What is unmetering and how does it work?

What does Unmetering mean ?

Some Providers are offering what is referred to un-metered data, this means that any data you use will not be counted against your actual data allowance. While no unmetered access is offered on satellite connections, some ISPs like SkyMesh, iiNet, Optus and Telstra (Bigpond) offer certain services that are not counted as part of your data allowance.

These are some common questions and answers:

What ISPs offer Unmetered services?

  • Skymesh (for NBN Fixed Wireless and NBN Fibre – Netflix content delivered over Australian peering links will not be counted against your data allowance. You have to be an Australian Netflix subscriber)
  • iiNet ( See here for details)
  • Internode (See here for details)
  • Telstra/Bigpond (See here for details)

Freezone

The Freezone offers a range of video and radio content for iiNet, Westnet, Netspace, Internode and Adam Internet customers to enjoy without taking a hit to their monthly quota. Everything from movies, music, sports and gaming content is available along with several live streamed events throughout the year.

Netflix

Skymesh, iiNet and Internode offer unmetered access to Netflix in Australia on Fixed Line NBN and Fixed Wireless NBN. In the Case of iiNet and Internode this is also offered on standard ADSL bundles (Not Naked DSL connections).  Netflix works on a per month subscription payment.

Presto

Telstra offers unmetered access to Presto and a variety of services,  detailed in the link above, on Bigpond Wireless Broadband, Telstra Home Broadband (including NBN FTTX and ADSL).  Presto works on a per month subscription payment.

presto
Presto unmetering shown in yellow on a Bigpond Usage Chart

Bigpond Movies

Bigpond Movies is unmetered for Bigpond customers, movies need to be purchased (rented) individually , however downloads are free.

Some movies are also free on Thanks Thursdays

NB: Whenever you see the BigPond Unmetered icon (green dot), download as much as you like and it won’t count towards your monthly usage limit.  Please note that the Green Dot may not be on all pages,

Education Sites Telstra/Bigpond

Telstra/Bigpond also offer unmetered access to some distance education sites and Portals:

A letter written to ICPA Federal (Isolated Parent’s Childrens’ Association) from Telstra Country Wide re unmetering education websites used by distance education students.

Telstra is committed to listen, learn and respond as positively as possible to issues raised by the ICPA. In this day and age, the internet is a vital source for students and in a country the size of Australia, there are geographical, capacity and commercial realities why it’s not possible to provide the full range of broadband services in some regional and remote locations. What we can do is help families better manage their broadband allowances. From 1 September 2015, Telstra will be un-metering a number of key Education websites for all BigPond and Telstra Mobile Broadband users.

This is on top of the 21 sites that are already unmetered. This was in response to a motion made at last year’s conference and following a visit by Andrew Coull and the Telstra Country Wide team to the Alpha region in Queensland where ICPA members and local families talked about what was most important to them.

To address one of the challenges regional and remote communities face in order to provide children with the best possible tools and support to further their education, Telstra is adding value to their broadband allowance through the un-metering of educational websites. These sites were identified with the ICPA and relevant Departments of Education. We may change sites from unmetered to metered at any time. Of course, as these are new unmetered sites, we don’t expect to make changes anytime soon.

Unmetering Terms & Conditions
On and from 1 September  2015 unless otherwise advised, a number of key education websites will be unmetered.
Some of the key sites include:
Queensland Department of Education and Training (e.g. det.qld.gov.au, education.qld.gov.au)*
WA Department of Education and Training (e.g. http://det.wa.edu.au/*)
SA Department for Education & Child Development (www.centra.sa.edu.au)
Creative Generation (www.creativegeneration.deta.qld.gov.au)
Scootle Community (https://www.scootle.edu.au)
Moodle (http://Moodle.openaccess.edu.au)
When accessing these sites, Telstra Mobile Broadband users, as well as BigPond Broadband Members on ADSL, Cable or Mobile Broadband plans (excluding hourly plans), can access downloads, video streams and editorial content without affecting their monthly usage limit. Note that the un-metering does not apply to Telstra Satellite users.

Please note that unmetering won’t apply if you’re accessing the internet using International Roaming. Additionally, some elements of an unmetered site may be metered if they are sourced from other websites that are metered, including things such as advertisements, YouTube videos, Google maps or social media services. Every time you visit or refresh a page you will incur the download of that content.

Kind regards
Libby Dalton
Executive Officer | Telstra Country Wide

Note: BIRRR have been working with Telstra Country Wide to ensure elearn and iconnect are included on the unmetering list for QLD distance education students. As of 4th term 2015 these sites were unmetered however changes have been made in early 2016, if QLD families find themselves ‘shaped’ whilst these sites are being worked through please contact BIRRR ~ birrraus@gmail.com  For further information contact the department of education in your state.

UPDATED February 2016

  • These sites were identified in consultation with the ICPA and a number of Departments of Education.  We will continue to monitor and refine the websites included and make changes from unmetered to metered as appropriate.

The sites below are in addition to those already unmetered as listed on Telstra.com (https://www.telstra.com.au/support/category/broadband/manage/bigpond-unmetered-sites).

SITE IP ADDRESS UNMETERED
elearn.eq.edu.au 203.104.8.81, 203.104.12.58
iconnect.eq.edu.au 203.104.8.82, 203.104.12.82, 203.104.12.58, 203.104.12.59, 203.104.12.60, 203.104.12.61
learningplace.eq.edu.au 203.104.8.83, 203.104.12.80, 203.104.12.90, 203.104.12.91, 203.104.8.80
iconnect-06.eq.edu.au 203.104.8.58, 203.104.12.58
iconnect-07.eq.edu.au 203.104.8.59, 203.104.12.59
iconnect-08.eq.edu.au 203.104.8.60, 203.104.12.60
staff.learningplace.eq.edu.au 203.104.8.90, 203.104.12.91
students.learningplace.eq.edu.au 203.104.8.91, 203.104.12.91
iconnect-09.eq.edu.au 203.104.8.61, 203.104.12.61
www.centra.sa.edu.au 203.122.254.35
www.centra.sa.edu.au 203.122.255.228
www.centra.sa.edu.au 203.122.254.36
www.centra.sa.edu.au 203.122.254.45
http://Moodle.openaccess.edu.au 221.121.151.143
https://www.scootle.edu.au 182.255.102.66
http://det.wa.edu.au/* 203.14.52.90
hrmisdev.det.wa.edu.au 203.14.52.104
itu.det.wa.edu.au
jobs.det.wa.edu.au
portlets.det.wa.edu.au
schoolsplus.det.wa.edu.au
scripts.det.wa.edu.au
swandeo.det.wa.edu.au
womeninleadership.det.wa.edu.au
http://education.wa.edu.au/*
biggerpicture.education.wa.edu.au
http://webcollaboration.det.wa.edu.au/*
http://portal.det.wa.edu.au/* 203.14.53.48
http://carnarvonsota.wa.edu.au/ * 129.94.183.231

 

So How does the Unmetering work?

It’s very simple, assume you have a Telstra Bigpond wireless plan with 4GB of data. You browse to Presto.com.au and start watching a whole heap of movies to the amount of 10GB, and then you browse to say youtube.com and use 3GB of data on Videos.

Telstra will calculate your actual usage to be:

  • 3000mb (3gb) of 4gb used (while viewing YouTube) +
  • 10gb of unmetered content (while viewing Presto) for a total of
  • 13gb used but only billed for 3gb, leaving with 1gb of metered data for the rest of the month.

Once you use that 1gb of data, then your service will be slowed down (shaped) to 64kbps which is as fast as dial-up. Unmetered content will also unfortunately be shaped.

Remember with bigpond you are free to change plans once a month to reflect your usage habits. However the highest plan currently available is 25GB.

Why Not satellite services as well?

Unfortunately, the cost of providing a satellite service to a consumer or business, added in the limited amount of backhaul (backhaul is like a very heavy freight train, the more locomotives at the front the more wagons it can pull) available, means it is not affordable to provide this service.

 

*Please note, while all care has been taken in compiling BIRRR documents, we recommend that you check with your ISP regarding unmetering.  As the #datadrought mainly impacts mobile broadband and satellite customers we have focussed on unmetering for these technologies.  Your provider may have other sites that are unmetered.  Thanks to BIRRR members  Julie Stott & Kye Rosendale for assistance in compiling this document.  

 

 

 

Telstra Essential Contacts

If you need to contact Telstra please ring the correct department, it will result in quicker problem solving.  get to know your plan, look on your bill are you a Bigpond or Telstra customer, business or residential.  Bigpond plans are NOT business plans.

Telstra Country Wide have a dedicated website for rural, regional & remote users.

If you have tried to lodge a fault and have a ticket/fault number and limited success in actioning your concerns please fill in the BIRRR form and we can try to escalate your issue with your provider.

TELSTRA FAULTS

Phone: 132999 (for all faults other than RRADIO & NGWL faults).  This number has also been successful for some BIRRR members in reporting a mobile broadband fault –

1800 116 736

Landline Phone                                                                                                                                Report your landline outage using this form.

Radio Phones & NGWL Services
1800 772 346 (1800 R RADIO) or  1800 696 495 (1800 MYNGWL), for customers using radio and satellite services to report service difficulties or faults. There is also a dedicated email address (rradio@team.telstra.com) for online fault reporting.  Please do not let anyone convince you to change the plan on your NGWL device – these devices CAN ONLY be BIGPOND (shaped) plans and by involving billing / business consultants who are often not aware of how this service operates it can cause huge issues with your account.

Satellite
1800 210 027 opt 3 for Telstra Satellite
Telstra are currently not one of the Interim Satellite Providers, if Satellite is the ONLY option available to you for internet services please investigate options for another provider, as the Telstra Satellite plans are extremely expensive and NOT subsidised. 1GB starts at $69.00, 20GB $599.00

Mobile Broadband
BIGPOND: 137663 (remember this is NOT a Business Account)
TELSTRA:  1800 676 442 (Residential)
Account enquiries, Business account holders only should try the Telstra Business Centre.

Telstra Business Centres 
Solutions Specialists at Telstra Business Centres are experts at maximising business data & costs, and are highly recommended to sort out data sharing and mobile plans for businesses. Find your closest business centre here.

Mobile Assurance Team
Mobile Assurance provides support to Pre-Paid, Consumer, Telstra Business and Telstra Enterprise & Government customers. They operate 24/7, and assist customers who are experiencing mobile and wireless service difficulties and faults.
Consumer customers:  132200
Business customers:  132000

Antennas
1800 305 307 For antenna installation and technical support call (select option 4).

Telstra Country Wide Area Managers
These should be your last point of call, only contact after you have actioned with the above numbers and can not get a resolution.

Click here for their current details, or call 1800 067 829.

Footnote:
All information compiled from BIRRR discussions with Telstra and Telstra website and is current as at 27/1/2018

TELSTRA Contacts DOCUMENT prepared by Kristy Sparrow for BIRRR 

Telstra Yagi and Smart Antennas

If you can get some Telstra mobile coverage at your location a Yagi and/or Telstra branded smart antenna may assist you in boosting your signal. Check to see your closest tower here:

FIND YOUR CLOSEST TOWER ~     MOBILE SITE SAFETY    OR    OZ TOWERS

The following information has been provided by discussions with Telstra, other service providers also offer solutions for boosting signal strength, please be aware that these must be registered devices.  It is best to contact your service provider directly.  Illegal boosters carry a large fine as they can interfere with the mobile network.

” It is an offence under the Radiocommunications Act 1992 (the Act) to operate an unlicensed radiocommunications device, or possess this device for the purpose of operation. A person found guilty of this offence may be imprisoned for two years for each offence. A body corporate may receive a penalty of up to $270,000 (1,500 penalty units) per offence (sections 46 and 47 of the Act). Other penalties may apply, such as the interference offence provisions at Part 4.2 of the Act.” ( ACMA )

In Australia none of the carriers cooperate in the manner allowing a Cel-Fi to work across multiple carriers and only the Cel–Fi Pro & Telstra Smart Antenna is currently approved by Telstra for 4G, there are no other 4G repeaters currently approved. What this means is that each Carrier has their own specific model, at the moment only Telstra has a 4G model, if you want to cover multiple carriers, then you need to use multiple models.  A Telstra Smart Antenna OR a Nexitivity Cel-Fi will work on Telstra 4G network.

Older style yagi and smart antennas may be 3G only, if you are purchasing new ones please ensure they are 4G.  The 3G antennas will work on the 4G network (as they use the 3G network which has not been switched when towers are upgraded) however optimal performance will not be achieved.  It is worth remembering that all Telstra towers will be upgraded to 4G over the next few years.

YAGI ANTENNA

A Yagi Antenna is a directionally aerial made of several short rods mounted on a support that transmits or receives a narrow band of frequencies. Some people find an extended mast with a yagi attached can increase signal strength to their property.

Screen Shot 2015-10-14 at 9.21.25 pm

Telstra Statement “A range of external antennas are available that can provide improved coverage for certain mobile devices in areas where coverage is marginal. Even when you’re in an area where handheld coverage is possible, an external antenna solution may also improve the performance of your handset or broadband device.

Yagi or external antennas are most effective when mounted in the ‘line of sight’ of a mobile phone base station, or where the best signal is received. Depending on location and type of antenna used, this can be near a window, building rooftop, pole or other elevated structure. As with all antennas, the general rule when mounting is the higher the better. After the antenna has been fitted, it is connected directly to a mobile device, such as a broadband modem.

Please note: Depending on device capability and available coverage, external antennas can improve 3G and 4G coverage on the Telstra Mobile Network. Not all external antennas allow direct connection to the handset or broadband device. Antenna accessories are only available for selected handset and broadband models. Please refer to the device manufacturer for specifications or visit a Telstra shop for assistance.”

SMART ANTENNA (Cel-Fi Booster)

The Smart Antenna (sometimes called a Cel-Fi Booster) is a device that is installed inside your home to boost the mobile signal indoors.

Telstra Statement “The Telstra Mobile Smart Antenna 4G is now available. This exciting new device is designed to extend indoor coverage for Telstra 3G and 4G/4GX mobile or mobile broadband services in Telstra Mobile network coverage areas. All you need is one spot within your home or office where you can make calls and connect your Smart Antenna 4G device.

More details about these boosters can be found on this page.

Increased coverage can help you to:

  • Make voice calls and access mobile broadband in more areas of your home or office
  • Enjoy more reliable voice calling
  • Experience more consistent mobile broadband data speeds (3G 850 MHz and 4G 700 & 1800 MHz)

This device is suitable for indoor use, for a family residence or small office.

Please note that the performance of 4G devices in 4GX areas will not be improved by using a Smart Antenna 4G device unless a compatible 4GX device is used.

Benefits include:

  • Easy installation: simply plug and play the Network and Coverage unit into a standard 240V power supply.
  • The LCD screen shows you how the Smart Antenna 4G device is working, helping you get the best possible coverage.
  • Seamless coverage as you move between your extended 4G and nearby 3G/4G/4GX network coverage areas.
  • Unlike similar devices, the Smart Antenna 4G device doesn’t need a fixed broadband connection.
  • The Smart Antenna 4G device can help improve your battery life by reducing the need to search for coverage.
  • BIRRR highly recommend using surge protectors with this device, you will need 2 for each power point.

Some smartphones and mobile broadband devices are 4GX-ready. Your compatible device will automatically use 4GX when using the Smart Antenna 4G whenever it’s available. “

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Images Supplied by Telstra

Telstra Antenna & Aerial Contact & Costings:

For antenna installation and technical support call 1800 305 307 (select option 4). They can do desktop studies to see if mobile broadband will work in your area.

ICPA (Isolated Children’s Parents’ Association) Members receive a discount on both the Yagi ($10) and the smart Antenna ($50) to get the discount Consumer customers can ring 132200, Business customers can ring 132000 .

Telstra Smart Antenna device price – $960 (outright) or $40 / month over 24 months using a Hardware Repayment Option (HRO). For Business – MICA monthly payment option.

Telstra Yagi Aerial – Outright purchase $290

Telstra Smart Antenna & Yagi PLUS professional installation – $1830 ($960 + $290 + install $580*)

* Note: customer may be charged extra for excess travel or non-standard installation types. This will be determined by the O2A team who will advise the customer before installation.

Refunds: The customer may be entitled to a refund. If they are getting a refund, they must contact the O2A team on: 1800 305 307 option 4 to organise return of the device and applicable credit.

Footnote: All information compiled from BIRRR discussions with Telstra and Telstra website and is current as at 14th October 2015. 

TELSTRA YAGI & Smart Antenna DOCUMENT prepared by Kristy Sparrow for BIRRR updated 14/10/2015