BIRRR Forms

NBN Fixed Wireless Troubleshooting
You MUST have tried to solve your issue first before completing this form.
It is essential that you have a ticket or fault number from your provider. Click here

BIRRR Desk Check
Unsure of what your best option is for internet ? Fill out this form for a BIRRR Desk Check – click here

Report A Mobile Broadband Fault
You MUST have tried to solve your issue first before completing this form. It is essential that you have a ticket or fault number from your provider. Please ensure you have your correct address (including locality) and co-ordinates before filling in this form. Co-ordinates should be in this format: -23.295476, 146.713776 Tips on how to get your GPS coordinates are here  Click here for the form

Report a Fixed Line Fault (internet or landline)
You MUST have tried to solve your issue first before completing this form. It is essential that you have a ticket or fault number from your provider. Please ensure you have your correct address (including locality) and co-ordinates before filling in this form. Co-ordinates should be in this format: -23.295476, 146.713776 Tips on how to get your GPS coordinates are here  Click here for the form

SkyMuster Not Working
This form is for those who have a non-working Sky Muster install.
Complete the following BEFORE completing this form:

  1. Plug a computer directly into the NBN modem, bypassing the router.
  2. Try a power cycle routine once. https://birrraus.com/2016/07/27/how-to-power-cycle-a-device/

If it still isn’t working, please contact your provider and contact nbn – 1800 OUR NBN or via their FB page or email: info@nbn.com.au. Please complete this form if you still have no working connection after completing the above. BIRRR will do their best to help troubleshoot the issue and send your information onto provider & nbn contacts. Click here for the form.

BIRRR Non-NBN Alternative Fixed Wireless Provider list
This form is for Non-NBN Fixed Wireless ISP’s to enter your wireless towers onto the BIRRR map. You can view the map here. Please enter all of your covered areas into this form, one area/town/tower at a time. (1 response per town/tower). It will then appear on our map within a few minutes. Click here for the form.

BIRRR Map of Installers, Equipment Suppliers, Computer Technicians and other Regional, Rural and Remote Internet/ICT Service Providers
If your business offers Internet , point to point systems or ICT products or services that may be of interest to Regional, Rural and Remote Australians, please fill out this form to have your details added to the map on our website. More details here including the map.

HAVE YOUR SAY on PHONE SERVICE GUARANTEE for #BETTERBUSHCOMMS
Rural Australians have the chance to influence the future of telecommunications in the bush, through a new survey being hosted by BIRRR (Better Internet for Rural, Regional and Remote Australia). “We urge everyone in the bush to get online and fill out this questionnaire – help us build a clear profile of which tools are most important to keep us safe and connected,” said BIRRR spokesperson Kristy Sparrow. The survey takes just ten minutes, and explores the telephone and internet options in homes.

The Australian Government is currently developing options for a new Universal Service Guarantee (USG) which seeks to ensure all Australians can access voice and broadband services. “This USG is so vital for rural, regional and remote Australia – if they get this wrong, we have grave concerns that some could well be left in very tough and isolated situations, with potentially disastrous consequences.” “Data we collect will be provided directly to the USG taskforce committee, government departments and ministers and will be used in BIRRR work towards better bush communication,” Kristy said.
A previous BIRRR survey (May 2016)* found that:

  • many rural residents have a landline only, no internet connection.
  • Many Sky Muster users (42%) have no mobile coverage.
  • Boosting coverage into your home is costly.
  • Illegal repeaters are causing huge issues with mobile coverage.
  • Voip (considered a replacement for landline) is not simple to use and is not reliable.
  • If Sky Muster (satellite internet) goes down you cannot trouble shoot your connection without a landline

BIRRR has been involved in previous submissions to government in their ongoing effort to save existing tools and to secure RRR telecommunication services into the future.
BIRRR LANDLINE & CONNECTIVITY SURVEY: https://www.surveymonkey.com/r/BIRRRlandlines