Problems with your NBN connection?

Until now, BIRRR has spent considerable time troubleshooting nbn issues – we now ask that these issues are directed to NBN or your provider. It doesn’t mean we don’t care, or can’t help if you continue having issues after you have tried these alternate contacts.

NBN now has a new ‘specialised regional support team’  inside the existing nbn contact centre which customers can call directly, dealing with a wide range of issues. BIRRR welcomes this improvement, as we have consistently called for this contact centre to be created. We also appreciate that NBN has acknowledged the work the BIRRR team has done up until now.

We are looking forward to spending more of our time advocating for RRR communication needs, rather than troubleshooting. BIRRR encourages providers to follow NBNs lead and establish their own specific RRR contact centres.


For ‘GETTING CONNECTED’ PROBLEMS

  • Not sure what type of NBN connection you can get? Visit here and type in your address (you may have to drag the marker over your house).
  • If you are ‘on the fringe’ of a footprint(eg just outside a Fixed Wireless area and are seeking to get fixed wireless) then you can contact NBN and ask to be reclassified. You will need to provide them with your address and GPS coordinates (Find your GPS via Google Maps here)
  • Your address is not there? You can contact NBN and ask to be reclassified. NBN’s engineers will then evaluate your situation and potentially change your designated nbn technology to fixed wireless. You will need to provide them with your address and GPS coordinates (Find your GPS via Google Maps here)

CONTACT NBN at 1800 OUR NBN (1800 687 626) or send an email to info@nbnco.com.au

 NB: the nbn co call centre will not be able to help with tower/nbn activation dates, nor will the BIRRR team. The ‘nbn co check your address’ site has a date of service available.

For INSTALLATION PROBLEMS:

  • Cancelled/Postponed installations?  Contact NBN and report your problem! NBN have set up new procedures and are trying to be more helpful.
  • Installer fails an install?If you feel that they could have tried harder (different locations on your property, tried a 3m mast etc)  Contact NBN.
  • Equipment is installed, but not working.  Try the power cycle routine (see here). Try the different ports on your NBN box, power cycle in between swaps. If still not working contact your service provider (RSP). Make sure you get a ticket number.

 For CONNECTION PROBLEMS:

  1. If you don’t have a working connection, please try a power cycle routine once with a computer plugged directly into the NBN modem. See here to see how to do a power cycle correctly (the article is about SkyMuster, but the principle is the same). If you have a SkyMuster connection check here for further details.
  2. If you are still offline check the service status pages offered by SkyMesh who lists unplanned outages here, and Iinet  who list scheduled maintenance events here, to make sure your problem is not a widespread problem. Activ8me Facebook page and the ANT Facebook page also list outages when they know about them.
  3. You can also ring the NBN hotline for SkyMuster outages. They will tell if a beam is down, an earth station (many beams) is down or the outage is national
  4. If you are offline and it is not a widespread problem, please contact your RSP (service provider), make sure you get a ticket number. Send an email (if you can) to your RSP support about the problem, so they know it exists, especially if the callback queues are long (if the queues are long, it means that many customers have a problem).
  5. Contact your service provider (RSP) when you have problems with your speed, dropouts, excessive data usage.

nbn-call-centre

If you have tried the options above and you still need help either post in the BIRRR Facebook group or  send an email to birrraus@gmail.com


nbn co recently announced:

  • call centre policy and protocols have changed so that satellite end users will not be referred immediately to their RSP.
  • nbn’s call centre will now be able to provide basic network outage information so that callers will at the very least know if the network is down in their area.
  • set up ‘a dedicated regional support team inside this call centre to handle rural addressing issues, location I.D generation, non-standard fixed wireless installs, or other issues that people living in regional, rural and remote areas experience’.
  • nbn will also incorporate this approach into its official Facebook page, nbn Australia.

Announcement from NBN about their SkyMuster issues (Nov 2016):

‘By now you have no doubt heard about Sky Muster, nbn’s $1.8 billion custom-built broadband satellite delivering fast internet to the bush. While nbn has heard many stories of people having a great Sky Muster experience, we have also heard your concerns. These concerns are something nbn takes very seriously and the company wants to directly address them here. 

nbn is currently implementing a satellite service improvement programme, which is being led by a committed task force to address and resolve the issues identified. Some of the corrective action already undertaken includes software fixes to reduce connection times and configuration updates to improve the stability of the service. This work is ongoing and has seen a substantial improvement in network stability.

nbn has implemented changes to our call centre and social media processes which means we are now providing network information directly to end users as it becomes available. We have also set up a dedicated regional support team in our call centre to handle regional-specific queries. In addition, nbn is working with our retail providers and delivery partners to help improve the installation process and ensure the number of rescheduled and missed appointments is minimised.

The Sky Muster technology is breaking new ground and as with any new technology, particularly one as complex as satellite broadband, there are issues early in the roll-out that need to be worked through.

nbn acknowledges that we need to get this right as soon as possible and we are working hard to do just this as we ramp up to connect more than 10,000 premises a month to Sky Muster.’  (source: nbn co )

Contact a Politician

Here is basic letter to get you started! (Click here to open it)  – Please make sure you replace the RED wording with your own relevant details.

Details for the relevant MPs to contact on matters of NBN and internet problems:

Senator the Hon Mitch Fifield
Manager of Government Business in the Senate
Minister for Communications
Minister for the Arts
Liberal Party of Australia
https://www.aph.gov.au/Senators_and_Members/Contact_Senator_or_Member?MPID=D2I
https://www.facebook.com/SenatorFifield
https://twitter.com/SenatorFifield

Senator the Hon Fiona Nash
Deputy Leader of The Nationals
Minister for Local Government and Territories
Minister for Regional Communications
Contact Form
https://www.aph.gov.au/Senators_and_Members/Contact_Senator_or_Member?MPID=e5g
PO Box 6100, Senate, Parliament House, Canberra ACT 2600

The Hon Paul Fletcher MP
Minister for Urban Infrastructure
Liberal Party of Australia
Paul.Fletcher.MP@aph.gov.au
PO Box 6022, House of Representatives, Parliament House, Canberra ACT 2600
https://www.facebook.com/paulfletchermp
https://twitter.com/PaulFletcherMP

ANTHONY ALBANESE
Shadow Minister for Infrastructure, Transport, Cities and Regional Development

334a Marrickville Road, Marrickville, Sydney NSW 2204
a.albanese.mp@aph.gov.au
https://www.facebook.com/AlboMP
https://twitter.com/AlboMP

MICHELLE ROWLAND
Shadow Minister for Communications

230 Prospect Hwy, Seven Hills NSW 2147
Michelle.Rowland.MP@aph.gov.au
https://www.facebook.com/mrowlandmp

Scott Ludlam’s Office (Greens)
8 Cantonment Street, Fremantle, WA 6160
Ph: 08 9335 7477
toll free (WA only) 1300 733 450
Fax: 08 9335 7499
senator.ludlam@aph.gov.au

Contact details for all MPs  here

Complaining to the TIO

Complaining to the Ombudsman WHEN the fault is not the providers; (as is 99% of the current Sky Muster problems) does absolutely nothing, zip and zero … except damage and create more work for a provider already up to their ears and battling with a re-recalcitrant wholesaler ie nbn.

  • You can only lodge a claim citing your provider.
  • You cannot lodge a claim against Hills, SkyBridge, Ericsson or nbn (Sky Muster faults).

Your service provider most likely gets whacked with an automatic fee (for details click here) and if you may find that they dump you as a customer. It will be one option offered by the TIO (and probably also mentioned in the RSP’s Terms & Conditions), then you only have yourself to blame.

If I was a provider … I’d dump you if it was not my fault and I had already explained that it wasn’t my fault and that it was out of my control.

Much better in the Sky Muster case, to lodge your problem very forcefully with a Government politician. Contact details for a government politician are here

Most certainly if your provider has not tried to help you AND you have given them every opportunity to resolve the problem; then go to the ombudsman with both barrels.

See how to make a complaint here, https://www.tio.com.au/making-a-complaint
You need to have made a complaint to your telecommunications service provider and it is unresolved, before you can complain to the TIO. You also need the relevant information when you lodge your complaint; for example, dates of important events and names of people you have spoken to.

The TIO will investigate landline, mobile and internet services, including:

  • contracts
  • connecting new services
  • transferring services
  • SIM unlocking fees
  • faults, dropouts and poor coverage
  • billing mistakes
  • billing and supply of mobile premium services
  • debt collection
  • services provided over the National Broadband Network (NBN)

Full details of all that the TIO will investigate are listed here

The TIO will not investigate (among others) the following:

  • ADSL internet not being available to you because there is no infrastructure
  • NBN services not being available to you because there is no infrastructure

 *Please note, while all care has been taken in compiling BIRRR documents, we recommend that you check with NBN or your RSP regarding your own connection issues.

Kindly prepared and illustrated for BIRRR by John Kitchener 12/7/2016

 

Troubleshooting your Fixed Wireless Internet Connection

If you get slow speeds all the time, it’s likely the problem is at your home, so here are 10 STEPS to try before calling your RSP. (It’s a good idea to do methodical tests and make detailed notes while you’re trying to find the cause of speed problems. You might like to take screen shots of the speed test results you get, or create an account with www.speedtest.net and store them all online.)

If you cannot complete one of the steps, then move to the next one.

  1. Conduct Speed Tests. Run regular speed tests on the Ookla speed test hosted at speedtest.net. See the BIRRR guide. Your computer should automatically choose a speed test server located in your nearest capital city, but if it doesn’t, you can run the test again and manually choose a server. Telstra and Optus tend to have good bandwidth to their servers so try to choose theirs. You should run the speed test at various times of the day and night, especially when you think your speed is slow. That will give us a good indication as to how your service is performing. Record your the Ookla speed test results, so you can forward them to your RSP. Please keep in mind that your speed will vary depending on a number of factors including congestion at peak times. Your RSP probably doesn’t guarantee to give you 100% of the peak speed of your service 100% of the time, so check your Customer Agreement and see what it says about expected speeds.
  2. Who else is using the connection? Check that no one else in your home is downloading or streaming Ask friends or family to take a break from using the service, shut down any downloads and close YouTube. The YouTube and Netflix auto-play feature is a big data thief.
  3. Check your current usage via your RSP’s website, to make sure you’re not speed limited for exceeding your Data Allowance. This sounds simple, but RSPs get lots of calls from speed limited customers.
  4. Power cycle everything, including your modem, your router (if you have one) and your computer(s) – turn everything OFF and then turn back ON again, starting at the modem (W-NTD) and working up. A monthly reboot of everything often makes a performance difference. Do further speed tests and see if that made a difference.
  5. Use a different Browser. Download and install a fresh copy of a browser you haven’t used before. If you use Windows and Internet Explorer, try Chrome or Firefox. If you’re a Mac owner using Safari or Firefox. Sometimes browsers get clogged up with cookies and other stuff and that can affect your speed.
  6. Make Sure Your PC Is Healthy. Check for spyware, viruses, and malware. These programs are easily downloaded and installed, without your knowledge, while you’re surfing the Web. They can run undetected and have a significant impact on your Web surfing speed and overall system performance. There are plenty of free and subscription-based utilities available that will detect and eradicate these programs and prevent them being downloaded and installed in the first place. Windows users should Google how to set your computer into Safe Mode with Networking and also how to get out of Safe Mode. Reboot your Windows computer in Safe Mode with Networking and run further speed tests. This starts your computer with the bare basic software, so if you have anti-virus or some other program that’s slowing your computer, speed tests in Safe Mode will reveal that. If you notice an improvement, then you may have something wrong with your antivirus software (try disabling web shield in your antivirus software.to see if there is an improvement). Scan your computer for malware. (Anti Malwarebytes is a good program)
  7. By-Pass your WIFI connection. If you’re using the service via Wi-Fi, plug your computer directly into your router with a network cable and run some speed tests. If that solves the speed problem, your Wi-Fi signal may be poor. You may have a faulty or poorly configured router, or the Wi-Fi device drivers in your computer may need to be updated or re-configured. You should ask your local computer specialist (or a young relative) for help with device driver updates as it’s tricky if you’re not sure what you’re doing.
  8. Plug your computer directly into the modem (NBN Box) with a network cable, bypassing your router (if you have one) then reboot everything. It’s best to wait for the modem to be rebooted first then reboot your computer. Do some more speed tests, and that will tell you if your router is causing speed problems. (NB make sure you use the same port that has a cable in it already, only one port is activated by NBN – usually port 1)
    nbn Fixed wireless equipment diagram Uni D
  9. Try a different network cable, just in case that’s the problem. If you have a few of them in your home, try them all just in case you have a dud cable. Network cables lull you into a false sense of security by rarely being faulty, then when you least expect it, there they are!
  10. Try another computer (if you have one), plugged directly into the modem, in Safe Mode with Networking if it’s a Windows computer. More speed tests will tell you if you have a computer problem rather than a service problem.
    Alternatively connect your laptop (or other portable device) to a friend or neighbour’s service and see if you get the same problems.

More information about your nbn™ Wireless Connection Box

FW Indicator lightd

MEDIA RELEASE: ‘GETTING LEFT BEHIND’ (Survey results)

MEDIA RELEASE:  ‘GETTING LEFT BEHIND’
Internet Survey unearths critical need for widespread changes to combat #DataDrought

The Better Internet for Rural, Regional and Remote Australia (BIRRR) Regional Internet Access Survey, released this week, has revealed critical problems with Australia’s current internet options, and warns of long-term consequences if changes are not urgently made.

The survey, distributed through the BIRRR Facebook group, investigates current consumer conditions for people in rural, regional and remote areas of Australia using the internet.

The in-depth report found that rural, regional and remote people are severely disadvantaged in terms of access, speeds, cost and reliability of their internet connections, whether they be via mobile broadband or via satellite.

These issues have had (and continue to have) a dramatic effect on rural, regional and remote peoples business, the education of their children and themselves, and on their personal well-being.

It also illustrates the notion – even with the onset of NBN’s Skymuster – that data growth will soon outgrow the nbn Fair Use Policy that will see 75GB/month peak use data limits on customers.

Among the statistics revealed from this survey:

Internet in RRR Australia is mainly used for business (Fig 2, p 8)
88% of RRR respondents stated current data did not meet their needs (Fig 5, p10)
Mobile Broadband costs those surveyed an average of $9.27 per GB, with some consumers paying up to $20 per GB. (p18)
Satellite broadband costs an average of $15.96 per GB, with some consumers paying up to $70 per GB (Table 20, p 28)
63% of respondents are shaped more than 6 times per year, with over 40% being shaped every single month. (Table 11 p 19 for mobile, Table 23, p 29 for satellite)
74% of mobile broadband users (Fig 11, p21) and 89% of satellite users (Fig 18, p 30) have download speeds under 5Mbps
72% of mobile broadband users had to purchase extra equipment at their own cost, usually between $1000 – $2000 (Fig 20, p33)
73 % respondents do not have reliable mobile coverage (Fig 20, p33)
41% said their address would not register on the NBN database. (Fig 21, p 35)
65% of people not confident that they are aware of their nbn options (Fig 23, page 40)
92% gave a score of six or above indicating that they would recommend the BIRRR to friends and family (Fig 24, p 41)

BIRRR founder and admin Kristy Sparrow said the results reinforce the need for an independent telecommunications advisory body to help guide consumers through the bush broadband ‘jungle of options and answers’, along with an established universal service guarantee for regional Australians.

“There needs to be an established service guarantee for internet services Australia wide. Service for regional, rural and remote customers should be equitable in terms of speed, download capabilities and costs.

“If this does not occur regional Australia will be left (even further) behind.”

The survey was conducted up to the end of January 2016, and reflects the incredible frustrations endured by those living and using internet beyond Australia’s city limits.

“There is little doubt that the world is becoming more and more centred around the internet – from business accounting clouds to online education courses and distance education, from virtual medical consultations to emergency contact points, from the latest app developments for farming ventures and simple tools of communication, it’s all happening online.

“Internet access is no longer an ‘option’ – it’s an essential part of everyday life.” (Internet access was declared a basic human right by United Nations in 2011.)

The BIRRR survey reflects also community concerns about accommodating the growth of data use.

“People are clearly worried that as more and more activities become data hungry, current and proposed plans will be unable to handle the extra load. We already know data use growth is a continuing upward trend: The Australian Bureau of Statistics (ABS) reports the average broadband downloads grew more than 33 per cent from December 2013 to December 2014.”

This same ABS report showed that, on average, each Australian household has eight Internet connected devices – already many bush connections cannot support that load, and there is increasing concern that data limits announced for SkyMuster by nbn will simply not be sufficient into the future.

“Currently internet connectivity does not meet the educational, business, health & welfare needs of regional Australians. Peak Data of 75GB on NBN satellite will not future proof Australia’s data needs. Nor will it end the #datadrought. The Long Term Satellite is not a long term solution for rural, regional and remote users of the internet. “

Another major ‘sticking point’ are off-peak periods to be enforced via Skymuster.

“With much of the data available on plans currently being offered to customers looking to use SkyMuster only accessible between 1am and 7am, it is simply not ‘user friendly’,” Mrs Sparrow said.

“This survey illustrates clearly that regional Australians are frustrated with their current set-ups and not confident about long-term ‘fixes’ such as the Skymuster satellite (LTSS).”

Full survey findings here: 2016 BIRRR SURVEY RESULTS
For further information: birrraus@gmail.com


Following: illustrations from the 2016 BIRRR survey report

  data survey map

Respondents came from right around Australia.

meeting needs image

Overwhelmingly, current services do not meet needs.

mobile download upload speeds

sat upload download speeds

cost to access mobile service

nbn addressing issues

Among the many hurdles – registering to find out nbn availability!

birrr preferred info

Figure 24: Reinforcing the need for an independent telecommunications advisory body to help guide consumers through the bush broadband ‘jungle of options and answers’.

A very special thanks to Rachel Hay, PhD Student & Sessional Lecturer, James Cook University, Townsville, for compiling and analysing survey data for this report.

BIRRR nbn™ Fixed Wireless Success Stories

Much of our volunteer time at BIRRR Headquarters is taken up troubleshooting people who live ‘just outside’ nbn™ fixed wireless ‘purple’ coverage areas.  Here are some of the stories from people we have helped to get fixed wireless.

image001

Sample of BIRRR Success Story, who lived outside ‘purple coverage area’

Amanda :  Huge difference to us. No drama streaming Netflix, Xbox Live etc etc during school holidays. Now back at school have SKYPEd with tutors able to read children’s work sheets from video, easily downloaded lesson material during actual lesson! Husband can work easily from home. Haven’t come close to monthly limit. Not too mention cost – have no idea what we were spending on internet with recharges for mobile broadband. Kids can log into school portals no problems. Can do research for assignments from home. I can access bank first go. The list is endless.

Emma:  It’s been awesome to have faster internet, I don’t have to avoid using several devices at a time. Emails with attachments send so quickly and uploading files (I am studying online so do a fair bit of both). I’ve had an issue with the nbn™ speed being much slower the last week or so than what it initially was but it’s still at least twice as fast as what we had before even when it’s running ‘slow’. We have a higher data allowance for a better price due to not being restricted to Telstra. Our allowance wasn’t low before, but it’s now more than double what we had before and for a lower price. No longer having to pay home phone line rental just to have internet as well (changed over to voip). I went so crazy downloading last month – we watched full series of at least 3 different tv shows (probably about 15 seasons between all the shows watched), I downloaded xbox games, a heap of stuff on the computer and a lot of browsing and watching videos with everyone home for a few weeks. I didn’t even get to half our allowance!

Yolande:  Financially we are saving $30 a month just on our Internet bill (plus actually getting decent service for our money) not to mention not using additional data on our phones. kids have only just gone back to school but no doubt having internet for whole month instead of running out after 1-2 weeks will help them with their school work. Suppose you could say has also helped family relationships as no fights over who used all the data lol. Must say hardly most important issue given people struggling to run businesses etc but it was nice to have decent internet over school hols so kids could watch movies etc things they could never do on mobile broadband so b i suppose there has been a social benefit as well. It is just nice to feel like part of the modern world again cant you thank you enough for your help.

Kain: Much better. Higher speeds, less latency, cheaper, bigger data allowances. Much more stable connection than the mobile broadband. Average speed now is 22 down 4 up. Video streaming is actually possible now, and the data lasts the whole month. You can read more about Kain’s story here.

Barb:  Yes thank you Kristy. I’m finding nbn™ fixed wireless with SkyMesh way better than the crap local provider service I’d had to battle with previously – the crap service where speeds varied down to dialup , data would be used without being used and their solution to any problem was to blame the customer.

Margie: Cost saving I would say is the biggest positive in  wireless NBN. We have house phone and internet in one. Speeds, data allowance, clear phone line 100% plus advantage of NBN. ( South Burnett – north Nanango)

Chris:  A Great Leap Forward. Haven’t saved any money yet (Telstra won’t let us out of our contract) but having a good data allowance from Aussie Broadband is wonderful. We can run our business, communicate with our friends, and have much lower stress levels about going over our data limit. When the grandkids come to stay they are happy too. Thank you BIRRR !! (We are in South Gippsland, Vic).  You can read more about Chris’ Story here.

Lisa:  Kristy your help has made a huge difference to us. After being told countless times we couldn’t get nbn™ your request for a desktop study changed everything!! We had wireless broadband with Telstra. We were hooked up to nbn™ 2 weeks ago! Speed is about the same and this one drops out much more but the cost saving is enormous, over $1500 a month! We were trying to run our farm business, our business in Sydney all on 25gb. We had to keep adding data packages which meant we were spending at least $1800 every month. Plus I do the marketing for a charity in town and I have to manage their website and social media. The whole thing was a nightmare!  Not saving money yet as had to pay out Telstra but we will soon. Can’t thank you enough.

Narelle:  Huge difference to us. Tv reception is shocking so we are now able to stream, Netflix and iview got quite a workout during the holidays. I’m returning to study to complete a Masters through Distance Ed, could not have done this without fixed wireless, cost would have been crazy.  A lot of Ag research done on line now, great for our business My daughter is able to do Reading Eggs at home now as well as at school. They are about to start maths seeds, which is a similar programme, we can do this at home as well without me worrying about the cost of data. We actually feel like it has had a big impact on our life, much more than we originally thought it would have. Large data allowance for a fraction of what we were paying and a lot more stable service. Very few drop outs compared to mobile internet. Thanks to Kristy and BIRRR!  We live in the Wimmera in Victoria.

Ku:  It’s been life changing. My son can easily access his school work through CDSE. We have better access for my research and work as well as managing our business. Amazing. All for significantly less cost. Thanks Kristy!! Near Rockhampton.

Helen:  Huge positive difference! 5 x the data for the same cost, good speeds and reliable/stable connectivity mean that our entire family benefit but especially our farm business. We are so amazed at the difference and hugely grateful and appreciative of the service we now have. It was a long, frustrating road to get there, and it would not have happened at all without Kristy and BIRRR 😀

Julie:  It has made a HUGE difference to our lives I can now down load emails and and my children can access it for homework!! It works out cheaper because I get 300+% more down load we are even getting to enjoy movies I can’t thank you enough Kristy for what you did for us !!
Linda:  Wow it is unbelievable the difference your assistance has made Kristy. We have been connected for just over 2 months with every services we could get. NLIS transfers and BAS lodgements take minutes. Netflix Stan Presto Foxtel iq3 not having to worry about being shaped is amazing. Kids have no issues with studies or online gaming. The cost savings are huge. Now just need to have Telstra allow users to share the some of their data limit with remote users.

Beck:  Kristy helped us get NBN, when we’d previously been told we couldn’t get enough reception. Between Mark Moore and Kristy, we were able to get it sorted and without their help, it just would not have happened! Previously we were on NGW and mobile broadband. $300+ per month minimum. My son had been doing BSDE in semester 1 2015 and poor reception and increasing frustration trying to connect and lodge assignments certainly added to the decision to change to local state school (which has luckily worked out!). Aside from this, the actual business of running a farm was so difficult – emails may or may not send or load, forms couldn’t be downloaded, the spinning “loading” internet wheel would drive us mad! And forget trying to download/watch a movie, music, videos etc, it just wasn’t worth it. Things are now so much improved – internet banking works without cutting out, emails flying in and out (and load!), we can watch YouTube and video links easily and even complete surveys! And the added advantage of being able to watch shows via Presto, iview etc has been great, especially with 3 generations in the one house with very different viewing habits lol. Additionally we have nearly halved our phone bill monthly which is a massive benefit. Sorry for such a long reply but it was too hard to summarise the benefits and to express what a change BIRRRA and Mark, and particularly Kristy have made! We are approx. 45km from Kingaroy.

 

image001

Example of BIRRR Success Story – outside of ‘purple zone’ and now connected to fixed wireless.

Jenni:   Yes definitely. cheaper and much more data, also think its faster. Great result, worth all the phone calls and hassles I had. Thanks so much to BIRRR helpers.

Patricia:  We had been requesting a test for nearly 2 years just for the testing, when I phoned I always tried to explain the position etc but the last answers were we failed the computer test, I phoned at least every month, the staff were always lovely and patient, but I could not get past the computer test. 2 weeks ago I private messaged you regarding our position within 2 hours of my message you PMed me and the local contractor phoned me, I was amazed how quick you got things moving. The contractor came 2 days later and tested the reception and BINGO he picked up 3 signals, one being -82% which is very good indeed……The plan we have gone with includes 500 gb data telephone calls to local, national and mobiles…….$119.00 p/m incredible…we were paying $100.00 for 15 gb mobile broadband and $45 p/m for home line for only local and national calls……I am a Web Designer, my husband is an entertainer, the documents we have to send and receive are large. Having this will be a huge difference.We will be looking forward to Netflix and other wonderful services. Another is I have started free workshops at Nanango for digital devices this will help me downloads tutorials etc for the students….This would not of been achieved without the assistance of Better Internet For Rural, Regional And Remote Australia (BIRRR) and especially Kristy.
Michael:  We have only been connected for a couple of days but the process was almost seamless and the using the Fixed Wireless is far superior to anything else we have used. With our usage, and once the old services are cancelled we will save in the vicinity of $140.00/month. Thanks again to the BIRRR team especially Kristy 🙂

Alan:  Thanks to Kristy and BIRRR, my family now has nbnfixed wireless. Cannot thank you more then enough.. Originally outside the ‘purple’ area with my only option looking forward was sky muster but ended up with a signal strength of 87db two foot off my roof peak. BIRRR opened doors to the nbn™ that my phone calls couldn’t. 🙂

Colin: Thanks to these ladies of BIRRR (Kristy & Julie)  I just had one of my customers connected Yesterday to Fixed Wireless nbn™ that had been failed before as not in the coverage area. He is now connected & loving the speed around 19Mbps.

nbn™ even blogged about our success stories – you can read about it here

BIRRR Success stories taken from the BIRRR Facebook Group 24/4/16

 

How to find your Latitude and Longitude using Google Maps

Google Maps is a web application that allows users to find and search for locations, get directions, and view street view maps using a scalable, virtual map interface via their browser. The service is powered by high-resolution satellite images, allowing users to zoom in on maps, sometimes down to street level, through the Street View feature.
This article provides details for how to get longitude and latitude for any given location using Google Maps. Your co-ordinates will offer the best information for nbn™ and your service provider to locate you.
1. Go to https://www.google.com.au/maps/

Google Maps2.  Enter the city, town, country, address, or other location you want to find the longitude and latitude for and click the “Search Maps” button.

 

google maps 2

 

A red marker is placed on the map, pinpointing the location you have entered.

3. Right-click the red marker or a surrounding area and select the “What’s here?” option from the context menu.

 

google maps 3

4.  A pop up appears with the location latitude and longitude displayed. This will also drop a grey arrow marker on the map.

google maps 4

5.  Left click on the latitude and longitude. The side panel displays the details of the location.

 

google maps 56.   Copy and paste details as required from the side panel.

*Please note, while all care has been taken in compiling BIRRR documents, we recommend that you check with your service provider, regarding your own addressing issues.

Prepared  for BIRRR by John Kitchener 24/4/2016