What is Congestion ?
Congestion on a nbn Fixed Wireless connection can result in your service slowing down during peak time periods. nbn Fixed Wireless has a finite design capacity and when everyone wants to stream video (termed high concurrency) in the evening on a tower, that is close to design capacity, then some congestion will ensue. nbn are working to ensure a minimum 6Mb/s peak time experience by the end of the 2018. Other causes of congestion include too many users on a tower, how a providers CVC (the Connectivity Virtual Circuit) is managed or a tower in need of an upgrade.
Another key reason for slow nbn performance is your home equipment that is either supplied by your RSP or yourself. Contact your RSP to ensure that this equipment is best configured for your use.
NB: nbn Fixed Wireless congestion due to tower overload is NOT widespread. The vast majority of fixed wireless customers enjoy a congestion free experience.
You can also try activating a second port on your service with a different provider, such as Aussie Broadband, to see if your service improves. Aussie Broadband will offer a no contract 30 day trial to enable you to see if your old provider has the congestion issue, or if the issue is with nbn.
Whirlpool List of Congested nbn Wireless Towers – please note this is only a guide to congested towers, that has been compiled from Whirlpool Users experiences.
If you are having issues with your nbn Fixed Wireless Service, your first point of contact should always be your provider.
If your provider does not get the issue resolved, in certain cases BIRRR (and providing you have tried to help by following the tips above) can escalate your issue, please complete this form:www.tinyurl.com/BIRRRnbnFWfault
*Please note, while all care has been taken in compiling BIRRR documents, we recommend that you check with your RSP regarding your own connection issues. Thanks to John Kitchener for assistance in compiling this document. This page was updated on 17th July 2018.