Sky Muster Routers

BIRRR recommends that customers use the router offered by their provider; as this ensures ongoing support for both the service and your local network.

Now is an ideal time and opportunity to discuss your evolving network needs with both your RSP and/ or trusted technical advisor.

Before making changes, always talk to your provider and follow their advice.

Your RSP will assist with any troubleshooting of the new Sky Muster connection. This support will work best if you are using the router models that they provide.

Common Questions:

Will my old router work on SKY MUSTER?

Your existing WIFI router may be fine for Sky Muster; as long as it has a WAN port that provides Dynamic Host Configuration Protocol (DHCP). Note: 99% of ADSL routers are unsuitable for any nbn service.

If your existing WIFI router is less than 5-6 years old, 300n WIFI (minimum), has a WAN port (blue) and a 1-4 10/100Mbps LAN ports (yellow); it should work on your Sky Muster service. It may look something like this:

SM8

A typical 300n 10/100 4 LAN port router

 

Even older 802.11g routers which first arrived in 2003, will work, although they may be slower.

Should I upgrade my current router?

It may be worthwhile upgrading your current router if it is old. Current routers can offer more features that may better serve your network requirements. (Discuss this with your RSP in conjunction with your trusted technical advisor). However, a new model router is unlikely to speed up your connection, unless your existing router is too old, faulty or poorly configured.

New model routers also offer improved WIFI and may support both 2.4Ghz and 5Ghz WIFI bands. It is worth noting that 2.4Ghz generally provides better and wider coverage in a large home. If you ‘do a lot’ with your home network e.g it is connected to many devices, includes a media server and/or fast hard drives, printer(s), scanners etc; a newer router will speed up WIFI connections and data transfers within the network.

Newer routers may offer faster LAN ports (1,000Mbps) and USB ports(s) that may support a USB printer and or a hard drive. These devices may then be accessed by anyone on the network. Refer to the router manufacturer website for specifications for further information.

Any new router from your RSP or shop, will be supplied with a suitable Ethernet cable to connect the nbn NTD to your WIFI router.

Do I have to get a router?

If you want to connect more than one computer to your Sky Muster installation you will need WiFi and therefore you will need a router.

If you would prefer to LAN connect your devices (rather than WIFI), you can install a switch to accommodate the extra LAN ports. Your technical advisor can provide further information.

Is there a router that can help me manage my data usage?

It may be useful to install Gargoyle on your router. Gargoyle is a free router firmware that can be installed on certain routers. Gargoyle provides tools to both measure and conserve your precious monthly Sky Muster plan quota. It may sound complicated, but if you can perform a firmware upgrade on a router, you can install and run Gargoyle.

What router should I get?

Some providers configure their supplied routers before sending to the customer.  This means they are ‘Plug and Play’ and use the DHCP protocol.  Other Sky Muster providers use PPPOE protocol which means you will need to set up your router.  You would need to have a username and password with PPPOE, while the configuration of DHCP is automatic.

DHCP = Dynamic Host Configuration Protocol

PPPOE = Point-to-Point Protocol over Ethernet

Sky Muster™ RSP Router offers – August 2018

The following router information is provided by best endeavour.
Please confirm details with your RSP

SkyMuster Routers25May

  1. VoIP (Voice calls over the Internet) may be provided by the addition of an RSP provided Analogue Telephone Adapter (ATA). This is additional equipment, or a VoIP Compatible Router.
  2. NOTE: Some providers offer free or discounted routers, if customers sign up to a 12 or 24 month contract.
  3. Please refer to the Router Manufacturer for further specifics and information on the Router Capabilities.

300n (or 802.11n) are base model single WIFI band 2.4Ghz routers.

AC (or 802.11ac) provide faster WIFI speeds. The higher the ‘AC No.‘ the faster the router. It will likely have more user features.

Links to RSP router offerings and Manufacturer websites

D-Link

NETGEAR

TP-LINK

 

Typical Router Setup

S-NTD Router cable connections

NOTE:  The LAN cable (yellow here, can be other colours)  generally goes from UNI-D 1 on your Sky Muster Modem (NTD)  to the WAN input on the router (usually the yellow socket).

*Please note, while all care has been taken in compiling BIRRR documents, we recommend that you check with your service provider regarding your own connection issues. Updated 29/8/18

 

Preparing For nbn™ Sky Muster™

Are you ready for Sky MusterTM 

Once you have ordered your Sky Muster service (with your provider) the below steps will walk you through how to prepare for your installation.  You can check out the nbn Guide on How to prepare for your Sky Muster Installation here.

The BIRRR article below will also help you cover the bases, including:


SATELLITE DISHES

Q: Who will co-ordinate this part of install?  A: nbn, via your chosen ISP (provider)

Most Sky Muster dishes are more compact than earlier satellite installations and more like a large Foxtel dish.  Customers don’t have much control over dish installation – nbn will allocate (at the time of order) which dish your premises will get, determined for your location – although you can suggest to installer WHERE generally on the roof might suit your office setup most.

SM2

Example of Sky Muster Satellite Dish

There are three sizes of dish; 80cm, 120cm and 180cm; and two transmitters’ (TRIA’s); a 3W and a 6W. That makes six possible combinations. Well over 90% of premises will get the 80cm/3W combination.

The three dishes have different mounting capabilities. The 80cm can go on a wall, on a tin roof or on the gutter of a tile roof. The 120cm can go on a wall or on a tin roof. The 180cm is a pretty special size that won’t be used much, but it’s a non-penetrating ground mount.


NTD (nbn connection box) INSTALLATION

Who will co-ordinate this part of install?  A: nbn, via your chosen ISP (provider)

This schematic of a typical Sky MusterTM installation shows the NTD and a WIFI router. The installer is responsible for installing the dish on your roof and the nbn (NTD) box in your house.  They are NOT responsible for connecting your router and home network.

SM1


RETHINKING YOUR HOME NETWORK

Q: Who you will deal with?  A: your chosen ISP (provider) and nbn installer

The Sky MusterTM installation may be an opportunity to rethink how your existing home network is configured and where the key equipments are located.

  • Is your current modem in the best location?
  • Is it handy to your WIFi router?
  • Where is your printer?
  • Is the WIFI router in the best location to provide coverage throughout your home?

BASIC FACTS to keep in mind:

– The provisional maximum cable distance from the Sky MusterTM satellite dish to the Network Termination Device (NTD) is 50m.

– The nbn™ standard practice is to wall mount the Sky MusterTM NTD to keep it out of the way of damage, tripping hazard etc.

– The NTD must be adjacent to a power socket.

– A special blue coloured, single coaxial cable from the dish will terminate at a wall plate.

– The Sky MusterTM NTD consumes around 40W continuous and is quite warm/ hot to the touch.

NB More details are available in the nbn™ Sky Muster User Guide

Screen Shot 2015-12-15 at 9.16.16 AM


 

ROUTERS

Q: Who you will deal with?  A: Your ISP (provider) and if necessary your IT expert

See the BIRRR document on Sky Muster Routers

*Before making changes to your home network, always talk to your provider and follow their advice.


 

ADDING A VOICE OVER INTERNET PROTOCOL (VOIP) SERVICE TO SKY MUSTERTM

Q: Who you will deal with?  A: Your ISP (provider)

See the BIRRR document on Voice Services over Sky Muster.

You should keep your existing landline as this service will continue to be maintained for Sky Muster customers as part of the Universal Service Obligation. You may find that keeping the landline for incoming calls only and using VoIP for outgoing calls may be a useful cost benefit compromise. Two phone services for less than the price of one.


 

SKY MUSTER ‘EDUCATIONAL’ NTD PORT.

Who you will deal with?  A: The Education Port on Sky Muster differs in each state, depending on your department of education policies.

A specific ‘education’ port is available for students who are home schooled or enrolled in an approved school of distance education.  Availability differs in each state. BIRRR advises you to check with your state’s Department of Education regarding your eligibility.

Additional routers and equipment may be necessary to access the education port.

Your RSP may assist with the initial service installation, router provisioning and equipment configuration. You will need a student ID to access the port.

Further information is available in the BIRRR Document What is an Educational Port.

 


*Please note, while all care has been taken in compiling BIRRR documents, we recommend that you check with your service provider, regarding your Sky Muster connection and equipment needed. Updated 29/8/18