nbn
Ongoing updates can also be found on the nbn Twitter account @NBN_Australia. You do not need a Twitter account to access these updates.
NBN Co said it will provide financial relief for the benefit of end customers in communities in New South Wales and Queensland that have been affected by floods. The promise came as NBN Co calculated that around 112,000 services were affected by the floods as of yesterday. In a message to RSPs yesterday, NBN Co said: “We intend to provide funding direct to Retail Service Providers to support each of your respective Flood Relief Packages for end customers who experienced an outage of their NBN network service. We expect to provide the details of the financial relief funding in the coming days, including how RSPs can access the Flood Relief Funding and the ways in which it can be applied for your customers.” (Communications Day 4/3/2022 https://www.commsday.com/)
Severe weather affecting Queensland
- 5 March at 9.47am AEST
- We continue to restore the nbn™ network across flood-affected areas of South East Queensland. Within the last two days, 107 sites and 7,818 services to homes and businesses have been recovered.
- There are currently around 20,700 homes and businesses still affected by outages.
- The current outages are primarily due to damage by floodwaters to nbn infrastructure. Areas predominantly affected continue to be in and around Brisbane, Gold Coast, Lockyer Valley, Moreton Bay, Maryborough and Gympie. nbn teams are working as fast as they can on repairs, but these are likely to go into next week.
- The outage impacting Bribie Island due to a collapsed bridge has been resolved via a temporary fix. A permanent fix will begin in the coming weeks.
- Where possible, people in affected areas are encouraged to check the nbn™ outages page regularly and with their retail provider for specific information.
- We’ve been made aware by members of flood-impacted communities that some residents have received phone calls from scammers impersonating nbn and asking for funds to expedite the restoration of their service. Please be aware nbn will never contact customers asking for payment or any other financial information and we urge anyone who receives one of these calls to report it to Scamwatch immediately at http://www.scamwatch.gov.au
More information here and check here for the latest updates https://www.nbnco.com.au/blog/the-nbn-project/severe-weather-affecting-queensland-february-2022
Severe weather affecting New South Wales
- 5 March at 10.53am AEDT
- Due to the recent severe weather event, the number of homes and business impacted by outages on the nbn™ network across Northern NSW is currently around 81,000.
- An outage in Woodburn, which is owned and operated by a third party, is impacting homes and businesses across Tweed Heads, Kingscliff, Currumbin Valley, Byron Bay, Brunswick Heads, Ballina, Lennox Head and Evans Head.
- An initial assessment of the damage to the Woodburn site has indicated significant damage to the site and surrounding infrastructure. We are working with the third party provider today, to access the site and determine the damage, with a view to deploy a temporary solution next week, when safe access via road is expected to be available.
- The remainder of customers impacted are around the Grafton and Lismore areas. Assessments to damage are currently being undertaken where it is safe to do so.
- An nbn Sky Muster™ Truck and satellite FlyAway Kit have been deployed to the evacuation centre at the Ballina Coast School, which provides free wi-fi connectivity to the community via the nbn Sky Muster™ satellite service.
- Where possible, people in affected areas are encouraged to check the nbn™ outages page regularly and with their retail provider for specific information.
- We’ve been made aware by members of flood-impacted communities that some residents have received phone calls from scammers impersonating nbn and asking for funds to expedite the restoration of their service. Please be aware nbn will never contact customers asking for payment or any other financial information and we urge anyone who receives one of these calls to report it to Scamwatch immediately at http://www.scamwatch.gov.au
More information here and check here for the latest updates https://www.nbnco.com.au/blog/the-nbn-project/severe-weather-affecting-new-south-wales
amaysim flood relief
Amaysim’s response to the devastating floods includes free calls, texts, and bonus data for its customers for all of March.
https://www.amaysim.com.au/help
AussieBroadband
Visit here for details – https://www.aussiebroadband.com.au/help-centre/accounts-billing/accounts/disaster-support/
During disasters such as bushfires, floods and cyclones, we try to proactively map customers’ addresses from available emergency services data and contact them to offer assistance.
We recognise that what works for one customer may not work for another, so our policy is designed to be flexible.
OPTUS
“Whilst several towers in the regions have been affected, our network remains resilient, and we are working hard to restore affected services as quickly as possible and to support our customers as well as our own team members impacted during this time.”
Optus has activated a range of initiatives as a result of the crisis, including:
- Postpaid customers in affected areas will be provided up to 25GB of additional data to offset increased usage on eligible plans;
- Prepaid customers in affected areas will be provided up to 25GB of additional data on eligible plans
- Consumer and Business fixed internet customers will be eligible for a free interim service to keep them connected
Optus has also established a dedicated customer hotline for those affected by the severe weather (Ph: 1800 507 581). Customers can also connect via the My Optus App 24/7, which enables customers to message us directly.
SkyMesh
More details here – https://www.skymesh.net.au/support/my-skymesh/disaster-support?
Are you a SkyMesh customer impacted by QLD/NSW flooding in 2022?
Here are some of the ways we can help:
- No notice period required for cancellations at affected premises
- 30-days FREE when you’re back on your feet and ready to reconnect
- FREE temporary redirects for your VOIP phone number Line rental and call costs still applicable
- FREE relocation of your service to a new address *Must be serviceable by SkyMesh
- Arrangement of payment plans if you’re experiencing financial hardship.
Telstra
Telstra assistance package for customers includes short-term measures such as call diversion, a 25GB data pack for postpaid mobile customers, and a 25GB data pack with free calls for prepaid customers.
In the longer term, Telstra said it will offer free call diversion from the customer’s Telstra fixed phone service to another Australian fixed or mobile service of their choice, regardless of the carrier; a one-off credit to the customer’s Telstra fixed phone account to cover the costs of connecting a Telstra fixed phone service at one temporary address; and re-connection of a Telstra fixed phone service at the customer’s original permanent address.
“We will also be allowing free use of the Telstra Air wi-fi network at locations where payphones are equipped to provide this”, Boisen told iTnews.
More details here https://www.telstra.com.au/aboutus/community-environment/disaster-relief#assistance-packages
Payphones in the area are already able to make free local and national calls to standard fixed line numbers and free calls to standard Australian mobile numbers, after we made payphones free in August 2021. During this flooding situation, we will also be allowing free use of the Telstra Air Wi-Fi network at locations where payphones are equipped to provide this.
For customers who have been displaced from their residence or business during a natural disaster event, short-term assistance – click link for details.
More details here – https://exchange.telstra.com.au/disaster-relief-for-our-flood-affected-customers-in-qld-and-northern-nsw/
TPG/Vodafone flood relief
TPG understands the importance of staying connected when you’ve been affected by a natural disaster such as bushfire or flood.
https://www.tpg.com.au/services/disaster-support
Prepared for BIRRR by the BIRRR Admin team, updated 4/3/2022. Please check with your provider for correct advice regarding your disaster assistance
Better Internet for Rural, Regional & Remote Australia (BIRRR) 