If you need to contact Telstra please ring the correct department, it will result in quicker problem solving. Get to know your plan, look on your bill are you a business or residential customer?
Telstra Country Wide have a dedicated website for rural, regional & remote users.
If you have tried to lodge a fault and have a ticket/fault number and limited success in actioning your concerns please fill in the BIRRR form and we can try to escalate your issue with Telstra.
TELSTRA FAULTS
Phone: 132999 (for all faults other than RRADIO & NGWL faults). This number has also been successful for some BIRRR members in reporting a mobile broadband fault –
1800 116 736
Landline Phone Report your landline outage using this form.
Radio Phones & NGWL Services
1800 772 346 (1800 R RADIO) or 1800 696 495 (1800 MYNGWL), for customers using radio and NGWL services to report service difficulties or faults. There is also a dedicated email address (rradio@team.telstra.com) for online fault reporting.
Mobile Broadband
TELSTRA: 1800 676 442 (Residential)
Account enquiries, Business account holders should try the Telstra Business Centre.
Telstra Business Centres
Solutions Specialists at Telstra Business Centres are experts at maximising business data & costs, and are highly recommended to sort out data sharing and mobile plans for businesses. Find your closest business centre here.
Mobile Assurance Team
Mobile Assurance provides support to Pre-Paid, Consumer, Telstra Business and Telstra Enterprise & Government customers. They operate 24/7, and assist customers who are experiencing mobile and wireless service difficulties and faults.
Consumer customers: 132200
Business customers: 132000
Antennas
1800 305 307 For antenna installation and technical support call (select option 4).
Footnote:
All information compiled from BIRRR discussions with Telstra and Telstra website and is current as at 01/09/2020
TELSTRA Contacts DOCUMENT prepared by Kristy Sparrow for BIRRR
Better Internet for Rural, Regional & Remote Australia (BIRRR) 