Please make sure you are aware of what type of plan you have, the differences between Bigpond, Telstra & Telstra Business are listed in our Telstra Plans Document
If you have a Bigpond Account, the largest plan is 25GB, which is shaped (you are entitled to a 3 x per year un-shaping). If you have a NGWL service you can ONLY have a BIGPOND account. Please do not let any consultant convince you otherwise, as this will result in a very large headache !
If you have a Telstra (Go Mobile) account you MUST opt into the 1Gb for $10 deal or you will receive LARGE extra data charges, largest plan is also 25GB.
If you have a Telstra Business Plan the largest plan is 120GB.
We will continue to update documents as information becomes available.
BIGPOND: 137663 (remember this is NOT a Business Account)
TELSTRA: 1800 010 253 (Business) OR 1800 676 442 (Residential)
*Please note, while all care has been taken in compiling BIRRR documents, we recommend that you check with your service provider regarding the best plans for your service.