Temporary fixes to Sky Muster internet connection problems July 2016

Problems include

  1. Unable to visit certain websites, especially HTTPS ones.
  2. Unable to do any form of remote logins (Reckon, Phoenix, Microsoft Remote login etc)
  3. Short term dropouts, especially noticeable in any forms of chat.

Possible solutions that have worked for SOME people (see below for more details)

  1. Clear the browser cache.
  2. Turn off iPV 6 on your computer and/or router (Note SkyMesh has done this for their Sky Muster service so no action is required for SkyMesh customers)
  3. Ask your provider to turn Web Acceleration OFF
  4. Test using a VPN application called Tunnel Bear
  5. Enable TCP Timestamps
  1. Clear the browser cache.

    See here for instructions http://www.refreshyourcache.com/en/home/

  2. Turn off iPV6 on your computer and/or router

    Instructions here for Mac OS X https://kb.iu.edu/d/aqig
    Instructions here for Windows https://support.microsoft.com/en-au/kb/929852
    Y
    ou will need to read your router’s manual to determine how to turn off iPV6 in it.

  3. Ask you service provider to put a request into NBN to have web acceleration turned OFF
    for your connection.Browsing will be slower, but you should be able to visit the problem websites.
    Ask Service Provider to get NBN to disable the Transparent Performance Enhancing Proxy (TPEP)
    Web Page Optimisation to OFF, Transport Protocol to OFF
  4. Trial a VPN application called Tunnel Bear (first 500Mb is free)https://www.tunnelbear.com/
    Download the Tunnel Bear extension in Google Chrome
    Visit the website via Chrome with the tunnel bear extension turned on
    If your secure website or Remote desktop is now working, let your Service Provider’s Support know.
  5. Enable TCP Timestamps (this has now been done at the NBN end of SkyMuster, so you shouldn’t have to do this)The following was worked out by technical support at SkyMesh. Original Workaround provided by SkyMesh  here  

 

sky muster 3

Detailed below is a temporary workaround for customers with Sky Muster services that are having issues browsing some websites. Some operating systems do not have the TCP Timestamps extension enabled by default. By enabling this extension on each affected computer, customers can overcome the problem. The workaround temporarily resolves a certain class of issues. If you continue to experience browsing issues after enabling timestamps, you might be affected by a different problem.

You must run the command prompt as the Administrator.
This is how you do it
Windows Vista and Windows 7 http://www.bleepingcomputer.com/tutorials/windows-elevated-command-prompt/
Windows 8 and 10
http://www.howtogeek.com/194041/how-to-open-the-command-prompt-as-administrator-in-windows-8.1/
Apple computers
http://www.wikihow.com/Get-to-the-Command-Line-on-a-Mac

WINDOWS INSTRUCTIONS
These instructions are not suitable for Windows XP. See below for dedicated instructions.

How to Check the Status of Timestamps

  • Click Start.
  • In the Start Search box, type cmd, and then press ENTER.
  • In the Command Prompt window, type netsh interface tcp show global and the press ENTER.
  • Check if RFC 1323 Timestamps is listed as enabled or disabled.

How to Enable Timestamps

  • Click Start.
  • In the Start Search box, type cmd, and then press CTRL+SHIFT+ENTER (the command below requires administrator privileges).
  • If the User Account Control dialog box appears, confirm that the action it displays is what you want, and then click Continue.
  • In the Command Prompt window, type netsh interface tcp set global timestamp=enabledand the press ENTER.

How to Disable Timestamps

  • Click Start. In the Start Search box, type cmd, and then press CTRL+SHIFT+ENTER (the command below requires administrator privileges).
  • If the User Account Control dialog box appears, confirm that the action it displays is what you want, and then click Continue.
  • In the Command Prompt window, type netsh interface tcp set global timestamp=disabledand the press ENTER.

WINDOWS XP INSTRUCTIONS
How to Enable Timestamps

  • Click Start.
  • In the Start Search box, type cmd, and then press CTRL+SHIFT+ENTER (the command below requires administrator privileges).
  • If the User Account Control dialog box appears, confirm that the action it displays is what you want, and then click Continue.
  • In the Command Prompt window, type reg add HKLM\SYSTEM\CurrentControlSet\services\Tcpip\Parameters /v Tcp1323Opts /t REG_DWORD /d 2 and the press ENTER.

How to Disable Timestamps

  • Click Start. In the Start Search box, type cmd, and then press CTRL+SHIFT+ENTER (the command below requires administrator privileges).
  • If the User Account Control dialog box appears, confirm that the action it displays is what you want, and then click Continue.
  • In the Command Prompt window, type reg add HKLM\SYSTEM\CurrentControlSet\services\Tcpip\Parameters /v Tcp1323Opts /t REG_DWORD /d 0 and the press ENTER.

How to Check the Status of Timestamping and Window Scaling Features

  • Click Start.
  • In the Start Search box, type cmd, and then press ENTER.
  • In the Command Prompt window, type reg query HKLM\SYSTEM\CurrentControlSet\services\Tcpip\Parameters /v Tcp1323Opts and the press ENTER.
  • Check if
    Tcp1323Opts is listed as 0x2 or 0x3 (enabled) or 0x0 or 0x1 (disabled).

MAC OS X INSTRUCTIONS
Please note that these instructions may not work with El Capitan:https://discussions.apple.com/thread/7408993

How to Check the Status of Performance Extensions (including Timestamps)

  • Run sysctl net.inet.tcp.rfc1323 from the command line.
  • Check if net.inet.tcp.rfc1323 is listed as 1 (enabled) or 0 (disabled).

How to Enable Performance Extensions (including Timestamps)

  • Run sudo sysctl net.inet.tcp.rfc1323=1 from the command line.
  • Modify the /etc/sysctl.conf file with net.inet.tcp.rfc1323=1 to make the setting permanent.

How to Disable Performance Extensions (including Timestamps)

  • Run sudo sysctl net.inet.tcp.rfc1323=0 from the command line.
  • Modify the /etc/sysctl.conf file with net.inet.tcp.rfc1323=0 to make the setting permanent.

GNU/LINUX INSTRUCTIONS
How to Check the Status of Timestamps

  • Run sysctl net.ipv4.tcp_timestamps from the command line.
  • Check if net.ipv4.tcp_timestamps is listed as 1 (enabled) or 0 (disabled).

How to Enable Timestamps

  • Run sudo sysctl net.ipv4.tcp_timestamps=1 from the command line.
  • Modify the /etc/sysctl.conf file with net.ipv4.tcp_timestamps=1 to make the setting permanent.

How to Disable Timestamps

  • Run sudo sysctl net.ipv4.tcp_timestamps=0 from the command line.
  • Modify the /etc/sysctl.conf file with net.ipv4.tcp_timestamps=0 to make the setting permanent.

What are Sky Muster spot beams?

To provide the capacity required for Australian Sky Muster users, 101 spot beams are used to illuminate small population centres.

This technique increases the capacity of Sky Muster considerably over earlier satellite systems that provided internet in Australia.

SpotBeams1
Note: This map is for illustrative purposes only. It should not be used to determine which spot beam nbn have allocated to your connection.

SkyMuster Earth Station Gateways

There are nine active Sky Muster Earth Station Gateways, geographically spread across Australia.

They are located in areas that are least likely to suffer from atmospheric degradation and each site is connected by redundant fibre cable to Sydney.

All traffic from the Earth Station Gateways is aggregated by nbn at Eastern Creek in Sydney where the various Sky Muster providers interconnect.

birrr-sm-beams-and-esg-2

This chart identifies the connection between a spot beam and the Earth Station Gateway.

Compiled by BIRRR ©

How are spot beams allocated?

nbn use a clever beam planning tool that determines from the customers coordinate location, which satellite and to which spot beam that location is best allocated. It also advises the antenna size and the power of the TRIA (transmit and receive integrated assembly). For some locations there is a choice of up to 10 x different beam/ satellite combinations. A user might be allocated to one beam on one satellite and a week later their neighbour might be allocated to a different beam, or a different satellite, or different equipment; for effectively the same latitude and longitude.

If a spot beam were to ‘fill up’ (e.g. higher take up rates in some areas versus others compared to initial predictions) the system could flag a problem and propose to move existing services from one beam to another. This would require a 10 minute planned outage per service moved.

You can estimate what spot beam you are on by using the map above and ‘guess’ the beam you are on and then visit here and click on the spot beam you maybe on. Then you can zoom in on the map and it shows you what area that spot beam covers. More than one spot beam can cover certain areas, so it is not a certainty that your are on one spot beam. Here is an example of one area covered by 3 spot beams.

My Beams

Why some customers have slightly lower latency than others

When conducting Ookla speed test you may notice that some SkyMuster users record a lower latency or ping than others.

This difference in ping times is due to the differing distances of the terrestrial paths to Sydney. The time taken for a signal to travel the terrestrial path, adds delay to the relatively fixed satellite propagation delay, which is approximately 590ms for Sky Muster.

Geraldton in WA is much further from Sydney than say Broken Hill NSW and there may be up to 30ms difference in ping times, as a consequence.

Images courtesy of the Satbeams website. Satbeams.com is a global Web 2.0 reference website that provides consolidated information about the Geostationary/Communications satellites, their technical details, coverage zones and frequency charts.

SkyMuster Rollout

The Long Term Satellite Service (Sky Muster) provides coverage of around 400,000 premises, and is expected to service between 200,000 – 250,000 connections. It is available to all residents who cannot access other NBN access technologies.

There are approximately 60,000 subscribers on the existing satellites ie 36,000 ISS, 20,000 ABG and 1200 NSS customers. The number of customers on Telstra satellite is not publicly known. A description of the different type of satellite technologies can be viewed here.

The NBN Interim Satellite Service will be decommissioned in February 2017 as the Optus and IPSTAR contracts expire at this time. NBN and the service providers are working very hard to move eligible ISS customers to Sky Muster.

Half of the Sky Muster installations are reserved for ISS migrations; however there are over 36,000 existing connections and they cannot all be physically re-connected to Sky Muster in a couple of months. Not all 36,000 ISS customers will move to Sky Muster. A good number will move to a terrestrially based NBN connection.

Some ISS customers are in areas that will, over time, be provided with an NBN Fixed Wireless or a Fibre derivative service. If the new NBN technology is not available towards the end of 2016, NBN will provide an interim Sky Muster connection to maintain service continuity.

There is also a large group of potential Sky Muster customers that currently receive a mobile broadband service. This group were ineligible for earlier satellite connections and can now apply for a Sky Muster service.

No matter which group you are in, prospective Sky Muster customers must select a provider and apply for a Sky Muster connection. No one is automatically transferred to Sky Muster.

NBN has determined that the number of existing customers that an RSP moves to Sky Muster each month is determined according to market share. The larger RSPs have more customers to move, so they have a larger allocation compared to the smaller RSPs. No matter which RSP you are with, all customers will be moved to Sky Muster in an equally fair and orderly manner.

The total number of installations per month is finally determined by the number of trained installers in the field. NBN has worked hard to ensure that there are sufficient installers available for the task. It is understood that the May 2016 install rate was around 5,000, June is expected to ramp up to 7,000 (as more installers come on line and the efficiency increases), July 10,000 and subsequent months 10,000+.

SkyMesh made an offer of connection priority to BIRRR and ICPA members because they could see the need. NBN made ICPA distance education students a priority. All service providers give priority to existing NBN ISS customers.

Despite the urgency of many BIRRR members to move to Sky Muster, there are also many customers that don’t place a high priority on their internet connection. It is anticipated that the Sky Muster connection rate will peak quite quickly and then begin to subside. Overtime, connection delays will become a thing of the past.

The current Sky Muster service providers plan comparison can be viewed here.

nbn Satellite Service Growth – 25 August 2016

SkyMusterInstallationsAugust2016

Notes:

  • The chart does not indicate the total number of Sky Muster installations as many installations will be ISS to Sky Muster … ie nil net gain.
  • The satellite (Sky Muster) increases commenced in late April as Sky Muster installations kicked in.
  • Not shown are the satellite losses ie ISS to wireless etc
  • There is no premises covered data prior to 5th May 2016.
  • ABG, NSS and telstra satellite customer connections are not shown.

*Please note, while all care has been taken in compiling BIRRR documents, we recommend that you check with NBN or your ISP regarding your own connection issues.

Alternative Voice Services Using the Internet

Please note that exisiting landline phone services are not being ‘switched off’ in nbn Sky Muster and nbn Fixed Wireless mapped areas.

However, there are a number of alternative voice technologies that you may use over your internet connection. They can provide a reliable alternative or back-up voice service and they are inexpensive.

VoIP

VoIP is an acronym for Voice Over Internet Protocol, or in simple terms, a telephone service that works over the Internet.

VoIP can be an exhausting topic. In a nutshell it is a relatively cheap and reliable way of voice communication and can work well over satellite and other internet connections. You may use a standard analogue phone handset, or a dedicated VoIP cordless phone system.

Your RSP may configure each nbn™ Sky Muster™ service with a dedicated 150Kbps channel exclusively for voice services. The increased VoIP channel bandwidth of Sky Muster™ provides much improved VoIP voice quality and clarity over the previous Interim Satellite.  However please take into account the reliability of the Sky Muster service before choosing to replace your existing landline.

This small amount of dedicated bandwidth is termed Traffic Class 1 (or TC-1) and is afforded the highest priority. By way of contrast, internet services are allocated Traffic Class 4 (TC-4) or best effort delivery. This means that no matter how busy Sky Muster™ may be at any point in time, the VoIP call will always be delivered with full quality.

How much bandwidth is required and how much internet data will VoIP use?

The bandwidth required to make a VoIP call is dependent on the audio codec used by your provider and equipment.

The most common codec used in Australia is the G.729 codec. G.729 uses just over 13MB per hour receive and 13MB per hour transmit, or about 27MB of two-way data per hour during a call. A VoIP call using G.729 requires 31.2 Kbps for the receive path and 31.2 Kbps for the transmit path. The 150Kbps Sky Muster™ TC-1 channel can support up to four simultaneous G.729 voice calls.

A higher quality G.711a codec requires more bandwidth and will use around 80MB of two-way data per hour during a call. A G.711a VoIP call requires 87.2 Kbps for the receive path and 87.2 Kbps for the transmit path. The 150Kbps Sky Muster™ TC-1 channel can support one G.711a voice call.

VoIP data usage when calls are not active is negligible.

See http://voipchoice.com.au/voip-faqs/#two and https://whirlpool.net.au/wiki/voip_codecs

How much will the Sky Muster™ data cost to make VoIP calls?

Using the G.729 codec as an example, talking for 2 hours per day will consume 54MB per day. Over a month that will total 30 x 54MB or 1.6GB, for 60 Hours of ‘talk time’.

Checking the Sky Muster™ BIRRR plan guide, you will see that, 1GB of data typically costs around $1.00.

Note: 1 GB = 1,000MB. Typical 12/1 plans provide 40GB of peak time data per month for ~ $45.00.

Therefore, 1.6GB costs 1.6 x $1.00 = $1.60 per month.

How much will a VoIP plan cost per month?

A VoIP plan is typically $10 – $20 per month, depending on the inclusions.

VoIP call charges; which are generally economical, when compared to traditional phone call charges. Here is a typical VoIP call charge plan:

VOIP_call_costs

What is the cost of the VoIP hardware?

Most households already have a couple of cordless phones connected to their copper land line. You can re-use this phone system, by connecting it to a suitable VoIP router or router + ATA in lieu of the phone line.

Contact your RSP (or VSP) for the one off cost of providing the necessary VoIP hardware. Typically this cost is ~ $50-$150.

Voip

The diagram shows a Netcomm Wireless NF5 router as used by the provider SkyMesh. This VoIP WIFI router provides an analogue VoIP port for your phone or cordless phone, 4 x 10/100 LAN ports and a USB port.

  • NetComm NF5 Wireless N Router with VoIP – $105.00 (SkyMesh VoIP hardware cost)
  • Netcomm NF13ACV Wireless AC1200 with VoIP – $155.00 (SkyMesh VoiP hardware cost)

Can I keep the same Telephone number for my VoIP service?

You may port your current landline number to the VoIP service, or you can acquire a new local number for the VoIP service, should you wish to keep the landline. Or you could take all incoming calls on your landline and make outgoing calls via the cheaper VoIP service. There are many viable options.

Should I keep my current landline?

It is recommended for nbn™ Sky Muster™ and Fixed wireless users, who do not have access to a mobile service, that a basic land line connection is maintained, as emergency backup. BIRRR recommends using VOiP only as an additional voice service.

For SkyMuster there are three events that WILL cause a temporary loss of service and your VoIP connection will fail:

  1. Power failure, which can be overcome with a backup power source.
  2. Rain fade, for which there is no solution.
  3. Provider or back haul transmission failures and nbn Sky Muster outages.

It is important that both your landline and VoIP line accepts 000 calls.

Your RSP can guide you in the provisioning of a VoIP service on Sky Muster™. Experienced users may consider a 3rd party Voice Service Provider (VSP), however this avenue should only be explored should you require a more complex VoIP service or have business grade requirements.

It is suggested that you discuss VoIP requirements with your RSP and or your trusted technical advisor.

The BIRRR website Preparing for SkyMuster , provides an overview of VoIP on Sky Muster™.

Skype

You may use Skype for voice calls, with the Skype app installed on your smart phone or computer. You can call home and mobile numbers for a small cost.

WiFi Calling

You can use your mobile phone (if compatible) to make calls over your nbn Sky Muster.  Check out the BIRRR Guide to WiFi Calling here

*Please note, while all care has been taken in compiling BIRRR documents, we recommend that you check with your service provider, regarding your own connection issues. Prepared  for BIRRR by John Kitchener 7/1/2016, updated 29/8/18

 

 

Finding SkyMuster

How to find the location of Sky Muster relative to your place

  1. Go to http://www.dishpointer.com/
  2. Sky Muster is not yet listed on DishPointer, so use a satellite that is just next door ie Express-AM5 at 140E.
  3. Enter your location zoom in or out and drag the green marker to the likely dish location.
  4. Tick the ‘show obstacle’ box and move the ‘red marker’ to any obstacle that is in line, to determine if there is any impact of the obstacle on a clear line of sight to the satellite.

Satellite Finder

*Please note, while all care has been taken in compiling BIRRR documents, we recommend that you check with your service provider regarding your own connection issues.

Kindly prepared and illustrated for BIRRR by John Kitchener 25/5/2016

How to use your off-peak data

 

This article is particularly helpful for nbn Sky Muster Satellite customers. 

SKYMUSTER hours (regardless of your provider) will be:

PEAK: 7am – 1am and OFF-PEAK: 1am to 7am

Wondering how to best utilise your off peak data?

Here are some ways to get the most out of your satellite plans.

Mac Systems: You need to perform a few simple tasks to prepare for scheduled downloads. First, go to System Preferences > Energy Saver and press the Schedule button. Check the Start up or wake check box and select the time for your Mac to wake. You want it to wake at least 1 minute before your Calendar event will fire, to ensure that you are connected to the Internet. Once you have set the wake day and time, click OK and close the Energy Saver window.

OPERATING SYSTEM SOFTWARE:

Operating system updates for Windows 10 and Apple iOS are AUTOMATIC, you cannot schedule them. Earlier versions of Windows can be scheduled.

How to Schedule Windows 10 PRO UPDATES

DOWNLOAD SCHEDULERS

Install a DOWNLOAD SCHEDULER to your computer that allows large file downloads to be scheduled during off peak hours. They work by adding a link to the file you want downloaded and then scheduling this download.  Some recommended download schedulers are:

DAP Download Scheduler (Speedbit)

Free Download Manager – for Windows & Mac

Ninja Internet Download Managersupports YouTube and Vimeo

Firefox Download Scheduler – add on for Firefox

Internet Download Manager – windows compatible only

Once you have installed the download scheduler application you can choose the time/day you wish to download the file(s).

WARNING: Please be careful with download manager add-ons, some have been known to be malicious and deliberately spam users or Hijack user’s computers.

Do not click on any pop ups, links, ads or programs that promise to speed up your computer or internet connection – these often contain malicious software. These links or ads are especially common on popular speed testing websites.

RECORDING PROGRAMS

Playon 

PlayOn is a program that allows you to record movies and TV shows during off peak times. You can record streaming video from over 100 popular streaming sites including Netflix. Recordings are saved as .MP4 video files which can be easily transferred to an iPad or iPhone via iTunes, or to an Android mobile device. Cost is $2.50US a month. WINDOWS Compatible Only

SCHEDULING ITUNES DOWNLOADS

MAC Users: The following link shows you how to schedule downloads (apps, music, movies, TV shows etc) in off peak times in itunes using a Mac CLICK HERE  You can also use this method to update apps in off peak times and then connect your i-device to the computer / itunes and update on your device or transfer downloads without using data.

DROPBOX SYNCHING

Use the following links to sync your dropbox files at night during off peak times.

WINDOWS Users

MAC Users

MOBILE DEVICES SOFTWARE UPDATES

APPLE: Apple iOS are only automatic if you are connected via WiFi or cable. If the device is Cellular only, it is NOT automatic, and can be scheduled but therefore can’t use your Sky Muster off peak data for these updates.

SCHEDULE EMAILS

GMAIL SCHEDULER DOWNLOAD

Email Scheduler for Gmail lets you schedule email messages inside Gmail with the help of a Google Spreadsheet. You can write your messages now and Gmail will send them later at your specified date and time, thus you can schedule it to use your off peak data. The scheduler can also send recurring emails that go out automatically on daily, weekly, monthly or yearly repetitive schedule.

MICROSOFT OUTLOOK SCHEDULER

Microsoft Outlook can also schedule delivery (and reception) of email messages.

*Please note, while all care has been taken in compiling BIRRR documents, we recommend that you check with your ISP regarding off peak data if you have any concerns.  As the #datadrought mainly impacts satellite customers with off peak data we have focussed on off peak data for these customers.   Thanks to BIRRR members  Julie Stott & Kye Rosendale for assistance in compiling this document.  

Sky Muster Routers

BIRRR recommends that customers use the router offered by their provider; as this ensures ongoing support for both the service and your local network.

Now is an ideal time and opportunity to discuss your evolving network needs with both your RSP and/ or trusted technical advisor.

Before making changes, always talk to your provider and follow their advice.

Your RSP will assist with any troubleshooting of the new Sky Muster connection. This support will work best if you are using the router models that they provide.

Common Questions:

Will my old router work on SKY MUSTER?

Your existing WIFI router may be fine for Sky Muster; as long as it has a WAN port that provides Dynamic Host Configuration Protocol (DHCP). Note: 99% of ADSL routers are unsuitable for any nbn service.

If your existing WIFI router is less than 5-6 years old, 300n WIFI (minimum), has a WAN port (blue) and a 1-4 10/100Mbps LAN ports (yellow); it should work on your Sky Muster service. It may look something like this:

SM8

A typical 300n 10/100 4 LAN port router

 

Even older 802.11g routers which first arrived in 2003, will work, although they may be slower.

Should I upgrade my current router?

It may be worthwhile upgrading your current router if it is old. Current routers can offer more features that may better serve your network requirements. (Discuss this with your RSP in conjunction with your trusted technical advisor). However, a new model router is unlikely to speed up your connection, unless your existing router is too old, faulty or poorly configured.

New model routers also offer improved WIFI and may support both 2.4Ghz and 5Ghz WIFI bands. It is worth noting that 2.4Ghz generally provides better and wider coverage in a large home. If you ‘do a lot’ with your home network e.g it is connected to many devices, includes a media server and/or fast hard drives, printer(s), scanners etc; a newer router will speed up WIFI connections and data transfers within the network.

Newer routers may offer faster LAN ports (1,000Mbps) and USB ports(s) that may support a USB printer and or a hard drive. These devices may then be accessed by anyone on the network. Refer to the router manufacturer website for specifications for further information.

Any new router from your RSP or shop, will be supplied with a suitable Ethernet cable to connect the nbn NTD to your WIFI router.

Do I have to get a router?

If you want to connect more than one computer to your Sky Muster installation you will need WiFi and therefore you will need a router.

If you would prefer to LAN connect your devices (rather than WIFI), you can install a switch to accommodate the extra LAN ports. Your technical advisor can provide further information.

Is there a router that can help me manage my data usage?

It may be useful to install Gargoyle on your router. Gargoyle is a free router firmware that can be installed on certain routers. Gargoyle provides tools to both measure and conserve your precious monthly Sky Muster plan quota. It may sound complicated, but if you can perform a firmware upgrade on a router, you can install and run Gargoyle.

What router should I get?

Some providers configure their supplied routers before sending to the customer.  This means they are ‘Plug and Play’ and use the DHCP protocol.  Other Sky Muster providers use PPPOE protocol which means you will need to set up your router.  You would need to have a username and password with PPPOE, while the configuration of DHCP is automatic.

DHCP = Dynamic Host Configuration Protocol

PPPOE = Point-to-Point Protocol over Ethernet

Sky Muster™ RSP Router offers – August 2018

The following router information is provided by best endeavour.
Please confirm details with your RSP

SkyMuster Routers25May

  1. VoIP (Voice calls over the Internet) may be provided by the addition of an RSP provided Analogue Telephone Adapter (ATA). This is additional equipment, or a VoIP Compatible Router.
  2. NOTE: Some providers offer free or discounted routers, if customers sign up to a 12 or 24 month contract.
  3. Please refer to the Router Manufacturer for further specifics and information on the Router Capabilities.

300n (or 802.11n) are base model single WIFI band 2.4Ghz routers.

AC (or 802.11ac) provide faster WIFI speeds. The higher the ‘AC No.‘ the faster the router. It will likely have more user features.

Links to RSP router offerings and Manufacturer websites

D-Link

NETGEAR

TP-LINK

 

Typical Router Setup

S-NTD Router cable connections

NOTE:  The LAN cable (yellow here, can be other colours)  generally goes from UNI-D 1 on your Sky Muster Modem (NTD)  to the WAN input on the router (usually the yellow socket).

*Please note, while all care has been taken in compiling BIRRR documents, we recommend that you check with your service provider regarding your own connection issues. Updated 29/8/18