If you have a computer in your home, you probably have at least one other device that works alongside it, such as a modem, wireless router, or printer. These devices have a tendency to stop working from time to time, and it’s not always immediately clear why.
Before assuming anything is actually broken, you should try to run a power cycle. To do this, you’ll want to turn the device off, and all devices connected to it, then turn it back on. This will force it to reset, which can fix a lot of basic problems. It is important to turn the devices on in order.
Here are the steps to power cycle a typical Sky Muster setup:
- Turn off ALL devices. If you have a nbn Sky Muster connection unscrew the white cable from the SAT port (see blow photo) that goes from the wall into the nbn box (NTD).
- Wait at least 5 minutes.
- Turn the Devices on in order
- Screw in the white cable, then turn on the NBN box first (also known as the NTD or modem). Wait until all the lights are on and indicate an active connection (this may take a few minutes). Active connection for NBN Sky Muster is a blue light.
- Then turn on your router. Wait until all the lights are on the router indicate an active connection.
- Then turn on all your other devices.