digital technology. We need to ensure our towns and communities are not disadvantaged in the digital age due to our postcode and population.

“BIRRR appreciated the opportunity to have a discussion with nbn co’s CEO and reps, to be part of the ACCAN roundtable, to present at the NFF Congress, meet with Minister Nash’s office, nbn and Department of Communications.  We feel like we were heard in our meetings with each of these important industry groups.”

Kristy also recently won the Innovation and Leadership category at the Queensland Regional Achievement and Community Awards in Brisbane.

“It has been a hectic couple of weeks, but we feel like we are making some headway in addressing bush broadband issues,” Kristy said.

—————————–

Sky Muster customers seeking nbn support on outages and nbn-related issues can call 1800 687 626 or email info@nbnco.com.au.

The BIRRR group page can be found here, with website resource here.

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Kristy Sparrow with her Innovation and Leadership award at the Queensland Regional Achievement and Community Awards

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Minister for Regional Telecommuncations, Senator Fiona Nash with BIRRR’s Kristy Sparrow and nbn co’s Bill Morrow (at the NFF Congress in Canberra)

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BIRRR Chief Admin Kristy Sparrow addresses the NFF Congress during a panel discussion on ‘Telecommunications in the Bush’.

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ACCAN roundtable group photo, including BIRRR’s Julie Stott (second from left, middle row).

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BIRRR admin reps Kylie Stretton and Kristy Sparrow toured nbn co headquarters while in Sydney, with Gavin Williams, nbn co’s Executive General Manager, New Developments, Wireless and Satellite.

How to use your off-peak data

This article is particularly helpful for nbn Sky Muster Satellite customers. 

SKYMUSTER hours (regardless of your provider) will be:

PEAK: 7am – 1am and OFF-PEAK: 1am to 7am

Wondering how to best utilise your off peak data?

Here are some ways to get the most out of your satellite plans.

Mac Systems: You need to perform a few simple tasks to prepare for scheduled downloads. First, go to System Preferences > Energy Saver and press the Schedule button. Check the Start up or wake check box and select the time for your Mac to wake. You want it to wake at least 1 minute before your Calendar event will fire, to ensure that you are connected to the Internet. Once you have set the wake day and time, click OK and close the Energy Saver window.

OPERATING SYSTEM SOFTWARE:

Operating system updates for Windows 10 and Apple iOS are AUTOMATIC, you cannot schedule them. Earlier versions of Windows can be scheduled.

How to Schedule Windows 10 PRO UPDATES

RECORDING PROGRAMS

Playon 

PlayOn is a program that allows you to record movies and TV shows during off peak times. You can record streaming video from over 100 popular streaming sites including Netflix. Recordings are saved as .MP4 video files which can be easily transferred to an iPad or iPhone via iTunes, or to an Android mobile device. Cost is $2.50US a month. WINDOWS Compatible Only

Playon Cloud

  • Is compatible with both Windows computers and Apple devices. More information about PlayOn Cloud is here. 
  • PlayOn Cloud is a mobile app that can be used to record and then download video files during off peak times.  This is useful for those on satellite connections (who usually have unused off peak data), those who are experiencing network congestion, slow equipment and those wanting to download movies and clips for times when you need to watch offline e.g plane trips and travel.

SCHEDULING ITUNES DOWNLOADS

MAC Users: The following link shows you how to schedule downloads (apps, music, movies, TV shows etc) in off peak times in itunes using a Mac CLICK HERE  You can also use this method to update apps in off peak times and then connect your i-device to the computer / itunes and update on your device or transfer downloads without using data.

DROPBOX SYNCING

Use the following links to sync your dropbox files at night during off peak times.

MOBILE DEVICES SOFTWARE UPDATES

APPLE: Apple iOS are only automatic if you are connected via WiFi or cable. If the device is Cellular only, it is NOT automatic, and can be scheduled but therefore can’t use your Sky Muster off peak data for these updates.

DOWNLOAD SCHEDULERS

Install a DOWNLOAD SCHEDULER to your computer that allows large file downloads to be scheduled during off peak hours. They work by adding a link to the file you want downloaded and then scheduling this download.  Some recommended download schedulers are:

Once you have installed the download scheduler application you can choose the time/day you wish to download the file(s).

WARNING: Please be careful with download manager add-ons, some have been known to be malicious and deliberately spam users or Hijack user’s computers.

Do not click on any pop ups, links, ads or programs that promise to speed up your computer or internet connection – these often contain malicious software. These links or ads are especially common on popular speed testing websites.

SCHEDULE EMAILS

GMAIL SCHEDULER DOWNLOAD

Email Scheduler for Gmail lets you schedule email messages inside Gmail with the help of a Google Spreadsheet. You can write your messages now and Gmail will send them later at your specified date and time, thus you can schedule it to use your off peak data. The scheduler can also send recurring emails that go out automatically on daily, weekly, monthly or yearly repetitive schedule.

MICROSOFT OUTLOOK SCHEDULER

Microsoft Outlook can also schedule delivery (and reception) of email messages.

*Please note, while all care has been taken in compiling BIRRR documents, we recommend that you check with your ISP regarding off peak data if you have any concerns.  As the #datadrought mainly impacts satellite customers with off peak data we have focussed on off peak data for these customers.   Thanks to BIRRR members  Julie Stott & Kye Rosendale for assistance in compiling this document.  

Troubleshooting your Fixed Wireless Internet Connection

If you get slow speeds all the time, it’s likely the problem is at your home, so here are 10 STEPS to try before calling your RSP. (It’s a good idea to do methodical tests and make detailed notes while you’re trying to find the cause of speed problems. You might like to take screen shots of the speed test results you get, or create an account with www.speedtest.net and store them all online.) Likewise, if you are experiencing drop outs and other (non speed related issues), there could be a problem with your equipment and you will need to escalate with your provider.

If you cannot complete one of the steps, then move to the next one.

  1. Conduct Speed Tests. Run regular speed tests on the Ookla speed test hosted at speedtest.net. See the BIRRR guide. Your computer should automatically choose a speed test server located in your nearest capital city, but if it doesn’t, you can run the test again and manually choose a server. Telstra and Optus tend to have good bandwidth to their servers so try to choose theirs. You should run the speed test at various times of the day and night, especially when you think your speed is slow. That will give us a good indication as to how your service is performing. Record your the Ookla speed test results, so you can forward them to your RSP. Please keep in mind that your speed will vary depending on a number of factors including congestion at peak times. Your RSP probably doesn’t guarantee to give you 100% of the peak speed of your service 100% of the time, so check your Customer Agreement and see what it says about expected speeds.
  2. Who else is using the connection? Check that no one else in your home is downloading or streaming Ask friends or family to take a break from using the service, shut down any downloads and close YouTube. The YouTube and Netflix auto-play feature is a big data thief.
  3. Check your current usage via your RSP’s website, to make sure you’re not speed limited for exceeding your Data Allowance. This sounds simple, but RSPs get lots of calls from speed limited customers.
  4. Power cycle everything, including your modem, your router (if you have one) and your computer(s) – turn everything OFF and then turn back ON again, starting at the modem (W-NTD) and working up. A monthly reboot of everything often makes a performance difference. Do further speed tests and see if that made a difference.
  5. Use a different Browser. Download and install a fresh copy of a browser you haven’t used before. If you use Windows and Internet Explorer, try Chrome or Firefox. If you’re a Mac owner using Safari or Firefox. Sometimes browsers get clogged up with cookies and other stuff and that can affect your speed.
  6. Make Sure Your PC Is Healthy. Check for spyware, viruses, and malware. These programs are easily downloaded and installed, without your knowledge, while you’re surfing the Web. They can run undetected and have a significant impact on your Web surfing speed and overall system performance. There are plenty of free and subscription-based utilities available that will detect and eradicate these programs and prevent them being downloaded and installed in the first place. Windows users should Google how to set your computer into Safe Mode with Networking and also how to get out of Safe Mode. Reboot your Windows computer in Safe Mode with Networking and run further speed tests. This starts your computer with the bare basic software, so if you have anti-virus or some other program that’s slowing your computer, speed tests in Safe Mode will reveal that. If you notice an improvement, then you may have something wrong with your antivirus software (try disabling web shield in your antivirus software.to see if there is an improvement). Scan your computer for malware. (Anti Malwarebytes is a good program)
  7. By-Pass your WIFI connection. If you’re using the service via Wi-Fi, plug your computer directly into your router with a network cable and run some speed tests. If that solves the speed problem, your Wi-Fi signal may be poor. You may have a faulty or poorly configured router, or the Wi-Fi device drivers in your computer may need to be updated or re-configured. You should ask your local computer specialist (or a young relative) for help with device driver updates as it’s tricky if you’re not sure what you’re doing.
  8. Plug your computer directly into the modem (NBN Box) with a network cable, bypassing your router (if you have one) then reboot everything. It’s best to wait for the modem to be rebooted first then reboot your computer. Do some more speed tests, and that will tell you if your router is causing speed problems. (NB make sure you use the same port that has a cable in it already, only one port is activated by NBN – usually port 1)
    nbn Fixed wireless equipment diagram Uni D
  9. Try a different network cable, just in case that’s the problem. If you have a few of them in your home, try them all just in case you have a dud cable. Network cables lull you into a false sense of security by rarely being faulty, then when you least expect it, there they are!
  10. Try another computer (if you have one), plugged directly into the modem, in Safe Mode with Networking if it’s a Windows computer. More speed tests will tell you if you have a computer problem rather than a service problem.
    Alternatively connect your laptop (or other portable device) to a friend or neighbour’s service and see if you get the same problems.
  11. You can also try activating a second port on your service with a different provider, such as Aussie Broadband, to see if your service improves. Aussie Broadband will offer a no contract 30 day trial to enable you to see if your old provider has the congestion issue, or if the issue is with nbn.  You can read more about nbn Fixed Wireless Congestion here.
  12. If you are still having issues once you have completed the steps above, the BIRRR team can escalate for you (with nbn and your RSP – providing we have a contact with them), by filling in this form.

More information about your nbn™ Wireless Connection Box

FW Indicator lightd

You can also check out Whistle Out’s Guide to how to fix a slow nbn connection here.

*Please note, while all care has been taken in compiling BIRRR documents, we recommend that you check with your ISP regarding your own connection and speed issues.  Thanks to SkyMesh for their assistance in compiling this document. This page was updated on 15th July 2018.

Sky Muster Routers

BIRRR recommends that customers use the router offered by their provider; as this ensures ongoing support for both the service and your local network.

Now is an ideal time and opportunity to discuss your evolving network needs with both your RSP and/ or trusted technical advisor.

Before making changes, always talk to your provider and follow their advice.

Your RSP will assist with any troubleshooting of the new Sky Muster connection. This support will work best if you are using the router models that they provide.

Common Questions:

Will my old router work on SKY MUSTER?

Your existing WIFI router may be fine for Sky Muster; as long as it has a WAN port that provides Dynamic Host Configuration Protocol (DHCP). Note: 99% of ADSL routers are unsuitable for any nbn service.

If your existing WIFI router is less than 5-6 years old, 300n WIFI (minimum), has a WAN port (blue) and a 1-4 10/100Mbps LAN ports (yellow); it should work on your Sky Muster service. It may look something like this:

SM8
A typical 300n 10/100 4 LAN port router

 

Even older 802.11g routers which first arrived in 2003, will work, although they may be slower.

Should I upgrade my current router?

It may be worthwhile upgrading your current router if it is old. Current routers can offer more features that may better serve your network requirements. (Discuss this with your RSP in conjunction with your trusted technical advisor). However, a new model router is unlikely to speed up your connection, unless your existing router is too old, faulty or poorly configured.

New model routers also offer improved WIFI and may support both 2.4Ghz and 5Ghz WIFI bands. It is worth noting that 2.4Ghz generally provides better and wider coverage in a large home. If you ‘do a lot’ with your home network e.g it is connected to many devices, includes a media server and/or fast hard drives, printer(s), scanners etc; a newer router will speed up WIFI connections and data transfers within the network.

Newer routers may offer faster LAN ports (1,000Mbps) and USB ports(s) that may support a USB printer and or a hard drive. These devices may then be accessed by anyone on the network. Refer to the router manufacturer website for specifications for further information.

Any new router from your RSP or shop, will be supplied with a suitable Ethernet cable to connect the nbn NTD to your WIFI router.

Do I have to get a router?

If you want to connect more than one computer to your Sky Muster installation you will need WiFi and therefore you will need a router.

If you would prefer to LAN connect your devices (rather than WIFI), you can install a switch to accommodate the extra LAN ports. Your technical advisor can provide further information.

Is there a router that can help me manage my data usage?

It may be useful to install Gargoyle on your router. Gargoyle is a free router firmware that can be installed on certain routers. Gargoyle provides tools to both measure and conserve your precious monthly Sky Muster plan quota. It may sound complicated, but if you can perform a firmware upgrade on a router, you can install and run Gargoyle.

What router should I get?

Some providers configure their supplied routers before sending to the customer.  This means they are ‘Plug and Play’ and use the DHCP protocol.  Other Sky Muster providers use PPPOE protocol which means you will need to set up your router.  You would need to have a username and password with PPPOE, while the configuration of DHCP is automatic.

DHCP = Dynamic Host Configuration Protocol

PPPOE = Point-to-Point Protocol over Ethernet

Sky Muster™ RSP Router offers – August 2018

The following router information is provided by best endeavour.
Please confirm details with your RSP

SkyMuster Routers25May

  1. VoIP (Voice calls over the Internet) may be provided by the addition of an RSP provided Analogue Telephone Adapter (ATA). This is additional equipment, or a VoIP Compatible Router.
  2. NOTE: Some providers offer free or discounted routers, if customers sign up to a 12 or 24 month contract.
  3. Please refer to the Router Manufacturer for further specifics and information on the Router Capabilities.

300n (or 802.11n) are base model single WIFI band 2.4Ghz routers.

AC (or 802.11ac) provide faster WIFI speeds. The higher the ‘AC No.‘ the faster the router. It will likely have more user features.

Links to RSP router offerings and Manufacturer websites

D-Link

NETGEAR

TP-LINK

 

Typical Router Setup

S-NTD Router cable connections

NOTE:  The LAN cable (yellow here, can be other colours)  generally goes from UNI-D 1 on your Sky Muster Modem (NTD)  to the WAN input on the router (usually the yellow socket).

*Please note, while all care has been taken in compiling BIRRR documents, we recommend that you check with your service provider regarding your own connection issues. Updated 29/8/18

 

BIRRR survey SAYS…

2017

Link to survey – 2017 Regional Internet Access Survey Results

2016

Announcing the release of the 2016 SURVEY RESULTS for REGIONAL INTERNET ACCESS!!!

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LINK TO MEDIA RELEASE: ‘GETTING LEFT BEHIND’

Please use the following links to download the PDF’s of the results document (52 pages/1.9MB) and our media release (4 pages/1MB)

2016 Regional Internet Access Survey Results

BIRRR ‘SURVEY SAYS’ MEDIA RELEASE