How Do I Get nbn™ ?

Did you know EVERY Australian residence will be able to access some form of nbn™ by the end of 2020 ?

  • Every Australian residence  will be able to access some form of nbn™ – fixed, fixed wireless or satellite. nbn™ are a wholesaler for the service, they sell to providers who then sell to the public.

At BIRRR headquarters we spend a lot of time researching the facts for our many members. We have noticed lately some confusion over the release of the new nbn Sky Muster Satellite service. The single most important item to remember is to research plans and providers, don’t stick with an old plan just because you have been with that provider for years. Sky Muster Providers are listed here.

To help choose an nbn provider check out the BIRRR Tip Sheet.

To compare Sky Muster providers – see our Sky Muster Plan Comparison.

How do you find out what type of nbn™ you will be getting at your address ?

STEP 1. Check your address on the NBN Rollout Map. The map should state what nbn technology your address is mapped for. If the pin on the map is not your actual house, go to Step 2.  If you are close to purple shading or have line of sight to a nbn Fixed Wireless tower (and not in purple shading), go to Step 2.

If your address looks correct, click on the arrow to find out if your residence is ready for service and which providers you can chose from.  When you contact a provider you will be given an install date for an nbn technician to come and install your equipment.

If your address does not map. Go to Step 2

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STEP 2. If you find your address does not display or is incorrect on the nbn Check your Address site you can contact nbn directly via email – info@nbn.com.au or phone 1800 687 626 and ask for your address to be fixed up so that you can order a service.

If you have any difficulties or think you are eligible for a different nbn technology,  BIRRR can assist via our desk check process.

Please note, while all care has been taken in compiling BIRRR documents, we recommend that you check with nbn™ or your provider regarding your connection.

Prepared for BIRRR by Kristy Sparrow, updated 17/08/18

SKY MUSTER PLANS BETTER FOR THE BUSH, BUT FOR HOW LONG?

Bush broadband to get a light shower, but no real end to #DataDrought predicted.

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Image from nbn co

After a long wait, Australia’s bush broadband users can finally get a look at nuts-and-bolts information for the new Sky Muster satellite with the release by nbn co of the Satellite Fair Use Policy… and it confirms their expectations.

Whilst they were hoping for a widespread soaking of data, the announcement of plans by nbn co for the Sky Muster satellite has provided ‘a light shower’ rather than long-term resolution of predicted data shortfalls.

“With years of dealing with almost non-existent speeds and very low data limits, rural regional and remote Australians have been looking hopefully to Sky Muster as ‘The Answer’ to their internet woes,” said BIRRR chief admin, Kristy Sparrow.

The maximum plan (issued by nbn co to retail suppliers) will be 75Gb Peak data usage, peak & off peak data limits will be set by providers. The Sky Muster Satellite is expected to be available for use by customers in four months time (April 2016).

There are 200 ‘trial sites’ currently being installed for Sky Muster by nbn co.

“While this (announcement) is better that we currently have, it by no means covers what data needs could be in a year, two years time, let alone another decade,” said Ms Sparrow.

The maximum nbn co deal of 150Gb (total) will see users speed limited if they breach the plan limit over a 4 week rolling period. The nbn co Fair Use Policy has severe penalties (for the service provider) if a user goes over the 150Gb in any 4 weeks (not necessarily their billing period). This will impact plan pricing and tiers as no provider will want plan limits breached. nbn co considers that 75Gb or more of data usage during Peak hours in any four week period constitutes a breach of its Fair Use Policy AND 150Gb or more of Data Usage in any four week period (Peak or Off Peak) also breaches the Fair Use Policy.

“As we take on feedback from people across Australia at the BIRRR Facebook group, members are very concerned that the new limits – while an improvement on current restrictive plans – will not address decent long-term service across Australia, as business becomes more and more internet and cloud based.“

Everything is app or internet dependant these days – from mapping and management of properties, to tracing cattle movements and payment of bills and accounting needs. That’s not even taking into innovative farming technology, social, health or education requirements”.

The BIRRR team were also disappointed to see off peak times announced as 1am – 7am and hope that nbn co and providers continue to investigate innovative ways to use off peak data allowances.

“The majority of members feel that these times are virtually unusable and as such the data will not be able to be accessed,” Ms Sparrow said.

BIRRR were however thrilled to see details of a second port for distance education users released, details are still to be confirmed however the port is expected to provide distance education students with a 50GB per student data allowance (to a maximum of 150GB per port), as well as expected priority of access to Skymuster.  This is fantastic news for primary and secondary students and we hope tertiary students can be included in the near future.

“All in all, whilst there has been some improvements, we are still going to have inequitable service and costs when compared to metropolitan areas,” Ms Sparrow said.

“Our main concern at BIRRR is that data usage is doubling at a rapid rate and plans are not keeping up.”

Speeds are expected to be better than current connections, with 25/5Mbps touted by nbn co. Current BIRRR survey data shows, bush broadband users endure speeds below 4/2Mbps (and often less than 2Mbps).

BIRRR predicts customers will flock to secure access to the new satellite as soon as providers have plan offers available.  Skymesh LTSS plans are available here 

As information and plans become available, the BIRRR team will post it to their website: www.birrraus.com.au as well as the Facebook page.

BIRRR urge all regional Australian’s to ensure they complete the regional internet access survey to ensure our voices are heard. Please access the survey here

 

nbn Fixed Wireless – Standard Installations

WHAT IS FIXED WIRELESS?

nbn FW (Fixed Wireless) is a fixed wireless service – it is delivered by radio communications, via antennas that transmit a signal direct to a small outdoor antenna attached to the premises.  It is a different technology to mobile broadband / wireless internet.

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nbn Fixed Wireless 

Fixed wireless (FW) does not provide mobile phone service, and can not be moved (hence the term ‘fixed’).

ARE YOU ELIGIBILE?

Check your address for FW eligibility here:  nbn : Check your Address

IMPORTANT PRE-INSTALLATION READING

  1. Preparing for a nbn Fixed Wireless Connection 
  2. nbn Fixed Wireless Explained
  3. nbn Fixed Wireless User Guide

GETTING FW ORGANISED

If you are able to obtain an nbn FW service at your address (if you are in the fixed wireless coverage area) you will need to contact a RSP (Retail Service Provider) also known as ISP (Internet Service Provider) to arrange for the equipment to be installed.  (nbn is an internet wholesaler and does not provide internet services directly to the public.)

A technician (nbn contractor) will be booked by the RSP to install the equipment. In the case of faulty equipment or connection problems you will need to contact your provider (not nbn).

BASIC FW INFO

nbn Fixed wireless installations require that two pieces of nbn-owned equipment are installed at your premises: the INDOOR unit and the OUTDOOR unit.

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nbn fixed wireless equipment

Please remember, the indoor unit (the connection box) needs to be installed on a wall in a sheltered, dry area with access to power. The indoor unit will be connected to the outdoor antenna by a cable, which provides power to the antenna and also connects the data from the outdoor unit to the indoor unit. You are entirely within your rights to ask that the installation take place in a location that is not the main house / residence on your property, but you need to keep in mind where you will be using the computer as it will need to be close to that point.

The outdoor unit has to have direct line of sight to and be less than 14 km from the serving nbn wireless tower. Other factors, such as local vegetation / tree density/ mountains etc can also prevent a sufficiently strong signal being achieved. 14 km is an absolute maximum and may be less, depending on local factors.

POSITIONING CONSIDERATIONS
The best place for your indoor Network Termination Device is one that is:

  • Near your existing phone or network cabling or devices that you will use the most
  • Within 1.5 metres of a dedicated 240V power point (a mandatory requirement)
  • In a cool, dry, ventilated area
  • Away from busy areas where it may be knocked and damaged
  • Where it will be easy for you to check the indicator lights if there is a problem

Customers who wish to make use of a VoIP service over the nbn connection will have additional considerations (i.e. be close to existing phone cabling). BIRRR recommends that you maintain your exisiting phone service and NOT switch to a VOiP Based service.

In order to obtain nbn fixed wireless service you must be able to receive and transmit minimum levels of wireless signal between your property and a base station. Currently a signal test reading of -99dBm is needed.    A signal of -99dBm or stronger will result in an install of nbn equipment. The lower the number the stronger the signal ie -76dBm is better than -99dBm and anything over -99dBm will be signal failure.

You may need a mast to get an nbn fixed wireless signal. This is still a ‘standard’ nbn installation, however the installer may need to come back with the right sized mast.

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All FW equipment is the property of nbn and should not be moved or adjusted.

CONNECTING YOUR FW EQUIPMENT

The next step once the nbn Fixed Wireless equipment is installed will involve connecting your Internet access equipment.  The antenna on the outside of a home will be connected by a cable running through the wall to the Network Termination Device (NTD) which will be located within the home. If you require WiFi from your nbn FW connection you will need to purchase a wireless router. BIRRR recommends purchasing a ‘plug and play’ router from your provider.

The ability to directly connect a computer to the NTD via an ethernet/LAN cable is very important (see below).

11215180_10207970317597783_3416076732512306138_nAn RSP may request that you by-pass any routers etc when testing, to ensure that any fault/problem is not with your equipment.  The ability to LAN cable connect a computer to the NTD is very important. This is how the installer commissions the service. The router enables you to connect other devices by LAN cable or WIFI to the internet.

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nbn Network Termination Device Ports

 


In the event that the ‘standard installation’ procedure fails you can consider a ‘non-standard’ install. Please read the BIRRR Notes on nbn Fixed Wireless: NON-STANDARD INSTALLATIONS

*Please note, while all care has been taken in compiling BIRRR documents, we recommend that you check with nbn or your ISP regarding your own connection issues.  Thanks to nbn for assistance in compiling this document.  Information has been obtained from nbnSkymeshWhirlpool forums and BIRRR membersThis page was updated on 15th July 2018.

 

NBN Sky Muster Satellite – the Facts

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Every residence in Australia will be able to access some form of NBN – either FIXED, FIXED WIRELESS or SATELLITE (also referred to as LTSS and Sky Muster) by 2020.  Sky Muster (Satellite) services became available in April 2016, interim nbn satellite services (ISS) have now ceased.

You can see what type of nbn you are mapped for here: NBN Rollout MAP

NBN Sky Muster Explained

There is lots of misinformation and myths surrounding the nbn rollout, you can read about some of them here:   Myths About NBN Sky Muster 

REMEMBER:

  • Every Australian residence will be eligible for a nbn connection – even if you live really remotely.
  • If you are currently using another form of internet such as mobile broadband, you are still eligible for nbn.
  • Each residence is mapped for nbn, even if you have several houses on your property.
  • If you are receiving an nbn Fixed Wireless or Satellite service, please keep your traditional landline, you do NOT have to switch your voice service, regardless of what you may be told by your existing provider.
  • Sky Muster performs very differently to the old interim satellite. The interim satellite (ISS) had approximately 48,000 subscribers – larger-than-planned-for data plans were sold and the satellite became oversubscribed resulting in the FAIR USE POLICY and reduced data and speeds for users.  The LTSS has 30 x the capacity of the ISS.
  • HOW TO CONNECT

nbn Sky Muster Satellite connections are available now.

Choose your Sky Muster provider here.

Read our Preparing for Sky Muster document.

  • ELIGIBILITY CRITERIA  

NBN satellite services are designed to provide internet services to homes and businesses that fall outside of the fixed line and fixed wireless areas in Australia and its external territories.   The new NBN satellite (LTSS/Skymuster) will reach around 240,000 homes and businesses residing in the most isolated parts of Australia, including the outback and remote offshore territories. Homes and businesses must be within the satellite footprint.

Approximately 400,000 Australians are eligible for the LTSS but NBN are expecting around 240,000 subscribers.

NBN have allowed for additional capacity in case of more subscribers than expected. A second satellite (launched in October 2016) offers future capacity cover. The Sky Muster Satellites have a life span of around 16 years.

  • DATA & PRICING  

Data Limits are up to individual RSP’s (service providers) in line with nbn fair use policy.  Internet service providers set the prices for the services available. NBN sets prices at the wholesale level and the uniform national wholesale price of $24 a month is the same for the basic 12Mbps service across fixed line/wireless/satellite.  However, satellite capacity is a finite resource, meaning that internet service providers need to manage the download limits available to customers via their pricing and terms of the plans they offer. Check out the BIRRR comparison of Sky Muster providers to see what data allowances you can access.

Sky Muster Satellite data allowances are split into Peak & Off Peak Times.

  • OFF PEAK Times*: 1am – 7am
  • PEAK Times*: 7am – 1am.
  • Hours apply to your local time zone.

*Governed by nbn™ – so will be the same with every provider.

An education port for eligible distance education and home school students is also available.  Details are listed here.

  • nbn SKY MUSTER FAIR USE POLICY                     

The nbn™ Sky Muster™ satellite service Fair Use Policy is in place to help ensure fair access to the service – especially during peak usage times. This Fair Use Policy applies between nbn and the provider.

Your provider will likely have a separate Fair Use Policy which applies to your premises – as satellite capacity is a limited resource. Some providers may have less capacity, which may not be noticed during off-peak times. But during peak hours, when there is more traffic, congestion may occur if your provider does not have enough network capacity- this can lead to slower speeds and the occasional ‘buffering’. 

nbn™ Sky Muster Fair Use Policy

  • nbn co requires each customer to limit their Data Usage to no more than 150 GB in any four week period.
  • Furthermore, nbn co requires each customer to limit their Peak Hour Data Usage to no more than 75 GB in any four week period.
  • nbn co requires all RSPs to limit their average customer Peak Hour Data Usage to no more than 30 GB of downloads and no more than 5 GB of uploads in any four week period.
  • SPEED

Sky Muster has delivered significantly improved speeds and capacity to remote and regional areas compared to what was previously available on the Interim Satellite Service (ISS). A Fair Use Policy applies on the service to ensure that performance and quality of service standards are not degraded by high-volume users. Sky Muster offers peak wholesale download speeds of up to 25Mbps and upload speeds of up to 5 Mbps. Consult with your provider as to what speed tier will best suit you.

Speeds actually achieved over the Sky Muster network, depend on the technology over which services are delivered to premises and some factors outside nbn control like equipment quality, software, broadband plans and how the end user’s service provider designs its network.

  • EQUIPMENT

Once you place an order for Sky Muster with your chosen provider, a nbn technician will make an appointment to install the  equipment needed (a roof or pole mounted dish and an internal modem).    A standard installation of the equipment is currently free. However, end users should ask their preferred provider if they have any other fees such as activation fees or fees for routers etc as each provider currently differs.  If you require wifi from your Sky Muster service you will need to have a compatible router, contact your provider to discuss your options.

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  • VOICE

Homes and businesses with Sky Muster connections can use VoIP services, if this is supported by their retail service provider. However unlike the fibre offering, the satellite terminating box inside a premises doesn’t include a port to plug in a phone. You will need a router to plug in your VOIP compatible phone.

It is important to remember copper and traditional phone services (such as HCRC, Radio phones & NGWL) will still be maintained in areas to be served by fixed wireless and satellite, so customers have the option of retaining their existing phone service.  BIRRR recommends keeping your existing landline.

Footnote: All information compiled from BIRRR discussions with NBN contacts & NBN website, and is current as at 17/08/18

NBN SKY MUSTER FACTS DOCUMENT prepared by Kristy Sparrow for BIRRR updated 17/08/18