If you need to contact Telstra please ring the correct department, it will result in quicker problem solving. Get to know your plan, look on your bill are you a business or residential customer?
Telstra Country Wide have a dedicated website for rural, regional & remote users.
TELSTRA FAULTS
- Phone: 13 2200 for Residential, 13 2000 for Business for faults, antennas, equipment and plans etc (for all faults other than RRADIO & NGWL faults – see below).
- Fixed home phone faults – call 13 22 03
- Online Chat Now landing here
- Troubleshoot and report online here
Radio Phones & NGWL Services
1800 772 346 (1800 R RADIO) or 1800 696 495 (1800 MYNGWL), for customers using radio and NGWL services to report service difficulties or faults. There is also a dedicated email address (rradio@team.telstra.com) for online fault reporting.
Mobile Assurance Team
Mobile Assurance provides support to Pre-Paid, Consumer, Telstra Business and Telstra Enterprise & Government customers. They operate 24/7, and assist customers who are experiencing mobile and wireless service difficulties and faults.
Consumer customers: 13 2200
Business customers: 13 2000
Footnote:
All information compiled from BIRRR discussions with Telstra and Telstra website and is current as at 01/09/2020
TELSTRA Contacts DOCUMENT prepared by Kristy Sparrow for BIRRR
Better Internet for Rural, Regional & Remote Australia (BIRRR) 