Telstra Coverage Extension Devices

If you can get some Telstra mobile coverage at your location a Telstra Extension Device may assist you in boosting your signal.

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Network coverage extension devices amplify the network signal your mobile device receives, which extends the area that your device can work in.

This devices can help you connect to the Telstra Mobile Network from further away than normally possible, or in areas where signal may struggle to penetrate – such as indoors, or in hilly or dense terrain.

CHECK TELSTRA COVERAGE HERE  

Mobile broadband network coverage extension devices are also known as ‘repeaters’ as they repeat the signal from one location to another.

In contrast, network coverage extension devices that connect directly to a mobile device are often called external antennas. They are described by their power or ‘gain’, which is a measure of how much they can amplify the mobile signal.

Both of the Telstra Go Repeater and Telstra Smart Antenna products below have been tested, authorised and approved by Telstra for use on the Telstra Mobile Network.

Telstra will be switching off 3G in 2024. With this in mind BIRRR does not recommend spending large amounts of money on boosting 3G service. 3G is being replaced with 4G (if spending any money on antennas or repeating equipment please ensure these are 4G compatible) and also be aware that boosting 3G service may not deliver faster speeds or reliability.

NB:  Extension devices are carrier specific, if you require coverage across multiple carriers then you will need multiple models. This page lists only Telstra branded extension devices.

Telstra Network Coverage Devices:

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Telstra Smart Antenna RRP $1080

Telstra Go Smart Vehicle Mobile Repeater RRP $864

Telstra Go Stationary Repeater RRP $816

*Professional installation may require additional charges. Prices correct as of 1st August 2020.

BIRRR highly recommend using surge protectors with these devices and a UPS unit to power the repeater during general mains power failures or when the generator is off. They’re designed to power a desktop for 15 minutes or so, but are large enough to power a CelFi repeater for much longer.

** After 3G switch off these devices will continue to operate but only with 4G (700 MHz, 1800 MHz).

Telstra Recommended Antennas:

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For further information on Telstra recommended extension devices or to have them professionally installed contact the Telstra Mobile Assurances Team:

Phone: 1800 305 307

or visit Telstra Network Extension Devices

Contact the Telstra Regional Australia Team if you require help with coverage at your address and to check your options for mobile extension devices.

 

The above information has been provided by discussions with Telstra, other service providers also offer solutions for boosting signal strength, please be aware that these must be registered devices.  It is best to contact your service provider directly.  Illegal boosters carry a large fine as they can interfere with the mobile network.

” It is an offence under the Radiocommunications Act 1992 (the Act) to operate an unlicensed radiocommunications device, or possess this device for the purpose of operation. A person found guilty of this offence may be imprisoned for two years for each offence. A body corporate may receive a penalty of up to $270,000 (1,500 penalty units) per offence (sections 46 and 47 of the Act). Other penalties may apply, such as the interference offence provisions at Part 4.2 of the Act.” ( ACMA )

REPORT A PROHIBITED DEVICE ~ If you are aware of anyone having these prohibited devices, you can:

  • call the ACMA’s customer service centre on 1300 850 115
  • email ACMA at info@acma.gov.au

Footnote: All information compiled from BIRRR discussions with Telstra and Telstra website and is current as at 1st August 2020. 

 

NBN Sky Muster Satellite – the Facts

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Every residence in Australia will be able to access some form of NBN – either FIXED, FIXED WIRELESS or SATELLITE (also referred to as LTSS and Sky Muster) by 2020.  Sky Muster (Satellite) services became available in April 2016, interim nbn satellite services (ISS) have now ceased.

You can see what type of nbn you are mapped for here: NBN Rollout MAP

NBN Sky Muster Explained

There is lots of misinformation and myths surrounding the nbn rollout, you can read about some of them here:   Myths About NBN Sky Muster 

REMEMBER:

  • Every Australian residence will be eligible for a nbn connection – even if you live really remotely.
  • If you are currently using another form of internet such as mobile broadband, you are still eligible for nbn.
  • Each residence is mapped for nbn, even if you have several houses on your property.
  • If you are receiving an nbn Fixed Wireless or Satellite service, please keep your traditional landline, you do NOT have to switch your voice service, regardless of what you may be told by your existing provider.
  • Sky Muster performs very differently to the old interim satellite. The interim satellite (ISS) had approximately 48,000 subscribers – larger-than-planned-for data plans were sold and the satellite became oversubscribed resulting in the FAIR USE POLICY and reduced data and speeds for users.  The LTSS has 30 x the capacity of the ISS.
  • HOW TO CONNECT

nbn Sky Muster Satellite connections are available now.

Choose your Sky Muster provider here.

Read our Preparing for Sky Muster document.

  • ELIGIBILITY CRITERIA  

NBN satellite services are designed to provide internet services to homes and businesses that fall outside of the fixed line and fixed wireless areas in Australia and its external territories.   The new NBN satellite (LTSS/Skymuster) will reach around 240,000 homes and businesses residing in the most isolated parts of Australia, including the outback and remote offshore territories. Homes and businesses must be within the satellite footprint.

Approximately 400,000 Australians are eligible for the LTSS but NBN are expecting around 240,000 subscribers.

NBN have allowed for additional capacity in case of more subscribers than expected. A second satellite (launched in October 2016) offers future capacity cover. The Sky Muster Satellites have a life span of around 16 years.

  • DATA & PRICING  

Data Limits are up to individual RSP’s (service providers) in line with nbn fair use policy.  Internet service providers set the prices for the services available. NBN sets prices at the wholesale level and the uniform national wholesale price of $24 a month is the same for the basic 12Mbps service across fixed line/wireless/satellite.  However, satellite capacity is a finite resource, meaning that internet service providers need to manage the download limits available to customers via their pricing and terms of the plans they offer. Check out the BIRRR comparison of Sky Muster providers to see what data allowances you can access.

Sky Muster Satellite data allowances are split into Peak & Off Peak Times.

  • OFF PEAK Times*: 1am – 7am
  • PEAK Times*: 7am – 1am.
  • Hours apply to your local time zone.

*Governed by nbn™ – so will be the same with every provider.

An education port for eligible distance education and home school students is also available.  Details are listed here.

  • nbn SKY MUSTER FAIR USE POLICY                     

The nbn™ Sky Muster™ satellite service Fair Use Policy is in place to help ensure fair access to the service – especially during peak usage times. This Fair Use Policy applies between nbn and the provider.

Your provider will likely have a separate Fair Use Policy which applies to your premises – as satellite capacity is a limited resource. Some providers may have less capacity, which may not be noticed during off-peak times. But during peak hours, when there is more traffic, congestion may occur if your provider does not have enough network capacity- this can lead to slower speeds and the occasional ‘buffering’. 

nbn™ Sky Muster Fair Use Policy

  • nbn co requires each customer to limit their Data Usage to no more than 150 GB in any four week period.
  • Furthermore, nbn co requires each customer to limit their Peak Hour Data Usage to no more than 75 GB in any four week period.
  • nbn co requires all RSPs to limit their average customer Peak Hour Data Usage to no more than 30 GB of downloads and no more than 5 GB of uploads in any four week period.
  • SPEED

Sky Muster has delivered significantly improved speeds and capacity to remote and regional areas compared to what was previously available on the Interim Satellite Service (ISS). A Fair Use Policy applies on the service to ensure that performance and quality of service standards are not degraded by high-volume users. Sky Muster offers peak wholesale download speeds of up to 25Mbps and upload speeds of up to 5 Mbps. Consult with your provider as to what speed tier will best suit you.

Speeds actually achieved over the Sky Muster network, depend on the technology over which services are delivered to premises and some factors outside nbn control like equipment quality, software, broadband plans and how the end user’s service provider designs its network.

  • EQUIPMENT

Once you place an order for Sky Muster with your chosen provider, a nbn technician will make an appointment to install the  equipment needed (a roof or pole mounted dish and an internal modem).    A standard installation of the equipment is currently free. However, end users should ask their preferred provider if they have any other fees such as activation fees or fees for routers etc as each provider currently differs.  If you require wifi from your Sky Muster service you will need to have a compatible router, contact your provider to discuss your options.

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  • VOICE

Homes and businesses with Sky Muster connections can use VoIP services, if this is supported by their retail service provider. However unlike the fibre offering, the satellite terminating box inside a premises doesn’t include a port to plug in a phone. You will need a router to plug in your VOIP compatible phone.

It is important to remember copper and traditional phone services (such as HCRC, Radio phones & NGWL) will still be maintained in areas to be served by fixed wireless and satellite, so customers have the option of retaining their existing phone service.  BIRRR recommends keeping your existing landline.

Footnote: All information compiled from BIRRR discussions with NBN contacts & NBN website, and is current as at 17/08/18

NBN SKY MUSTER FACTS DOCUMENT prepared by Kristy Sparrow for BIRRR updated 17/08/18

Malware and Spyware Removal Tips for BIRRR Members

A Big thanks to Alan from ‘Smedley’s Engineers – Bits & Bytes’ for providing the following information on Spyware and Malware for Windows users. It will work for all versions of Windows from XP on up to Windows 10.  The use of some free and definitely safe applications and methods listed below can assist in removal of Malware and Spyware that can cause unwanted, unusual and excessive data usage.

These notes are based on experience in dealing with system performance issues and malware, virus and other infestation over a number of years and from shared and sharing of that experience with other Windows support professionals.

Download the following three applications that are all freely available from the: www.bleepingcomputer.com web site. Download them all before executing any of them. I recommend that the three applications be run in the order listed. Also it is important to run them all in order as only partially completing the steps may take your system off-line. At the end a reboot of the system initiated by Adwcleaner is an absolutely essential step.

Save any open work before proceeding.

There are detailed descriptions of each utility on the same page and more technical details of each ore available on their home pages.

Using the “Download Now” will get you the most current version of each one. The http://www.bleepingcomputer.com web pages also list other utilities that may be needed in more complex infestations but these are the three that I use almost all of the time.

JRT – Junkware Removal Tool 

  1. Save it to a known location on your computer.
  2. Execute the JRT.exe once it has completed downloading. It is a Command Line interface, it checks itself to verify that the newest version is being run and will update itself if necessary.
  3. Follow the prompt to press any key to continue. If “System Restore” is disabled the creation of a “System Restore Point” creation will fail. The application may show some commands that it cannot perform. This is dependant of the individual system configuration. As JRT runs it may stop any already running processes including open web browsers.
  4. Once it has finished it will produce a notepad txt file of the items it has cleaned or eliminated.

Roguekiller 

  1. Save it to a known location on your computer.
  2. Execute the Roguekiller.exe once it has completed downloading. It will run an initial check on the system as well as check that it is the current version.
  3. Once the check has completed press the Scan button to continue. The completed scan will show any Processes, Registry settings, Host file issues, AntiRootkit, Files/Folders, MBR (Master Boot Records) and Web browser items that have issues.
  4. A pop- up screen offers the purchase of the PRO version. It is your choice to subscribe of not. From my experience I select all Processes, Registry settings Host file items but only selectively choose and Web Browser add-ins to be deleted.
  5. Then hit the delete button.
  6. Once completed close the application.

For those who are running an x64 bit Windows system there is a version built for it that is downloadable from the Roguekiller home page at: http://www.adlice.com/software/roguekiller/

Adwcleaner 

  1. Save it to a known location on your computer.
  2. Execute the Adwcleaner.exe once it has completed downloading.
  3. Press the Scan button to continue.
  4. Once the scan is completed press the Cleaning button.
  5. This will be followed by three OK buttons.These close all running applications and will reboot the system. This is essential in the cleaning process as it can leave your system off line if not completed. So save any open work first.
  6. Once the system has rebooted a notepad txt file listing the items found and fixed by Adwcleaner will be shown on the screen.

Making it a habit to run these three utilities on a regular basis from the previously downloaded files will assist in keeping your system free of malware unwanted or uninvited infestations. Each application checks itself to verify that you are using the most current version.

Note: Alan supports individual and small business users as a part of his Smedley’s Engineers Pty Ltd business and if BIRRR members are in real strife with their Windows systems and wanting remote support he is happy to assist.  Alan has clients all over Australia and Internationally on systems he never actually gets to see.

Operating in the Hinterland of the Central Coast of NSW

Alan RG Smedley | 0419 919 969 | alan@smedleys.net.au