- If you don’t have a working SkyMuster connection, please try a power cycle routine once with a computer plugged directly into the NBN modem (wait at least 30 minutes before going to the next step). See here to see how to do a power cycle correctly.
- If you are still offline please contact your service provider. Send an email (if you can) to your support about the problem, so they know it exists. If you have to call it may involve a long wait if there are many problems. Keep records of who you have phoned/emailed, dates and ticket/fault numbers
- Contact nbn – 1800 OUR NBN or via their FaceBook page or email: firstname.lastname@example.org to see if there are any widespread outages. The RSPs that have network status information are
- SkyMesh also have a network status page that is usually up to date at https://www.skymesh.net.au/advisories/
- Active8me post network outages on their FaceBook page here (like their page and the updates will appear in your newsfeed) and on their network status page here.
- Iinet posts all the planned maintenance events here https://www.iinet.net.au/status/
- Clear Networks here
- Westnet here
- After you have completed steps 1,2 and 3 above and Sky Muster still not working (as in NO connection, complete outage or not activated on install), Fill in this form (please follow instructions on the form first), fill in for your neighbour or friend or family member if they have no connection.
- Also, post to the BIRRR FaceBook group and state where you are located (nearest town), who your service provider is and how long you have been out for, just in case others in your area are also affected.
Thanks to SkyMesh for providing this printable power cycle document. Please note SkyMesh are one of 12 providers offering nbn Sky Muster. You should always contact your provider for assistance.
*Please note, while all care has been taken in compiling BIRRR documents, we recommend that you check with your service provider regarding your own connection issues. Updated 29/8/18