What is NGWL

Next G Wireless Link service is like the Landline Home Phone service provided by Telstra under the Universal Service Obligation where it is impractical/uncommercial for Telstra to run a landline service and the Next G is available.

  • The service can be supplied in several different formats, using a variety of different equipment options. The service does not provide calls at 3.1kHz bandwidth. (More information here)
  • Stands for Next G Wireless Link
  • Next G Wireless Link uses the coverage and data capabilities of Next G 850MHz network to provide:
      • Voice
      • Fax (this ceased being available in 2020)
      • Broadband internet

UPDATE April 2018

Telstra is inviting NGWL customers to get in contact to discuss their current NGWL plans. There are also options for NGWL customers with an existing broadband plan to move onto a 25GB BigPond Mobile Broadband plan for 12 or 24 months with a $70 monthly credit (data for use in Australia). Customers, if interested, can call Telstra’s dedicated team on 1800 696 495 (1800-MY-NGWL) option 3 (sales, accounts and payments) to find out more. Update November 2020 – There are now newer technologies with much better plans and data limits available, over the nbn network.

NB: Telstra are turning off their 3G network in 2024 and all NGWL services will be phased out and replaced with newer technologies.

[Next G Wireless Link (NGWL) uses the Telstra Next G® Network to give customers access to a voice and internet service. It’s offered to selected customers as an alternative to a standard fixed line service, in certain circumstances.]

Graphics from a presentation to the ICEWL conference in 2008
Developing Telecommunications eLearning modules: Field Work Force Performance Support
John Sandler, Telstra, Australia
https://www.icelw.org/proceedings/2008/start.htm