If you are having an issue with your connection, you may be experiencing a network outage. If your connection is an nbn connection, you could have a provider outage or an nbn outage, you will need to check both.
nbn Outages
Contact nbn – nbn have an outages pages which lists an outage if it is happening and also alerts you to any upcoming planned maintenance happening in your area. Click here or Phone 1800 OUR NBN to see if there are any widespread outages.
If there are no outages listed on the nbn outages page you will need to contact your service provider, as there may be a problem with your connection. Some things to try first:
- Have you checked that your router isn’t the problem?
- Have you done a complete power cycle – turn everything off, leave off for a couple of minutes, then turn back on in order, starting with the NBN box.
- What colour are the lights on the NBN box?
Mobile Outages
- Telstra – check here https://www.telstra.com.au/outages#/
- OPTUS check here https://www.optus.com.au/living-network/service-status
- Vodafone/TPG check here https://www.vodafone.com.au/network/upgrades
Tips for improving connectivity while works are underway.
- Customers can continue to make calls and send texts during disruption to mobile services by switching on Wi-Fi Calling. This is a free setting on most popular mobile phones and allows your mobile to make and receive mobile calls while connected to Wi-Fi.
- We also encourage business owners talk to their bank about connecting their EFTPOS terminals to their NBN or Wi-Fi connection to prevent delays in processing transactions.
Alternative Providers
Alternative providers like WISPs or alternative fibre/cable connection, you will need to contact your service provider.
Other outage pages
Regional Tech Hub – https://regionaltechhub.org.au/phone-and-internet-network-outages/
Aussie Service Down is a user reported outages page that is good for alerting you to a widespread problem – click here
Better Internet for Rural, Regional & Remote Australia (BIRRR) 