If you need to contact Telstra please ring the correct department, it will result in quicker problem solving. Get to know your plan, look on your bill are you a business or residential customer?
Telstra Country Wide have a dedicated website for rural, regional & remote users.
If you have tried to lodge a fault and have a ticket/fault number and limited success in actioning your concerns please fill in the BIRRR form and we can try to escalate your issue with Telstra.
Phone: 132999 (for all faults other than RRADIO & NGWL faults). This number has also been successful for some BIRRR members in reporting a mobile broadband fault –
1800 116 736
Landline Phone Report your landline outage using this form.
Radio Phones & NGWL Services
1800 772 346 (1800 R RADIO) or 1800 696 495 (1800 MYNGWL), for customers using radio and NGWL services to report service difficulties or faults. There is also a dedicated email address (email@example.com) for online fault reporting.
TELSTRA: 1800 676 442 (Residential)
Account enquiries, Business account holders should try the Telstra Business Centre.
Telstra Business Centres
Solutions Specialists at Telstra Business Centres are experts at maximising business data & costs, and are highly recommended to sort out data sharing and mobile plans for businesses. Find your closest business centre here.
Mobile Assurance Team
Mobile Assurance provides support to Pre-Paid, Consumer, Telstra Business and Telstra Enterprise & Government customers. They operate 24/7, and assist customers who are experiencing mobile and wireless service difficulties and faults.
Consumer customers: 132200
Business customers: 132000
1800 305 307 For antenna installation and technical support call (select option 4).
All information compiled from BIRRR discussions with Telstra and Telstra website and is current as at 01/09/2020
TELSTRA Contacts DOCUMENT prepared by Kristy Sparrow for BIRRR