If you don’t have a working SkyMuster connection, please try a power cycle routine once with a computer plugged directly into the NBN modem (wait at least 30 minutes before going to the next step). See here to see how to do a power cycle correctly.
If you are still offline please contact your service provider. Send an email (if you can) to your support about the problem, so they know it exists. If you have to call it may involve a long wait if there are many problems. Keep records of who you have phoned/emailed, dates and ticket/fault numbers
Contact nbn – 1800 OUR NBN or via their FaceBook page or email: email@example.com to see if there are any widespread outages. The RSPs that have network status information are
After you have completed steps 1,2 and 3 above and Sky Muster still not working (as in NO connection, complete outage or not activated on install), Fill in this form (please follow instructions on the form first), fill in for your neighbour or friend or family member if they have no connection. Form link herehttp://tinyurl.com/skymusteroutage
Also, post to the BIRRR FaceBook group and state where you are located (nearest town), who your service provider is and how long you have been out for, just in case others in your area are also affected.